Managerial Roles
To fulfil the multifarious functional responsibilities, managers assume multiple roles. A role is an organised set of behaviours. Henry Mintzberg has identified ten roles common to the work of all managers. The ten roles are divided into three groups: interpersonal, informational and decisional. The interpersonal roles ensure that information is provided. The informational roles link all managerial work together. The decisional roles make significant use of the information. The requirements of these managerial roles can be fulfilled, or these roles can be played, at different times by the same manager and to different degrees depending on the level and function of management. The ten roles are described individually, but they form an integrated whole (Figure 1.1).