Influence Of Organizational History

In healthcare, what’s often hailed as new is, in fact, old. More often than not, we’re simply renaming long-standing ideas with fresh terminology. Take social determinants of health, for example. Many in the industry believe we’ve only recently begun to consider social factors in healthcare. Not true. Back in the 1980s, organizations like SCAN participated in the pioneering Social HMO demonstration project, which integrated social services to improve health outcomes. The benefits? Homemaker services, personal care, adult day care, respite care, and medical transportation. Sound familiar? Another example: value-based care. It’s often pitched as a revolutionary approach to healthcare payment. Again—not new. For decades, organizations have operated under full-risk and global capitation models. Think Kaiser Permanente, Atrius Health, Healthcare Partners, CareMore, and Heritage. These groups assumed full financial risk for patient populations long before the term “value-based care” entered the lexicon. The principles haven’t changed—only the branding has. And what about ethnic-focused health plans? Some view them as a recent innovation. But they’re not. Plans like Chinese Community Health Plan, Central Health Plan, and Brand New Day have long catered to specific ethnic communities, designing benefits tailored to their unique needs. These models didn’t just appear—they were built over time with intentionality and cultural insight. The takeaway? History matters. We should study it. Learn from it. Build on it. Understanding the past helps us avoid repeating its mistakes—and helps us build a better, more effective system. Yet in today’s healthcare innovation economy, history is often erased in favor of a shinier narrative. Claims of being “first,” “best,” or “most innovative” drown out the real story. But progress doesn’t come from pretending we’re starting from scratch—it comes from standing on the shoulders of those who came before us. Those who ignore history are doomed to repeat it. It’s one reason healthcare can feel like it’s stuck in a loop: too often, what’s marketed as innovation is just a reboot of old ideas. Respecting history isn’t nostalgic. It’s strategic. What truly matters is execution—and a relentless drive to improve on what came before. But that improvement begins with knowing and respecting all that came before us.

The erasure or distortion of history can have symbolic effects that reverberate throughout society. Here are some ways in which erasing or distorting history can have symbolic effects: 1. Loss of Cultural Identity: History is deeply intertwined with cultural identity, serving as a repository of shared experiences, values, and traditions. Erasing or distorting historical events can undermine cultural identity by erasing important aspects of a community's past and disconnecting people from their cultural heritage. 2. Normalization of Injustice: By whitewashing or minimizing the history of past injustices, opposing groups normalize oppression and inequality. This sends a message that certain voices and experiences are less valid or worthy of acknowledgment, perpetuating marginalization and silencing marginalized communities. 3. Manipulation of Memory: Manipulating or erasing history distorts collective memory and shapes public consciousness. It creates a false narrative that reinforces existing power structures and serves the interests of those in positions of authority, often at the expense of marginalized groups. 4. Erosion of Trust in Institutions: When institutions or authorities engage in censorship or historical revisionism, it erodes trust in the integrity of those institutions. People may become disillusioned with official narratives and question the motives behind attempts to control or manipulate historical knowledge. 5. Resistance and Resilience: Despite attempts to erase or distort history, marginalized communities often demonstrate resilience and resistance by preserving their own narratives and reclaiming their historical voices. This resistance can take various forms, including oral traditions, cultural practices, and grassroots movements aimed at reclaiming and amplifying marginalized histories. Overall, the symbolic effects of erasing or distorting history are profound, shaping perceptions of identity, justice, and power within society. It is essential to recognize and confront attempts to manipulate historical narratives and uphold the integrity of historical knowledge as a cornerstone of cultural understanding and social justice. CS

How do you build long-term relationships with customers? It’s not about clever sales tactics. It’s about mindset. One of the biggest shifts I’ve learned is this: neediness is the enemy of trust. When a potential customer senses that your advice is driven by your own urgency or desire to close a deal, it sets off alarm bells—because it means your motives might not be aligned with their best interest. The alternative? Focus on being a trusted presence over time. ✔️ Show up consistently ✔️ Listen carefully ✔️ Offer value without strings attached When you’re guided by genuine curiosity and service, customers come to see you as a long-term partner—not a one-time vendor. That’s the foundation of loyalty and that’s how relationships endure.

