Email Writing Best Practices

Got an email from a colleague I've known for three years. Drinks after conferences. Inside jokes. His daughter plays soccer. Subject line: Strategic Alignment for Q3. Flawless formatting. Perfect grammar. Professionally upbeat. Every bullet precisely spaced. I felt absolutely nothing. Closed it without responding. Here's what's actually happening: for decades, polish was proof of effort. A well-written message meant someone cared enough to craft it. AI severed that connection completely. Now a perfect email could be 30 minutes of real thought or 3 seconds of prompting, and the recipient cannot tell. So we don't trust any of it. Not dramatically. Not consciously. But in the slow, cumulative way that hollows out working relationships over time. Each frictionless message becomes a little harder to take seriously. Each exchange feels more like a transaction, less like a conversation. There's a concept in evolutionary biology called costly signaling. A peacock's tail is trusted precisely because it's expensive to grow. Cheap signals carry no weight. AI communication costs nearly zero to produce. The recipient, consciously or not, values it accordingly. And when everyone in an org uses the same tools, something stranger happens: the voices converge. AI is a probability engine. It gravitates toward average phrasing, standard structure, safest tone. Use it to smooth your communication and you're not saving time, you're deleting your own fingerprint. Before your next important message, ask one question: is there a single sentence here that could only have come from me? If no, the message might land. But it won't build anything. The polished email costs nothing to produce. That's precisely why it costs everything to trust. Link to the full essay in the comments below.

Say NO to Boring Emails – Effective Ways to Write Newsletters ✨ If your newsletters aren't capturing attention, they’re probably ending up in the trash. [UNSUBSCRIBE] 🙂 When I first started sending out newsletters, I quickly learned that getting people to open and actually read them was no easy task. But over time, I discovered some strategies that really work & they’re: ✅ 1. Start with a Hook that Grabs Attention I’ve found that using curiosity, urgency, or a strong benefit always draws readers in. Example: I used to send out “Monthly Updates,” but now I go for something like "5 Secrets to Boost Your Productivity This Month." A small change, but makes a big difference. ✅ 2. Know Your Audience When I began focusing on what my clients and customers really cared about—whether it was solving a pain point or helping them reach a goal—my engagement skyrocketed. Example: If your audience is mostly small business owners, focus on providing tips that help them grow their customer base or manage their time better. For instance, I once shared strategies on how to negotiate like a PRO, and it resonated so well that I got multiple replies from readers thanking me for the practical advice. ✅ 3. Keep It Concise, But Valuable No fluff, just value. Focus on delivering brief, impactful content with actionable insights. Example: Instead of the usual “Consistency is key,” I recommend something specific like "Posting three times a week builds momentum. Use a content calendar to stay organized." ✅ 4. Use Visuals to Break Up Text It makes the content more relatable and keeps readers engaged. I always include visuals—whether it’s a snapshot of me working on a project or enjoying a coffee break or useful resources. ✅ 5. Add a Personal Touch Sharing personal stories or insights has made my newsletters feel more like a conversation rather than a broadcast. Example: I often talk about my early struggles and the strategies that eventually worked for me withproven solutions. ✅ 6. Include a Clear Call-to-Action (CTA) Every email is an opportunity to guide my readers to the next step. Whether it’s clicking a link, replying to the email, or signing up for a masterclass, Example: I might say, “Reply to this email with your biggest challenge, and I’ll share a solution.” This not only encourages interaction but also shows that I’m here to help. Top creators have viral newsletters because they understand their audience, deliver valuable and actionable content, and create genuine connections. What’s your top tip for writing engaging newsletters as a creator or reader? __________________________ PS: Want to maximize your business, learn effective strategies to freelance, and grow your network? Join my newsletter with 45,000+ subscribers here: https://lnkd.in/g2WpkBjH

