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Business Process Reengineering Overview

The document defines business process reengineering (BPR) as the fundamental rethinking and redesign of business processes to dramatically improve key performance metrics like cost, quality, service, and speed. It explains that a process is a specific set of work activities with a beginning and end that creates clearly defined outputs. A business process is a group of logically related tasks that use resources to provide customer-oriented results. The document outlines why companies reengineer processes and key aspects of BPR like having a global and customer-focused perspective.

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Manash Sharma
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13 views15 pages

Business Process Reengineering Overview

The document defines business process reengineering (BPR) as the fundamental rethinking and redesign of business processes to dramatically improve key performance metrics like cost, quality, service, and speed. It explains that a process is a specific set of work activities with a beginning and end that creates clearly defined outputs. A business process is a group of logically related tasks that use resources to provide customer-oriented results. The document outlines why companies reengineer processes and key aspects of BPR like having a global and customer-focused perspective.

Uploaded by

Manash Sharma
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

BUSINESS PROCESS

REENGINEERING
What is BPR?
 Reengineering is the fundamental
rethinking and redesign of business
processes to achieve dramatic
improvements in critical,
contemporary measures of
performance, such as cost, quality,
service and speed.
(Hammer & Champy,
1993)
What is a Process?
 A specific ordering of work activities
across time and space, with a
beginning, an end, and clearly
identified inputs and outputs: a
structure for action.
(Davenport,
1993)
What is a Business Process?
 A group of logically related tasks that
use the firm's resources to provide
customer-oriented results in support
of the organization's objectives
Why Reengineer?
 Customers
 Demanding
 Sophistication
 Changing Needs

 Competition
 Local
 Global
Why Reengineer?
CONT…..
 Change
 Technology
 Customer Preferences
Performance
 BPR seeks improvements of

 Cost
 Quality
 Service
 Speed
Key Characteristics
 Systems Philosophy
 Global Perspective on Business
Processes
 Radical Improvement
 Integrated Change
 People Centred
 Focus on End-Customers
 Process-Based
Select the Process & Appoint
Process Team
 Two Crucial Tasks

 Select The Process to be Reengineered

 Appoint the Process Team to Lead the


Reengineering Initiative
Select the Process
 Review Business Strategy and Customer Requirements

 Select Core Processes

 Understand Customer Needs

 Don’t Assume Anything


 Select Correct Path for Change

 Remember Assumptions can Hide Failures

 Competition and Choice to Go Elsewhere

 Ask - Questionnaires, Meetings, Focus Groups


Appoint the Process Team
 Appoint BPR Champion

 Identify Process Owners

 Establish Executive Improvement


Team

 Provide Training to Executive Team


BENEFITS
 Assists the Implementation of
Business Processes
 Enables Product & Service

Innovations
 Improve Operational Efficiency

 Coordinate Vendors & Customers

in the Process Chain


Common Problems
 Process Simplification is Common -
True BPR is Not
 Desire to Change Not Strong Enough
 Start Point the Existing Process Not a
Blank Slate
 Commitment to Existing Processes
Too Strong
 REMEMBER - “If it ain’t broke …”
 Quick Fix Approach
SUMMARY
 Reengineering is a fundamental
rethinking and redesign of business
processes to achieve dramatic
improvements

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