Scribd
Upload
31 views3 pages

Online Shopping Questionnaire 2012

The document contains a 30 statement questionnaire about online shopping. Respondents are asked to indicate their level of agreement with each statement on a 5 point scale from strongly disagree to strongly agree. The questionnaire covers topics such as privacy, convenience, product selection, payment security, product information, and time savings related to online shopping.

Uploaded by

Shashikant Mishra
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
31 views3 pages

Online Shopping Questionnaire 2012

The document contains a 30 statement questionnaire about online shopping. Respondents are asked to indicate their level of agreement with each statement on a 5 point scale from strongly disagree to strongly agree. The questionnaire covers topics such as privacy, convenience, product selection, payment security, product information, and time savings related to online shopping.

Uploaded by

Shashikant Mishra
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

QUESTIONNAIRE ON ONLINE SHOPPING- Year 2012 Dear Respondent, presented below are 30 statements relating to online shopping, having

five options each. You are supposed to delete the most suited reply to each statement. The deleted option will be taken as your reply to the given uestion!statement. "# $trongly Disagree% &# Disagree% 3# 'eutral% (# )gree% *# $trongly )gree NAME AGE GEN!ER E!U%ATIONAL QUALI&I%ATION Harshita chaturve i 22 "e#a$e Persiu'( #)a

+" +& +3 +( +* +, ++.

I *re"er $++,i'( at a $ar(e variet- +" )ra' s .hi$e sh+**i'( +'$i'e/ " & 3
I have a "ear that #- *ers+'a$ i'"+r#ati+' #i(ht (et isc$+se /

* * *

"

&

( (

I "i' +'$i'e sh+**i'( ver- c+'ve'ie't/ " &

I "ee$ that the *r+ ucts sh+.' +' site a' the *r+ uct receive are the sa#e/ " & 3 * I +"te' )u- thi'(s I ha '+t *$a''e t+ *urchase/ " 3 I $i,e *artici*ati'( i' +'$i'e aucti+'s/ " 3 I +"te' c$ic, a )a''er a .hi$e visiti'( a site/ " 3 O'$i'e *a-#e't s-ste#s are sa"e0 secure/ " & 3 I *re"er $++,i'( at i#a(es tha' rea i'( te1t-)ase #essa(es " & 3 ( ( ( * * * *

+/

+"0 Sh+**i'( +'$i'e is c+#*arative$- "ast/ " & 3 +"" I *re"er )u-i'( )ra' e *r+ ucts +'$i'e/ " & +"& The sites usua$$- are visua$$- attractive/ " & +"3 I a# satis"ie .ith the a"ter sa$es services +""ere / " & ( ( (

* * * * * * * *

+"( I thi', securit- +" #+'e- is a )i( *r+)$e# .hi$e sh+**i'( +'$i'e/ " & ( +"* The sites (ive etai$e i'"+r#ati+' a)+ut the *r+ ucts a' services/ " & 3 +", I "ear the a)se'ce +" a"ter sa$es services/ " & +"- The sites I )u- "r+# are usua$$- creative/ " & ( (

+". The site sh+u$ *r+vi e #e re$eva't i'"+r#ati+' t+ c+'tact the cust+#er service ce'tre 2e-#ai$3 te$e*h+'e '+/4 " & 3 * +"/ I'a)i$it- t+ actua$$- see a' t+uch the *r+ uct )ei'( )+u(ht +'$i'e/ " & 3 *

+&0 I *re"er )r+.si'( +'$i'e .hi$e *urchasi'( "r+# a tra iti+'a$ st+re +'$-/ " & 3 ( +&" Sh+**i'( +'$i'e *r+vi es )etter ea$s. " & ( * * *

+&& I thi', #- *ers+'a$ etai$s are sa"e .he' I tra'sact +'$i'e/ " & ( +&3 I .+u$ rather )u- "r+# a st+re tha' .ait "+r the e$iver-/ " & 3 +&( Pr+ ucts is*$a-e +' the sites are usua$$- ver- attractive/

"

&

* * * * * *

+&* I save a $+t +" ti#e sh+**i'( +'$i'e tha' "r+# tra iti+'a$ st+res/ " 3 ( +&, %+#*$icate *r+ce ures hi' er )u-i'( the *r+ ucts +'$i'e/ " & 3 +&- E-%+##erce tra'sacti+'s are chea*er/ " & +&. I e'5+- e1*$+ri'( a$ter'ative st+res/ " & +&/ I care"u$$- *$a' #- *urchase " & 3 3 (

+30 E-%+##erce *r+vi es cust+#i6ati+' +" *r+ ucts/ " & 3

You might also like