𝐒𝐭𝐞𝐚𝐥 𝐭𝐡𝐢𝐬: 𝐦𝐲 𝐞𝐱𝐚𝐜𝐭 𝐞𝐦𝐚𝐢𝐥 𝐭𝐞𝐦𝐩𝐥𝐚𝐭𝐞 𝐟𝐨𝐫 𝐜𝐥𝐞𝐚𝐫 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧. I didn’t realize how many problems were coming from “okay” emails until I started working on fast-moving projects. Delays, confusion, back-and-forth, most of it wasn’t complexity. It was unclear communication. So I started using a simple structure that works almost every time. Here’s the template: 📍Start with context (1–2 lines): Why are you writing this email? “Following up on our discussion on X…” “Sharing an update on Y…” This aligns the reader instantly. 📍State the purpose clearly What do you want from this email? “Objective: Finalize vendor selection for Phase 1.” No guessing. No ambiguity. 📍Add key points (3–5 bullets max) Only what matters. • Current status • Key issue/blocker • Relevant data/decision point If it’s longer, it’s not clear enough. 📍Call out the action required This is where most emails fail. “Action required: Please confirm Option A or B by EOD Friday.” Be specific on who, what, and by when. 📍Close with clarity, not politeness fluff Avoid: “Let me know your thoughts.” Instead: “Once confirmed, we will proceed with implementation.” This one change reduced back-and-forth significantly for me. Because most communication problems aren’t about intelligence. They’re about structure. People don’t need more information. They need clarity on what matters and what to do next. Before sending your next email, ask yourself: Can someone read this in 30 seconds and know exactly what to do? If not, rewrite it. #Communication #Productivity #WorkplaceSkills #Consulting #ProfessionalGrowth #CareerTips #EmailWriting

Inaccessibility is all around us - but sometimes we’re doing it without even realising. I’ve made every one of these mistakes in the past. It wasn’t until someone took the time to point them out that I learned how inaccessible I was being - despite having good intentions. Here are 5 ways you might be being inaccessible, without even knowing: 1. Long LinkedIn headlines or overuse of emojis. Screen reader users hear your full headline every single time you post or comment. Every. Single. Time. Even when it’s truncated visually. That can mean hearing your full job title, emojis, and taglines multiple times before even reaching your post content. Try to keep your headline under 100 characters or two lines max - it makes a huge difference. 2. Long email signatures, HTTP links, and unlabelled images. Screen readers will read out every line - including things like “H-T-T-P-colon-slash-slash…” for full URLs. Images without alt text are completely invisible to screen reader users. Keep it short and simple, and use alt text wherever you can. Put only essential info in your email signature and put two dashes at the top to signal your signature is starting. And remember, it’s not your marketing tool. When was the last time you actually bought something from an email signature?! 3. Not running documents through the accessibility checker. You run a spell check, so why not an acceeeibility check? It’s a quick step, but it can flag things like heading structures, contrast issues, and missing image descriptions. It takes seconds and makes a big impact. 4. Using colour alone to convey meaning. For example, “I’ve marked the important cells in green” doesn’t help if someone can’t perceive colour easily. Neither does “I’ve shaded the cells for our RAG status”. Always add a label, icon, or another indicator. 5. Using all lowercase hashtags. #thisisnotaccessible - screen readers can’t parse where one word ends and another begins. Use camel case instead - #ThisIsAccessible - so screen readers pronounce the words correctly. Small changes, big impact. If you’ve made some of these mistakes before - welcome to the club. We learn, we improve, we do better. #DisabilityInclusion #Disability #DisabilityEmployment #Adjustments #DiversityAndInclusion #Content #A11y

Excellent tips here illustrating how a subtle change in tone can have a massive influence upon how your message is received. 1) Acknowledge Delays with Gratitude "Sorry for the late reply…" "Thank you for your patience." 2) Respond Thoughtfully, Not Reactively "This is wrong." "I see your point. Have you considered [trying alternative]?" "Thank you for sharing this—I appreciate your insights." 3) Use Subject Lines That Get to the Point "Update" "Project X: Status Update & Next Steps" 4) Set the Tone with Your First Line "Hey, quick question…" "Hi [Name], I appreciate you. I wanted to ask about…" 5) Show Appreciation, Not Acknowledgment "Noted." "Thank you for sharing this—I appreciate your insights." 6) Frame Feedback Positively "This isn’t good enough." "This is a great start. Let’s refine [specific area] further." 7) Lead with Confidence "Maybe you could take a look…" "We need [specific task] completed by [specific date]." 8) Clarify Priorities Instead of Overloading "We need to do this ASAP!" "Let’s prioritize [specific task] first to meet our deadline." 9) Make Requests Easy to Process "Can you take a look at this?" "Can you review this and share your feedback by [date]?" 10) Be Clear About Next Steps "Let’s figure it out later." "Next steps: I’ll handle X, and you confirm Y by [deadline]." 11) Follow Up with Purpose, Not Pressure "Just checking in again!" "I wanted to follow up on this. Do you need any additional details from me?" 12) Avoid Passive-Aggressive Language "As I mentioned before…" "Just bringing this back in case it got missed."

