Team Autonomy And Culture

Should you try Google’s famous “20% time” experiment to encourage innovation? We tried this at Duolingo years ago. It didn’t work. It wasn’t enough time for people to start meaningful projects, and very few people took advantage of it because the framework was pretty vague. I knew there had to be other ways to drive innovation at the company. So, here are 3 other initiatives we’ve tried, what we’ve learned from each, and what we're going to try next. 💡 Innovation Awards: Annual recognition for those who move the needle with boundary-pushing projects. The upside: These awards make our commitment to innovation clear, and offer a well-deserved incentive to those who have done remarkable work. The downside: It’s given to individuals, but we want to incentivize team work. What’s more, it’s not necessarily a framework for coming up with the next big thing. 💻 Hackathon: This is a good framework, and lots of companies do it. Everyone (not just engineers) can take two days to collaborate on and present anything that excites them, as long as it advances our mission or addresses a key business need. The upside: Some of our biggest features grew out of hackathon projects, from the Duolingo English Test (born at our first hackathon in 2013) to our avatar builder. The downside: Other than the time/resource constraint, projects rarely align with our current priorities. The ones that take off hit the elusive combo of right time + a problem that no other team could tackle. 💥 Special Projects: Knowing that ideal equation, we started a new program for fostering innovation, playfully dubbed DARPA (Duolingo Advanced Research Project Agency). The idea: anyone can pitch an idea at any time. If they get consensus on it and if it’s not in the purview of another team, a cross-functional group is formed to bring the project to fruition. The most creative work tends to happen when a problem is not in the clear purview of a particular team; this program creates a path for bringing these kinds of interdisciplinary ideas to life. Our Duo and Lily mascot suits (featured often on our social accounts) came from this, as did our Duo plushie and the merch store. (And if this photo doesn't show why we needed to innovate for new suits, I don't know what will!) The biggest challenge: figuring out how to transition ownership of a successful project after the strike team’s work is done. 👀 What’s next? We’re working on a program that proactively identifies big picture, unassigned problems that we haven’t figured out yet and then incentivizes people to create proposals for solving them. How that will work is still to be determined, but we know there is a lot of fertile ground for it to take root. How does your company create an environment of creativity that encourages true innovation? I'm interested to hear what's worked for you, so please feel free to share in the comments! #duolingo #innovation #hackathon #creativity #bigideas

Stop trying to solve burnout with meditation apps. #Burnout at work is on the rise, and next year isn't likely to bring relief -- in fact the opposite. Under pressure to "do more with less," fears about #genAI and #RTO commands, it's not a surprise. Sharon Parker and Caroline Knight in MIT Sloan Management Review have put together a great framework for addressing a pressing issue that doesn't get glib about apps or just say "lighten their load." They also root it in a case for change: "58% percent of 18-to-34-year-olds said that their daily level of stress is overwhelming. Disengaged, stressed-out employees do not perform at their best." The SMART framework: 🔸 Stimulating work: Am I solving real problems that matter? Is there variety? 🔸 Mastery: Am I learning new skills, getting feedback and is it clear how my work contributes to broader goals? 🔸 Autonomy: Are the lines clear for what decisions I can make, and do I have flexibility to do work where and when I'm at my best? 🔸 Relational work: Am I engaged with a team, connected and feel a sense of belonging and support? 🔸 Tolerable demands: Is the work realistically scoped, so that I'm not in continual overload? Are there peaks and valleys? Their framework sounds easy, but anyone who's managed large teams knows how hard it is and how much design goes into making it happen. What I found historically with teams that helped were: ☀️ Frequent check-ins on how someone's feeling about the work, not just the status of the work: are you learning? Is it reasonable? Are you having fun? ☀️ Rotations of dreck and joy: routine work and doing the same type of project over again isn't fun; ensuring people get rotations in and out of "drudge" work. ☀️ Balancing autonomy and collaboration: Getting clear up front about shared goals, roles and levels of decision authority across the team. No swarm ball. ☀️ Taking breaks. Make sure people can step away from work, build and support boundaries and rest periods. Peak performance isn't "hustle culture." What works for you to relieve burnout? #Leadership #Management #Engagement #Productivity #culture

