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Occupation Questionnaire for PNB Survey

The document is a questionnaire for a customer satisfaction survey being conducted by a student at SRI SAI UNIVERSITY PALMPUR on customer satisfaction at Punjab National Bank (PNB). The 11-question survey asks respondents about their occupation, the types of accounts they hold, their length of association with PNB, their satisfaction with PNB's services, their experience with their current bankers, their willingness to shift accounts to other banks, their interest in opening a savings account with PNB, the types of services offered by PNB, and any additional suggestions. The student thanks respondents for their time and assures confidentiality of their responses.

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Amandeep Rana
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6 views3 pages

Occupation Questionnaire for PNB Survey

The document is a questionnaire for a customer satisfaction survey being conducted by a student at SRI SAI UNIVERSITY PALMPUR on customer satisfaction at Punjab National Bank (PNB). The 11-question survey asks respondents about their occupation, the types of accounts they hold, their length of association with PNB, their satisfaction with PNB's services, their experience with their current bankers, their willingness to shift accounts to other banks, their interest in opening a savings account with PNB, the types of services offered by PNB, and any additional suggestions. The student thanks respondents for their time and assures confidentiality of their responses.

Uploaded by

Amandeep Rana
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUESTIONNAIRE

Dear Sir/Madam, I am the student of SRI SAI UNIVERSITY PALMPUR are conducting a project on CUSTOMER SATISFACTION AT PNB I kindly request you to fill this questionnaire below and assure you that this data will remain confidential.

1) What is your occupation? Business man


02)

Government employee

House wife

Student

Other

SHARE OF what DIFFERENT TYPES OF ACCOUNTS 1. Saving A/Cs 2. Current A/Cs 3. Fixed A/Cs 4. Lone A/Cs 5. Other

03 From how many years you are associated with this bank?

1. Less than 1 year 2. 1-5 3. More than 5 year

04) THE SATISFACTION OF RESPONDENTS WITH SERVICES OFFERED BY PNB BRANCH ?

a. Satisfied b. Not Satisfied


05) THE SERVICES OFFERED BY THE RESPONDENTS LIFE INSURANCE COMPANY?

1. Excellent 2. Very Good 3. Good 4. Average 5. Poor

06. WHAT IS THE MOTIVE BEHIND SELECTING PNB.? 1. Brand name 2. Customer service 3. Interest 4. Others

07. How would you rate your experience with your current bankers? 1. Excellent 2. Good 3. Fair 4. Poor
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08. CONSUMERS WILLINGNESS TO SHIFT THEIR A/Cs TO OTHER BANKS. 1. Shift

2. Doesnt shift

09. Would you be interested in opening a saving account with the Punjab

National Bank? 1. YES


2. NO

10). Your bank offers which type of services?

Mobile banking

Net banking

Forex banking

11) Any suggestions that you want to give.

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Thank You AMAN DEEP RANA MBA 4th Sem.( Student) SSU PALAMPUR Thank You for Your Time and Patience
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