If a #PhD is about creating new knowledge, using the same cold email template as your classmates suggests you’re not quite ready for this intellectual journey.   This week I’ve received the same email from 9 different people.   “Dear Professor… I am “insert name here” from “insert school here” interested in doing a PhD in chemical #engineering with you…” and the email continues with words about how “amazing” my research is that could be sent to one of a thousand faculty, with “insert paper title” in here somewhere.   Literally the same exact template used by 9 people.   If you can’t draft your own cold email (which should be highly targeted to your interests) what confidence does the potential #advisor have in your creativity, communication ability, and potential to be an independent scholar in the field?     STOP using these templates. DO NOT pay people for these “easy” documents. Don’t use them.   The 9 people I received the exact same email from received the same copy/paste email reply in return.   Start a genuine conversation with the potential advisor.   You can absolutely use a template to save time reaching out to people. But WRITE IT YOURSELF!!!   Tell us – in 200 words or fewer (because I get 100+ emails a day, I don’t have time to read a personal essay) with no more than ONE SENTENCE per point: 👩🏻🔬 Who you are (the highlight that’s relevant to the PI). 👩🏻🏫 Why, specifically you’re emailing (looking for x position – and don’t say “any” – be specific). 🧩 Why you’re interested in the PI’s group – specifically. DO NOT copy/paste a paper title. Show us that you’ve figured out what we do. 🦄 Why your skills align with the PI’s group. What specifically do you bring (preferably that others might not) from your knowledge, background or experience that will support the PI’s work. 🗒️ Close it out. Say you’ve attached a CV copy, you’d love to discuss any openings. 🚦YOU’RE DONE.   You don’t need someone else’s template to do this.   You don’t need AI to do this.   You need to target your search and reach out with specifics to start a real conversation. This is how you build your network and create meaningful relationships that lead to PhD admits and postdoc openings.

I’ve sent 10,000+ cold emails in my career. Those emails have generated $100M+ in revenue. Here are 11 tips to help you 10x your response rates: 1. Set Your Expectations If you're new to cold emailing, expect a 5% response rate. As you improve, you can boost that to ~20%+. It's important to know that the best cold emailers still hear "No" far more than they hear "Yes." But you only need a few "Yeses" to win. 2. Email Multiple Contacts Most people send one email to one contact and give up. Emailing multiple people increases your surface area for success. You never know who you'll catch at the right moment! I personally recommending emailing 5 different people at your target org. 3. Your Subject Line Data from multiple sources shows that subject lines with the highest response rates: - Are 2-4 words long (Boomerang) - Ask a question (Yesware) - Are ambiguous (Boomerang) My favorites are: - Quick Question? - Mentioning You? - [Result] In [Y] Time? 4. Write Like A 3rd Grader Data shows that emails written at a 3rd grade level see the highest response rates. That means: ✅ Use plain, simple language ❌ Avoid complex words and jargon I love HemingwayApp's Readability score for this. 5. Be Positive! Data also shows that a positive tone can boost response rates by ~15%. Aim to have a casual, positive vibe in your writing. To get there, pretend like you're writing this email to a friend. Also try to write the way that you speak. 6. Use A 3 Second Hook Most emails start with something like: "Hope you're having a good day!" That's boring. Instead, hook your contact with a personalized, value-driven statement. Ex: "Hey Tim, I want to help [Company] 3x your CVR in 30 days, below are 3 ways to do it." 7. Over Deliver On Value People avoid click bait. Your hook might seem that way, so follow it up with even more value: - Share relevant ideas - Show how to implement them - Provide real data The goal is to get your contact to take action and see real value. 8. Use Social Proof Social proof is one of the most effective trust builders. Weave it into your email in the form of: - Mentioning a mutual contact - Linking to case studies - Including testimonials The key is to do this naturally, not like a brand marketing email. 9. Use An "Exit Clause" No one wants to feel pressured. Everyone wants control. Tap into both by ending your email with an "Exit Clause." This is a statement when you recognize their time and give them an easy "out." 10. Follow Up! 44% of cold emailers give up after the first attempt. But 60% of prospects say "No" four times before they say "Yes." If you want to win? You need to follow up! I personally recommend four follow ups every 5 business days. Use Yesware to automate these.