Transparency can be an empty promise, or it can be a true practice to engender trust. At Rubrik, we’ve always believed that it should be a true practice - which is why we held open board meetings for our first 7-8 years, till a few years before we went public. Our open board meetings showed our employees that we were genuinely committed to transparency, and this commitment was key to our success as we grew…because it bred trust. When you’re an early-stage startup, you often bring in top talent and ask for their prime years as you work hard to build your company from the ground up. The least leadership can do in return? Provide full transparency about the company’s status so that employees are never in doubt about where their efforts are going. Plus, early-stage startups have no obligation to be transparent about their financials the way public companies do - so sharing information without anyone asking is a great way to show employees that you care about them being in the loop as you grow. This full transparency has a cascading positive effect, in that it breeds a high-trust environment. In a high-trust environment, everyone has the same information as everyone else, so it’s easy to align and easy to move fast. That’s exactly the sequence we’ve seen as we’ve built Rubrik: we started with transparency, built trust, and moved fast. Now, we’re a public company with a bright future. Transparency is a superpower - so don’t just talk about it. Act on it.

Cultivating Trust and Transparency - a CFO's perspective In the realm of #leadership, the debate around #trust has never been more relevant. I am seeing a number of posts and articles around this subject, including the problem of when trust is lost! Having steered #finance and #BusinessTransformations throughout my career, as a seasoned #CFO I can attest to the profound impact trust and #transparency wield in shaping a thriving business #culture. Beyond being a moral compass, these values are strategic imperatives for sustained success. Allow me to share my roadmap, as a CFO, refined through experience, to elevate your business culture: 1️⃣ Lead Authentically: As leaders, we wield unparalleled influence on the business's psyche. It's important to demonstrate unwavering integrity, openness, and reliability in your actions. When your team witnesses these values in action, they are more likely to embrace them in their own work. 2️⃣ Foster Open Communication: Establishing crystal-clear channels for dialogue, dismantles barriers and fosters collaboration across all levels. Ensure information flows freely, thus breaking down silos that can impede transparency. Regular town hall meetings, team huddles, and open forums can facilitate honest conversations. 3️⃣ Define Clear Core Values: Articulate the company's core values, ensuring alignment with principles of trust and transparency. Reinforce these values through training programs, recognition, and integration into day-to-day operations. 4️⃣ Embrace a Feedback Culture: Cultivate an environment where constructive feedback is not only accepted but valued. Mistakes are inevitable; it's how we learn and grow from them that defines our success. 5️⃣ Cultivate Collaborative Environments: Foster a collaborative atmosphere where cross-functional teams work together towards common goals. This not only nurtures a sense of community but also breaks down barriers that hinder the free flow of information. 6️⃣ Celebrate Successes, Big or Small: Acknowledge and celebrate achievements to reinforce positive behaviour and foster a culture of appreciation. Every success, regardless of size, contributes to the journey. ......and because of my background in finance..... 7️⃣ Promote Financial Transparency: Cultivate a culture of financial openness by providing clear and comprehensible financial reports. This not only enhances transparency but also empowers employees to understand the financial health of the organisation, fostering a sense of ownership. Remember, building and fortifying a culture is an ongoing process that demands commitment from everyone within the organisation. By prioritising trust and transparency, we not only enhance the workplace but also set the stage for sustainable growth and resilience. Your thoughts and experiences are invaluable - share them in the comments below. 👇 #Leadership #CultureTransformation #TrustAndTransparency #BusinessSuccess #CFOInsights 

Stop saying, "We need to listen to our people." Start saying, "We need to show our work." Listening alone is a meaningless gesture without visibility. When feedback disappears into the corporate silence, it breeds distrust. The reason for low employee engagement isn't a lack of input—it's a lack of transparent follow-through. Starbucks mastered this by letting customers see which ideas were implemented, which failed, and the clear reasons behind every decision. This radical openness creates buy-in, even when the final answer is a "no." For internal teams, transparency is the ultimate retention tool. When employees know how decisions are made, they feel respected, stay connected, and maintain trust, even when they disagree with the outcome. Your feedback process shouldn't be a black box. It should be a clear window. What is your company doing to turn feedback into visible clarity? Tag a CHRO or People Leader who has built this high-level of organizational trust through transparency.

