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Effective Problem Solving Techniques

The document discusses problem solving and describes several approaches. It outlines the general three step problem solving process of analyzing the current problem state, desired solved state, and how to transition between them. It also describes the Theory of Constraints method which focuses on identifying and addressing bottlenecks. Additionally, it provides an overview of Root Cause Analysis which is a backward-looking technique to determine the underlying causes of problems or events.

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Poonam Mittal
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5 views7 pages

Effective Problem Solving Techniques

The document discusses problem solving and describes several approaches. It outlines the general three step problem solving process of analyzing the current problem state, desired solved state, and how to transition between them. It also describes the Theory of Constraints method which focuses on identifying and addressing bottlenecks. Additionally, it provides an overview of Root Cause Analysis which is a backward-looking technique to determine the underlying causes of problems or events.

Uploaded by

Poonam Mittal
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Problem Solving

Poonam Mittal
Swati Thakare
 What? Why ? And How?
What?
• Current Situation
• Better Situation
• Process of achieving better situation
Why?
 Everything involves problem solving
 We need people with good problem solving skills

problem solving categories:


 Conflict resolution problems
 Legal problems
 Money problems
 Math problems
 Science problems
 Mechanical/electrical/computer problems (Technical troubleshooting)
 Sales problems
 Personal problems
 Factory throughput problems
 Business decision problems
The Most General Problem Solving
Process
The most general problem solving process
involves three steps:
 Analyze the problem state
 Analyze the solved state
 Analyze how to make the transition

Gives the basic structure of most problem


solving.
Theory of Constraints

 identify and correct bottlenecks


 Speed up the bottleneck
 Offload work from the bottleneck
 Bottlenecks leave clues
Root Cause Analysis
backward looking detective work
 Significant event occurs
 Problem definition and initial data collection
 Task analysis
 Change analysis
 Control barrier analysis
 Begin the event causal factor chart
 Conduct interviews
 Determine root causes
 Recommend corrective actions
 Report conclusions

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