Public relations officer:Job description and activities
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1. Job description
2. Typical work activities
Job description
Public relations (PR) is about managing reputation. This career field aims to gain understanding and
support for clients as well as to influence opinion and behaviour.
PR officers use all forms of media and communication to build, maintain and manage the reputation of
organisations ranging from public bodies or services to businesses and voluntary organisations. They
communicate key messages, often using third party endorsements, to defined target audiences in order to
establish and maintain goodwill and understanding between an organisation and its public.
PR officers monitor publicity and conduct research to find out the concerns and expectations of an
organisation's stakeholders. They then report and explain the findings to its management.
Typical work activities
A public relations (PR) officer often works in-house and can be found in both the private and public
sectors: from the utility and media sectors to voluntary and not-for-profit organisations. Some PR officers
may be based in consultancies.
The role is very varied and will depend on the organisation and sector. Tasks typically involve:
planning, developing and implementing PR strategies;
liaising with colleagues and key spokespeople;
liaising with and answering enquiries from media, individuals and other organisations, often via
telephone and email;
researching, writing and distributing press releases to targeted media;
collating and analysing media coverage;
writing and editing in-house magazines, case studies, speeches, articles and annual reports;
preparing and supervising the production of publicity brochures, handouts, direct mail leaflets,
promotional videos, photographs, films and multimedia programmes;
devising and coordinating photo opportunities;
organising events including press conferences, exhibitions, open days and press tours;
maintaining and updating information on the organisation's website;
sourcing and managing speaking and sponsorship opportunities;
commissioning market research;
fostering community relations through events such as open days and through involvement in
community initiatives;
managing the PR aspect of a potential crisis situation.