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Business Communication Interview Guide

The document contains questions about internal and external communication practices at a company. For internal communication, it asks about language use, communication channels with coworkers and management, meeting frequency and structure, how workers communicate with each other and management, differences between gender or cultural groups, and training. For external communication, it asks about formality with partners, advertising and promotion, language and channel use with partners, and public communication. It concludes by asking for general thoughts on the company's communication and areas for improvement.

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Pham Duc Trung
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5 views3 pages

Business Communication Interview Guide

The document contains questions about internal and external communication practices at a company. For internal communication, it asks about language use, communication channels with coworkers and management, meeting frequency and structure, how workers communicate with each other and management, differences between gender or cultural groups, and training. For external communication, it asks about formality with partners, advertising and promotion, language and channel use with partners, and public communication. It concludes by asking for general thoughts on the company's communication and areas for improvement.

Uploaded by

Pham Duc Trung
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

First of all is some of your personal information (You are free to choose whether or which

question to answer):

The name of interviewee:


Age:
Sex:
Company:
Position (work place):
Your working history in company?
Education (Bachelor, Master, etc):

Internal communication (with co-workers, management):

1. Which languages do you mostly use? (From the most popular to the least)

2. Which channels do you use for communication with co-workers/management (notice boards, email,
calling, document, face-to-face talking, etc.)? Which one do you prefer? Why?

3. Which channels do you use for communication with management (foreman, supervisor. middlemanager. higher level of management, executive)? Which one do you prefer? Why?

4. How often are meetings organized? What are meetings like (every member are free to express their
idea/thought or you have some kind of hierarchy)?

5. How do workers communicate with management /with each other / how does management
communicate with workers? (Communication upward /downward; eg reports)

6. Is there any difference between male and female community in communication within your
company?

7. Are there different cultures in your working environment? If yes, do you realize those differences in
communication? Have they caused difficulties or benefits?

8. Is language training or any kind of training on purpose of communication skills offered for
employees? Do you think that your company is doing this well?

External communication (ex: partners, customers, suppliers, interest groups):

9. Do you have to be very formal in communication with your partners? Or in some cases, you are
able to be a little informal?

10. How does your company advertise or make yourself more popular? (Websites, Facebook profile,
media, etc) In your opinion, does your company invest too many/enough/not enough resources (times,
human, money) into this activity?

11. When you communicate with your partner, which channels and languages are used? Is there any
differences when you deal with closer partners and new partners?

12. How do you communicate with the public (organizing activities, events, sponsor, etc) ?

Conclusion (Free words from interviewee)


What do you think about the business communication that your company conduct, generally? Do you
feel satisfied or something should be improved?

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