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Volkswagen Customer Feedback Questionnaire

The document is a questionnaire aimed at gathering information about respondents' awareness and satisfaction with Volkswagen cars. It asks about demographics like age, education level and income. It also asks questions to determine how respondents first learned about Volkswagen, what factors influence their purchase decisions, their satisfaction with various aspects of Volkswagen cars like mileage and performance, and how customer service has been. The goal is to collect this data for an academic study on Volkswagen vehicles.

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Vineeth Gopal
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© Attribution Non-Commercial (BY-NC)
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25 views3 pages

Volkswagen Customer Feedback Questionnaire

The document is a questionnaire aimed at gathering information about respondents' awareness and satisfaction with Volkswagen cars. It asks about demographics like age, education level and income. It also asks questions to determine how respondents first learned about Volkswagen, what factors influence their purchase decisions, their satisfaction with various aspects of Volkswagen cars like mileage and performance, and how customer service has been. The goal is to collect this data for an academic study on Volkswagen vehicles.

Uploaded by

Vineeth Gopal
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUESTIONNARE

Respected Sir/Madam As a part of my project I would like to gather some information from you which will help me to complete my study. The information gathered will be used for my academic purpose only.

1. Name: 2. Age: Below 20 20-30 30-40 above 40

3. Sex: Male

Female

4. Education qualification: School level 5. Monthly Income: Below 15000 15000-30000

College level

Above 30000 No

6. (a). Are you aware of Volkswagen cars: Yes

(b). If yes, how would you come to know about the product: Advertisement Observations If any other sources? specify 7. If you are a customer of Volkswagen car how long you prefer it: Family friends sales consultants

Below 2 years

2-5

6-10

above 10 years

8. Do you think advertisement have a great impact in your buying decision: Strongly agree disagree Fairly Agree Average Fairly Disagree strongly

Please rate the following factors which influence your purchasing decision: (strongly agree-1,agree-2, nutral-3, disagree- 4,strongly disagree-5)

9. Price of the car 10. Assured quality of car 11. Brand image 12. Availability of models 13. Colour and design 14. Inner option available 15. In Volkswagen cars which car would you prefer:..

16. How satisfied are you with Volkswagen car Highly satisfied Partly satisfied Not satisfied

17. Have your friends/Relatives opinion influenced the buying decision: Strongly agree Agree Average Disagree Strongly disagree

18. Are you attracted about the innovating features of Volkswagen cars: Strongly agree Agree Average Disagree Strongly disagree

19. Are you satisfied with the Mileague provided by the Volkswagen cars: Strongly agree disagree Fairly Agree Average Fairly Disagree Strongly

20. Are you satisfied about the performance of the Volkswagen cars: Strongly agree Agree Average Disagree Strongly disagree

21. Are you satisfied about the customer services offered by Phoenix Volkswagen vehicles: Highly satisfied Partly satisfied Not satisfied

Thanking you for your kind co-operation.

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