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Business Excellence: Key Improvement Strategies

Organizations have faced increasing pressures from international competition, more demanding customers, intense competition, faster technological change, and increased regulation over the last two decades. As a result, many organizations have adopted quality management approaches like ISO9000 standards, total quality management, business process engineering, business excellence, lean thinking, and Six Sigma. While the list of quality offers seems long, they generally fit into an integrated approach to organizational improvement with a focus on continuous improvement through employee involvement. Assessing excellence is part of measuring performance and understanding how to achieve superior results.

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Wahaaj Ahmad
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5 views1 page

Business Excellence: Key Improvement Strategies

Organizations have faced increasing pressures from international competition, more demanding customers, intense competition, faster technological change, and increased regulation over the last two decades. As a result, many organizations have adopted quality management approaches like ISO9000 standards, total quality management, business process engineering, business excellence, lean thinking, and Six Sigma. While the list of quality offers seems long, they generally fit into an integrated approach to organizational improvement with a focus on continuous improvement through employee involvement. Assessing excellence is part of measuring performance and understanding how to achieve superior results.

Uploaded by

Wahaaj Ahmad
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

1

Introducing business excellence


1.1 Introduction
In the last two decades, organizations have experienced a period of great change in their markets and operations. International competition has meant that many organizations have faced an increasingly turbulent and hostile environment. Customers have become more demanding, competition has become more intense and sophisticated, and the pace of technological change has quickened. Regulators and consumer groups have also added to these pressures. As a result, many organizations have adopted a range of improvement approaches in response to these forces. We have seen the growing adoption of quality management systems standards such as ISO9000, the emergence of total quality management (TQM), business process engineering (BPR), business excellence, performance excellence, lean thinking, Six Sigma etc. The battle weary could be excused from taking a rather jaundiced view of this ever lengthening list of quality offers, but, by and large, they fit into an integrated approach to organizational improvement. The involvement of people in the continuous improvement and transformation of business processes is a fundamental theme that runs through all of these quality improvement, process improvement and excellence approaches. By definition, this requires measurement and an understanding of how superior performance can be achieved. Assessing business excellence or organizational excellence is an essential part of a learning and measurement process, which involves people in self-assessment

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