As we step into 2025, goal-setting conversations are at their peak—be it personal resolutions or professional objectives. For Scrum Masters, the topic of goals is particularly intriguing because it sits at the crossroads of motivation, measurement, and team dynamics. But here's the kicker: poorly crafted goals can backfire. •The Competition Trap of Individual Goals
When individual goals overshadow team objectives, they can unintentionally foster a culture of competition, weakening the collaboration that teams rely on to succeed. Research shows that focusing too heavily on individual targets reduces discretionary behaviors, such as helping teammates, and ultimately drags down overall performance. Scrum Masters must prioritize creating a culture where team success is the ultimate goal. •Intentional Metrics for Continuous Improvement
Not all metrics are created equal, and certainly, not all are worth measuring. Remember, they're about enabling smarter decisions and refining goals over time. Scrum Masters should intentionally select metrics that systematically improve team performance while fostering learning and adaptation. Ask yourself: o What behaviors will this metric drive? o Could this behavior have unintended side effects? Remember, it's not about tracking outputs like story points or velocity—it's about creating sustainable value and ensuring continuous alignment with desired outcomes. •Metrics as a Foundation for Self-Managing Teams
 Self-management needs meaningful, accurate, up-to-date metrics. Without the correct data, retrospectives lose power, planning sessions lack focus, and decision-making becomes guesswork. Scrum Masters facilitating events with incomplete or outdated data, don't just miss opportunities—they undermine the team's ability to hold themselves accountable. •Intrinsic Motivation Drives Long-Term Success
Organizations often lean heavily on extrinsic incentives like bonuses & hikes, but intrinsic motivation is far more impactful. Teams thrive when their environment offers: o Freedom to make choices. o Opportunities to develop skills. o Work that feels meaningful. o A sense of connection with others. Scrum Masters are uniquely positioned to design and nurture an environment that supports these motivators, helping teams achieve their best. The Conclusion: The Goal - Compass Every goal or metric should be treated as a compass rather than a destination. It should guide your team in the right direction while avoiding unnecessary stress or competition. Some helpful tips when deciding the metrics: •Set team-centric, outcome-driven goals. •Choose metrics that inspire the right behaviors. •Ensure metrics provide a solid foundation for self-management. •Foster intrinsic motivation and meaningful connections. As we embrace the possibilities of 2025, let's ensure our goals drive performance and strengthen the Agile values we hold dear.

"Won't such transparency create problems?" This was the question posed to me by a leadership team years ago when I proposed publishing our annual increment process in detail – from performance ratings to its linkage the increment % to market corrections. The organization had never done this before, nor had they heard of others being so open. But my rationale was simple: if we're confident that our compensation practices are fair, objective, and the best we can do within our constraints, why hide them? We only hide things we're unsure of or lack authenticity in. This argument resonated. We went ahead and published the entire process, and the results were remarkable: ✅ Zero compensation grievances that year. ✅ Engagement scores on trust and transparency soared to all-time highs. ✅ The organization has continued this practice for over a decade. Transparency isn't just about openness; it's about building trust. When employees understand the 'why' behind decisions, it fosters a sense of fairness and respect. How do you drive trust and transparency in your organization? I'm eager to hear your thoughts and experiences. Feel free to connect if you'd like to explore how to implement similar practices in your workplace! #transparency #trust #compensation #HR #leadership #employeengagement #organizationalculture

