Scribd
Upload
70 views3 pages

Banking Customer Satisfaction Survey

This document appears to be a customer satisfaction questionnaire for a bank. It contains 14 statements about a customer's banking experience followed by a rating scale from 1-5 on their level of agreement with each statement. There are also several demographic questions at the end regarding the customer's sex, age, education, occupation, income, and length of time holding an account with the bank. The purpose is to gather feedback from customers on various aspects of their banking experience to assess satisfaction levels.

Uploaded by

Ravinder Ahuja
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
70 views3 pages

Banking Customer Satisfaction Survey

This document appears to be a customer satisfaction questionnaire for a bank. It contains 14 statements about a customer's banking experience followed by a rating scale from 1-5 on their level of agreement with each statement. There are also several demographic questions at the end regarding the customer's sex, age, education, occupation, income, and length of time holding an account with the bank. The purpose is to gather feedback from customers on various aspects of their banking experience to assess satisfaction levels.

Uploaded by

Ravinder Ahuja
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUESTIONNAIRE

USE ()
Strongly
Agree
(5)
1

During my Banking
experience I found the bank
offered excellent service

During my Banking
experience the Bank Offers
Accurate and dependable
Service.

During my Banking
experience with this branch
I found the employees
courteous at all times

During my Banking
experience, the employees
provided me prompt
assistance at the time of
starting relationship with the
bank.

During the transaction with


the branch the employees
provided me personal &
individualized attention.

During my Banking
experience I found the
present interest rate are
reasonable.

During my Banking
experience with this branch
7

I find minimum avg.


balance of one thousand

Agree
(4)

Neither
agree nor
Disagree
(3)

Disagree
(2)

Strongly Disagree
(1)

rupees for saving account is


expensive
8

During my banking
experience I pleased to pay
one thousand rupee for
opening account reasonable.

During my banking
experience i found the
service provided by the
bank was very satisfactory.

10

During my banking
experience i found the
service provided by this
bank was unreliable.

11

During my Banking
experience i found the
employees were not
courteous to me.

12

During my Banking
experience i found the bank
employees were caring.

13

During my Banking
experience i found the
interest rate for loan product
are high.

14

During my Banking
experience i found the Bank
Services offered by the bank
are better than being
offered by other banks in the
market.

1. Sex
A. Male

2. Age
A. 18-25
C. 40-55
3. Education
A. Less than matric
C. Intermediate
E. Post graduate
4. Occupation
A. Business Man
C. Retired
E. Others
5. Income (Per Month)
A. Below 10000
C. 20000-30000

B. Female

B. 25-40
D. Above 55
B. Matric
D. Graduate

B. Service
D. Self Employed-Professional

B. 10000-20000
D. Above 30000

6. For the past how many years you have account with PNB ?
A. 1-2 Year
B. 2-4 year
C. 4-7 year
D. 7 and above years

You might also like