Animals evolve their camouflage techniques over time for long-term survival. Similarly, businesses must focus on sustainability, adapting to changing markets, embracing innovation, and evolving their strategies to ensure long-term success. Would you agree? Adaptability in a Competitive Environment: Just like animals use camouflage to blend into their surroundings, businesses need to adapt and blend into their competitive environment. This might involve adjusting marketing strategies, product offerings, or pricing to seamlessly fit within the market landscape. Strategic Positioning: Animals use camouflage strategically to position themselves for survival, whether it's for hunting or avoiding predators. Similarly, businesses must strategically position themselves in the market to gain a competitive advantage. This involves understanding customer needs, identifying market trends, and positioning products or services effectively. Market Research and Consumer Insights: Animals often rely on their understanding of their surroundings to effectively camouflage. Similarly, businesses must conduct thorough market research and gain insights into consumer behavior. This knowledge helps companies tailor their strategies to align with customer expectations and market demands. Branding and Image Management: Camouflage is about maintaining a certain image within a natural setting. In business, branding is crucial for creating a distinct and recognizable identity. Companies must carefully manage their brand image to stand out in the market and resonate with their target audience. Adopting Agile Business Models: Camouflage often involves rapid adaptation to changes in the environment. In the business world, adopting agile business models allows companies to quickly respond to market shifts, technological advancements, and changes in consumer preferences. Competitor Analysis and Differentiation: Animals may adopt different camouflage strategies based on the presence of predators or competitors. Similarly, businesses must conduct competitor analysis to understand market dynamics and differentiate themselves. This could involve offering unique features, superior quality, or better customer service. Risk Management and Contingency Planning: Animals use camouflage as a defense mechanism against potential threats. In business, risk management and contingency planning are essential to navigate challenges and uncertainties. Companies must be prepared to adapt quickly when faced with unforeseen circumstances. #innovation #ai #riskmanagement

𝐓𝐡𝐞 𝐕𝐚𝐥𝐮𝐞 𝐨𝐟 𝐋𝐨𝐧𝐠-𝐓𝐞𝐫𝐦 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 𝐢𝐧 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 Recruitment is known as a fast paced industry, but there’s one part of our role as recruiters that can’t be rushed; building relationships. In my experience, creating long-term relationships with our clients, candidates, and colleagues is invaluable. Not only does this approach lead to better hiring decisions, but it also shapes careers, fuels business growth, and creates networks of trust that last for years. Here’s why long-term relationships should be the foundation of any great recruitment strategy: 𝟏. 𝐓𝐫𝐮𝐬𝐭 𝐢𝐬 𝐄𝐚𝐫𝐧𝐞𝐝 𝐎𝐯𝐞𝐫 𝐓𝐢𝐦𝐞  The best partnerships – whether with clients or candidates – aren’t built in a single conversation. They develop over time, through consistency, honesty, and delivering results. When businesses work with recruiters they trust, they gain a true partner, not just a service provider. The same applies to candidates. Many of the strongest hires come from professionals we’ve known for years and placed more than once. 𝟐. 𝐀 𝐂𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞 𝐓𝐨𝐝𝐚𝐲 𝐂𝐨𝐮𝐥𝐝 𝐁𝐞 𝐚 𝐂𝐥𝐢𝐞𝐧𝐭 𝐓𝐨𝐦𝐨𝐫𝐫𝐨𝐰 One of the most rewarding aspects of long-term relationship-building is seeing how careers evolve. Many candidates we’ve placed early in their careers have gone on to become hiring managers or senior leaders, and when they need to build their own teams, they often return to the recruiters they trust. A single placement can turn into a lifelong professional partnership. 𝟑. 𝐒𝐭𝐫𝐨𝐧𝐠𝐞𝐫 𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 𝐋𝐞𝐚𝐝 𝐭𝐨 𝐁𝐞𝐭𝐭𝐞𝐫 𝐇𝐢𝐫𝐢𝐧𝐠 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬  Understanding a company’s culture, leadership style, and long-term growth strategy takes time. The deeper that understanding, the better the hires. Clients who treat recruiters as strategic partners rather than short-term vendors see the biggest return on investment – not just in speed to hire, but in quality and retention. 𝟒. 𝐂𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐌𝐚𝐭𝐭𝐞𝐫𝐬  In today’s job market, candidates expect a personal, transparent process – one where they feel valued beyond a single application. A recruiter who stays in touch, offers advice, and provides genuine career guidance builds relationships that last. And when candidates have a great experience, they refer others, expanding the recruiter’s network even further. 𝟓. 𝐋𝐨𝐧𝐠-𝐓𝐞𝐫𝐦 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐞𝐧 𝐘𝐨𝐮𝐫 𝐑𝐞𝐩𝐮𝐭𝐚𝐭𝐢𝐨𝐧  The recruitment industry is built on trust and reputation. The most successful recruiters are the ones known for honest, long-standing relationships that create value for both businesses and professionals over time. At the end of the day, recruitment is about people, not transactions. The strongest partnerships aren’t measured in placements but rather in careers built, businesses grown, and trust earned.

