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Home Loan Satisfaction Survey Form

The document is a home loan questionnaire that asks respondents questions about their home loan and bank. It collects information such as the name of the bank and respondent, occupation, years associated with the bank, how they learned about home loan schemes, their awareness of different home loan types and terms/conditions, satisfaction with interest rates and services, opinions on loan processing speed and after-loan services, costs, employee behavior, discounts, sanctioning timelines, difficulties faced, and overall rating of home loan schemes. It aims to understand customer satisfaction and gather suggestions to improve home loan products and services.

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Sushma Jeswani Talreja
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© Attribution Non-Commercial (BY-NC)
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103 views3 pages

Home Loan Satisfaction Survey Form

The document is a home loan questionnaire that asks respondents questions about their home loan and bank. It collects information such as the name of the bank and respondent, occupation, years associated with the bank, how they learned about home loan schemes, their awareness of different home loan types and terms/conditions, satisfaction with interest rates and services, opinions on loan processing speed and after-loan services, costs, employee behavior, discounts, sanctioning timelines, difficulties faced, and overall rating of home loan schemes. It aims to understand customer satisfaction and gather suggestions to improve home loan products and services.

Uploaded by

Sushma Jeswani Talreja
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

HOME LOAN QUESTIONNAIRE:

Name of the Bank (from where loan have being taken):- ____________

Name:-____________ Qualification: - _________ Age 18-25 25-35 35-40 above

Gender_________ 1) What is your occupation? Business man Government employee House wife Student Other

2) From how many years you are associated with this bank? 3) How do you come to know about the home loan schemes of this bank? News paper Television Internet Other resources

4) Are you aware of these types of home loans? Home purchase loan Home extension loan Home construction loan Home equity loan Home improvement loan Land purchase loan

5) Are you aware all terms and conditions of home loans? Yes No

6) Are you satisfied with the interest rate charges by your bank? Strongly agree Agree

Strongly disagree 7) Your bank offers which type of services? Mobile banking Net banking

Disagree

Forex banking

8) Do you agree that your bank loan processing is fast? Strongly agree Strongly Disagree Agree Disagree

9) Do you satisfy with the after home loan services provided by your bank are best as compare to other bank? Strongly agree Agree Strongly disagree Disagree

10) Does the cost of home loan is appropriate, according to your demand? Yes No

11) Are you satisfied with the employees behavior at the bank? Strongly agree Agree Strongly disagree Disagree

12) Does the bank give any discount upon loan services? Yes No

13) Are you satisfy by the time taken in sanctioning the loan? Yes No

14)Have you face any difficulty during taking the loan? Yes No If yes then specify___________________________

15) Which grade you want to give of home loan schemes of your bank? Excellent Average Good Below average

16) Any suggestions that you want to give_________________________________

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