𝗧𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆 𝗶𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗮 𝗯𝘂𝘇𝘇𝘄𝗼𝗿𝗱. To me, it’s the foundation of trust, connection, and growth. I’ve learned this the hard way. In moments when I held back, thinking it would “protect” my team, I saw confusion and disengagement take root. But when I leaned into honesty – even when the truth was uncomfortable – I saw something incredible: stronger bonds, deeper commitment, and a team that felt truly empowered. Transparency isn’t about having all the answers; it’s about having the courage to share what you know, where you’re headed, and why it matters. 𝗛𝗲𝗿𝗲’𝘀 𝗵𝗼𝘄 𝗜’𝘃𝗲 𝘀𝗲𝗲𝗻 𝘁𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝘁𝗲𝗮𝗺 𝗱𝘆𝗻𝗮𝗺𝗶𝗰𝘀: 1️⃣ 𝗦𝗲𝘁 𝗰𝗹𝗲𝗮𝗿 𝗴𝗼𝗮𝗹𝘀 𝗮𝗻𝗱 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀: Ambiguity is the enemy of motivation. When your team knows exactly what success looks like and why it matters, they’ll rise to the challenge. 2️⃣ 𝗦𝗵𝗮𝗿𝗲 𝘁𝗵𝗲 𝗯𝗶𝗴 𝗽𝗶𝗰𝘁𝘂𝗿𝗲: People thrive when they understand how their work contributes to the mission. Don’t just focus on tasks – connect them to purpose. 3️⃣ 𝗘𝗻𝗰𝗼𝘂𝗿𝗮𝗴𝗲 𝗼𝗽𝗲𝗻 𝗱𝗶𝗮𝗹𝗼𝗴𝘂𝗲: Some of the best ideas come when you create a space where every voice feels heard. Feedback isn’t just a process – it’s a gift. 4️⃣ 𝗢𝘄𝗻 𝘁𝗵𝗲 𝘁𝗼𝘂𝗴𝗵 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀: Addressing challenges openly shows integrity. It’s not about being perfect; it’s about being accountable. 5️⃣ 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝘁𝗼𝗼𝗹𝘀 𝗳𝗼𝗿 𝘃𝗶𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Whether it’s dashboards, check-ins, or team updates, clarity fosters alignment – and alignment fuels performance. Transparency doesn’t mean overloading people with information. It means sharing the right insights, at the right time, in a way that builds trust and inspires action. What do you think? Is transparency embedded in the way you work or manage your teams?

Sometimes, finding a compelling problem instantly inspires possibilities. Other times, crickets. Rather than waiting around for lightning to strike, we recommend that teams take a more proactive approach, and deliberately provoke their own imaginations. One of the most effective, powerful, and fun tools we have created for such self-provocation missions is what we call “Analogous Exploration.” Building upon the extensive research demonstrating the power of unexpected new combinations, we encourage folks to seek radically unexpected sources of inspiration to provoke their thinking. This means not only leaving the room, and not only leaving the building, but also leaving the industry and the conventional definition of “competitor set” behind. Analogous Exploration is not benchmarking. One early application of this radical tool was with a struggling Semiconductor Company whose sales organization had been refined over time to cater predominantly to its largest customers (who ordered hundreds of millions of units annually). The company’s senior leaders felt they needed to “reinvent the customer experience for smaller customers,” and asked for our help. (Story too long for LinkedIn tldr: they instituted a radical new information-sharing agreement with their largest distribution partner, which they believe is one of the largest supply chain innovations in their industry in the last 50 years.) The COO of the company jokingly confided later that they had been watching the competition closely… but the competition didn’t know how to solve their problems either! By deliberately seeking out unexpected sources of inspiration, the organization was able to jump-start revolutionary innovations that serve the smaller businesses every bit as well as they already did the large customers. Getting out of the box like this will not feel efficient. But it is effective. We have since seen Australian financial services organizations glean insights for how to establish trust with new customers from a barber shops & tattoo parlor (those are fascinating stories), Israeli tech companies learn from farmers’ markets, New Zealand fisheries take notes from prominent tea purveyors and bespoke coffee shops, and Japanese conglomerates attracting top-tier millennial talent based on insights from a rock climbing studio and a belly dancing instructor. Despite their differences, one critical commonality among each of these environments is that the teams positioned to solve the newly-defined problem lacked the requisite inputs to trigger fresh ideas. Imagination is fueled by fresh input, and yet all too often, teams are stuck in a conference room, post-it pads in hand, banging their heads against an all-too-ironically spotless whiteboard. Analogous Exploration is a tool to help folks get out of their context on purpose, with intention, to come back with the inspiration they need to fuel fresh thinking.