Scribd
Upload
38 views1 page

Gerrys IT Escalation Contact List

This document provides an escalation list and contact information for fault management at Gerrys Information Technology. It outlines four levels of escalation for fiber connectivity issues, with corresponding support contacts that can be reached 24/7 via online support, cell phone, or email. The levels range from initial support at Level 1 to resolve issues within 4 hours, up to Level 4 for sales queries and the Head of Sales & Operations.

Uploaded by

mansoor.ahmed100
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
38 views1 page

Gerrys IT Escalation Contact List

This document provides an escalation list and contact information for fault management at Gerrys Information Technology. It outlines four levels of escalation for fiber connectivity issues, with corresponding support contacts that can be reached 24/7 via online support, cell phone, or email. The levels range from initial support at Level 1 to resolve issues within 4 hours, up to Level 4 for sales queries and the Head of Sales & Operations.

Uploaded by

mansoor.ahmed100
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

* The Internet People

Smart Sheet

GERRYS INFORMATION TECHNOLOGY Escalation List & Contact Information

[Link] Escalation Matrix for Fault Management (Level 1, Level 2 and Level 3, Level 4)

Escalation Process Level Wise


Escalation Level 1
Fiber Connectivity (0-4 Hrs)

Contacts
Level 1 Support:
Online support: 38277737 / 35682346
And 38709199 ext. 1509,1517and 1525

Days/ Hours
of Operation
24/7

Email: noc@[Link] and csd@[Link]

Escalation Level 2
Fiber Connectivity (4-8 Hrs)

Level 2 Support:

24/7

Online support: 38277737 / 35682346


And 38709199 ext. 1509,1517and 1525
Title: NOC
Zaheer Shah
Cell #: 0321-950 5606
Email: zaheer@[Link]
Ansar Ahmed Shaikh
Cell #: 0322-296 1979
and [Link]@[Link]

Escalation Level 3
Fiber Connectivity (8-12 Hrs)

Level 3 Support:

24/7

Name: Syed Hadi


Cell #: 0334-340 0856
Title: Head of Sales & Operations
Email: [Link]@[Link]

Escalation Level 4
(Sales Query)

Level 4 Support:
Name: Imran Farooq
Cell #:0333-391 7637
Title: Asst. Manager Broadband & Carrier
Division
Email: [Link]@[Link]
Name: Syeda Kanwal Ali
Title: Sales Coordinator
Email: [Link]@[Link]
Name: Syed Hadi
Cell #: 0334-340 0856
Title: Head of Sales & Operations
Email: [Link]@[Link]

24/7

You might also like