"I saw you liked Lenny's last post" isn't relevance. It's desperate. "I see you are passionate about B2B marketing" isn't rapport. It's stalking. "I am building a network of like-minded professionals" isn't networking. It's a lie. You think you are building a relationship, but you are just making noise. The team at Cannonball GTM calls this Email Cosplay. Most outbound emails fail for one reason. You think you are the main character. You think the prospect cares about your features, your impressive slide of logos, or that you went to the same college as them. They don't. They didn't wake up thinking about you. They woke up in a specific, painful situation. If you want to earn a reply in 2026, you need to follow the Cannonball Principles: 1/ 𝐒𝐭𝐨𝐩 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐏𝐞𝐫𝐬𝐨𝐧  Don't target people. Target conditions. Real personalization is: "We have seen this exact constraint in teams like yours, and it creates this predictable failure mode." 2/ 𝐒𝐭𝐨𝐩 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐢𝐞𝐬  No one cares about your logos. They care about peers who are in their exact same mess. Social proof isn't about brands they know. It's about problems they recognize. 3/ 𝐓𝐡𝐞 𝟑-𝐋𝐢𝐧𝐞 𝐑𝐮𝐥𝐞 If you need paragraphs, you don't understand the situation. Cut it down with a machete. Structure: Situation → Insight → Inquisition. 4/ 𝐓𝐡𝐞 "𝐈𝐧𝐪𝐮𝐢𝐬𝐢𝐭𝐢𝐨𝐧" 𝐂𝐓𝐀 Stop asking for "15 minutes." Ask for the truth. "Am I close?" or "Is it different on your side?" beats "Can we chat?" every time. Here is the only template you need (steal this): Subject: 2-5 words max (to the point) You are probably dealing with [Specific Situation] right now. Most teams get stuck because [Constraint / Tradeoff]. Am I close, or is it different on your side? That’s it. If you can’t say it that clearly, you don’t know their problem yet. Earn the reply. Then earn the revenue.

Last quarter I received a perfect cold email. It followed the same simple prospecting framework I teach. Here's a line-by-line breakdown of why it works so well: SUBJECT LINE: Make it all about them and reference your research Why it works: Shows that it's not spam or automated, and creates curiosity to open the e-mail and here what they have to say PARAGRAPH #1: Warm, personal, with a sincere compliment Why it works: Shows the prospect you took the time to learn about them, and humanizes you. PARAGRAPH #2: Share relevant observations based on research and a potential problem which their research uncovered Why it works: Shows that you are reaching out to identify a potential way to help them which they may not be thinking about PARAGRAPH #3: Shares specific, clear value proposition which includes the problem you solve and the outcomes you deliver Why it works: people need to clearly understand what you do so they can decide for themselves if it makes sense to meet with you. Sharing generic outcomes without being direct or specific confuses and annoys prospects because they still don't know what you do after reading the e-mail. PARAGRAPH #4: Soft Call to Interest (CTI): Ask if they have ever given thought to what you wrote, and if they're open to discussing further. Why it works: Never assume that a prospect needs what you are selling. Instead, confirm whether they've thought about the problem you solve and are open to discussing further. A call to interest (CTI) is much softer than a call to action (CTA), such as asking them to meet before you've confirmed they even have a need or interest. Don't assume anything, just ask and validate first. Kudos to the seller for sending a well-written, thoughtful e-mail.

You just nailed your final round interview. Three hours later, you hit send on your 'Thank You' email. You're feeling good. But you just sent the same forgettable email that everyone else sent: "Thank you for your time today. I enjoyed learning about the role and your company. I'm very excited about this opportunity. Looking forward to hearing from you!" Look, I'm not going to tell you that a generic email will kill your offer. But in this market? Every detail matters. If five candidates interviewed and four sent the same thank-you... guess who they remember?" So, if your email didn't stand out, neither did you. Here's what most people don't understand: The follow-up isn't a thank-you note. It's your last chance to sell yourself. And at the senior level, it's expected that you'll do more than say thanks. Here's the framework that works: 1. Reference something specific from the conversation ↳ Not: "Thanks for sharing about the role." ↳ Instead: "I've been thinking about your comment on the platform scalability challenges you're facing with the Q3 launch." Why it works: Shows you were listening and thinking strategically. 2. Add value or insight ↳ Not: "I'm excited to contribute." ↳ Instead: "Based on my experience scaling similar platforms at (Company), one approach that worked was (impactful story/tactic). Happy to discuss this further." Why it works: You're already solving their problems. Shows initiative and expertise. 3. Reinforce your fit ↳ Not: "I think I'd be a great fit." ↳ Instead: "This role aligns perfectly with my experience leading (specific scope) and my track record of (past outcomes). I'm confident I can deliver (value) in the first 90 days." Why it works: Concrete, not vague. Shows you understand what success looks like. So... avoid sending generic garbage that no one reads. If you're going to hit send on the email, put effort into it and sell yourself one last time! No "Just following up..." No generic enthusiasm with no specifics No, nothing at all (yes, you should send something) No novel (keep it to 3-4 short paragraphs) The truth is: Two candidates can interview equally well. But the one who sends a thoughtful, strategic follow-up? That's who they remember when making the decision. REMEMBER: Your follow-up shows how you think, how you communicate, and whether you're serious. Don't waste it. --- Do you believe in sending thank-you or value-style emails after a successful interview? What do you send?