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Remote Customer Service Agent Role

This job description is for a remote customer service agent. The agent will handle inbound and outbound calls to assist customers, resolve issues, and make sales. Key responsibilities include maintaining a professional demeanor, adhering to schedules, and meeting sales goals. Qualifications include customer service experience, strong communication skills, computer literacy, and reliable internet and phone access from a dedicated work space.

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cruscaden
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25 views1 page

Remote Customer Service Agent Role

This job description is for a remote customer service agent. The agent will handle inbound and outbound calls to assist customers, resolve issues, and make sales. Key responsibilities include maintaining a professional demeanor, adhering to schedules, and meeting sales goals. Qualifications include customer service experience, strong communication skills, computer literacy, and reliable internet and phone access from a dedicated work space.

Uploaded by

cruscaden
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Remote Customer Service Agent Job Description

JOB FUNCTION: Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies and directives. DUTIES AND RESPONSIBILITIES: Professionally process outbound sales and/or customer service calls Respond to customer questions Resolve customer issues Pray with those in need Offer up-sells and cross-sells to callers Record and verify accurate information on all calls Adhere to work schedule provided Positively and respectfully communicate with customers Maintain high level of punctuality Maintain consistent, reliable attendance standards Maintain company and client confidentiality Meet established sales/fundraising goals on outbound projects Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge

QUALIFICATIONS: Customer service experience preferably in a telemarketing/customer service environment Flexible work schedule; must be able to work on Sunday Clear, professional, and positive verbal communication Possess the ability to work independently Possess basic computer skills Must successfully complete company training Meet background and credit check requirements if applicable Must be willing to learn and improve in all skill areas Must have reliable transportation

SALES AND SERVICE SKILLS: Strong interpersonal skills Ability to effectively manage time Independent and self motivated Excellent verbal and written communication skills Excellent customer service skills and sales skills Good analytical skills

TECHNICAL AND OFFICE REQUIREMENTS: Must have a headset Must have a basic, dedicated analog phone line Must have DSL or cable high speed internet; dial up/satellite internet is not acceptable Must have a minimum of 1.0 MB of bandwidth Must have an updated PC with Windows 2000 or better Must have a quiet work space Must provide documentation of the high speed internet and analog phone line connectivity Must maintain financial obligations necessary to work internet and phone bills paid

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