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Desktop Support Technician Resume

Stephanie Ross is seeking a position as a Desktop Support Technician. She has over 15 years of experience providing technical support to users on both Windows and Mac systems. Her skills include networking, Microsoft Office, and communicating technical solutions to non-technical users. She has held prior roles providing desktop support, hardware and software troubleshooting, and printer installation and maintenance.

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SudheerReddyGade
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12 views1 page

Desktop Support Technician Resume

Stephanie Ross is seeking a position as a Desktop Support Technician. She has over 15 years of experience providing technical support to users on both Windows and Mac systems. Her skills include networking, Microsoft Office, and communicating technical solutions to non-technical users. She has held prior roles providing desktop support, hardware and software troubleshooting, and printer installation and maintenance.

Uploaded by

SudheerReddyGade
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Stephanie Ross

1213 Columbia Road 61 | Charlottesville, VA, 22901 | (444)-123-1244


[Link]@[Link]

Objective: Secure a challenging position as a Desktop Support Technician in a growing organization.

Summary of Skills:
• Sound knowledge of operating systems ( Windows versions, MAC, Linux)
• Able to set up local and WAN networks as per the need of the particular group of users
• Proficient in Microsoft Office Suite (Excel, Microsoft Power Point, Microsoft access)
• Ability to communicate technical solutions to non-technical users
Work Experience:

Desktop Support Technician August 2005 to till date


World IT Solutions Charlottesville, VA

Responsibilities:
• Provided technical assistance on WAN via face-to-face and telephone contact on both computer and
Macintosh systems.
• Provided advanced technological assistance to attend incoming calls by using IT Helpdesk handset or
remote desktop assistance.
• Configured, formatted and maintained PC desktops, laptops, local printers, peripheral devices, and
associated software.
• Resolved technically oriented user problems.
• Liaised with appropriate users and IT staff regarding resolutions.
• Performed product hardware, software and services evaluations and repaired and replaced hardware and
software.

Desktop Support Technician May 2000 to July 2005


MissionStaff Charlottesville, VA

Responsibilities:
• Installed, examined and troubleshot computer hardware and updated software.
• Performed hardware and software maintenance duties and other activities.
• Utilized call tracking system to update, track and shut helpdesk calls.
• Provided basic application and software guidance to the customers.
• Configured, installed and maintained network printers.
• Setup print server and ensured connectivity with end-users.
• Resolved hardware failures and configured printer settings.
Education:
Bachelor's degree in Computer Science, University of Cincinnati, Cincinnati, OH

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