Part 1 - Chapter 9 Overcoming Barriers to
Quality Improvement
12 obstacles to implementing quality:
Lack of Time to Devote to Quality Initiatives
Poor Intra-Organizational Communication
Lack of Real Employee Empowerment
Lack of Employee Trust in Senior Management
Politics and Turf Issues
Lack of a Formalized Strategic Plan for Change
Lack of Strong Motivation
View of Quality Program as a Quick Fix
Drive for Short-Term Financial Results
Lack of Leadership
Lack of Customer Focus
Lack of a Companywide Definition of Quality