An MBA can teach you frameworks. But founding a company teaches you ownership, resilience, and people. A company’s culture isn’t designed in a boardroom it’s shaped every day by the choices leaders make and the values teams uphold. Every hire is more than just filling a role. They’re investing their career, ambition, and time into your vision. And that makes culture not a “nice to have” but the foundation of everything. Here’s what we choose to build: ⚡Growth that comes from contribution, not hierarchy ⚡A workplace where disagreements spark innovation, not conflict ⚡ A leadership path open to anyone willing to take responsibility I’ve seen companies with billion-dollar valuations crumble because their culture was hollow. And I’ve seen small, scrappy teams beat the odds because their culture was solid. Culture isn’t a presentation slide. It’s the unwritten code your team lives by, even when nobody is watching. As a founder, I don’t just build products. I build people, values, and a culture that outlives me. #leadership #founders #culture #growth #opportunity

⬛ Things I Wish I'd Known About Legacy UX. How to survive a modernization project, and how to design for, with and around messy legacy systems ↓ 🔸 1. Legacy Software Is Successful Software We often assume that legacy is a broken software that everyone would love to retire sooner, rather than later. It couldn’t be further from the truth. Legacy software is successful software that survived for decades because it works. Rebuilding it from scratch almost always costs more and delivers less than expected. We never just modernize a legacy system — along with it, we migrate data, workflows, mental models, habits, muscle memory and the messy world of conflicting stakeholders, priorities and (eventually) zombie features. --- 🔹 2. The System Around The Legacy System The hardest part is rarely the system itself — it’s the system around the legacy system. Internal politics, incentives and embedded knowledge are as much a part of the modernization project as its front-end or design. It’s painfully difficult to uncover critical dependencies and map them — you will need system thinking tools, such as Wardley mapping, causal loop diagrams and system maps. Beyond that, you need to discover “shadow systems” — tools that people use to make sense of or work around legacy as well. --- 🔸 3. You Design With Power Users, Not For Them First and foremost: you will need to build a very good relationship with expert users. They have been relying on legacy software for years, and they know every keyboard shortcut and every key feature and every workaround there is. But: our job isn’t to transfer them all for feature parity, but rather make sure that the mental models and muscle memory are supported in the new design. The goal is parity for key workflows that are frequently used and work well, redesign where users complain about friction or bottlenecks and delete zombie features that expert users haven’t touched once. -- 🔸 4. Designing The Messy Middle And Change Management Many legacy revamps succeed on a technical level, but fail miserably on sluggish adoption. Adoption must be enabled, and a path there must be designed. Change management is designing the journey between old and new system — the transfer of data and preferences, onboarding, retraining, navigation between old and new, signals for where they are, where data syncs and where it doesn't. Incremental rollout often means that users get the disruption of each phase without the benefit until the very end — with years of migration pains along the way. A better way is to slice by “user value”: modernize one complete workflow end-to-end, so users experience an improvement early. It also builds trust that you will need for the project to be successful. --- 🌻 If this is helpful, I'm running a 4.5h workshop on exactly this — How To Modernize Legacy UX (Without Breaking Everything) (July 16): → https://lnkd.in/djhTP2zp #ux #design

Every phone call you make today relies on an idea from 1937. Alec Harley Reeves, an engineer working in Paris, was trying to solve a stubborn problem… Long distance calls lost clarity because noise kept increasing with every signal boost. His breakthrough? Instead of sending continuous analogue waves, convert sound into digital pulses, something that could be perfectly regenerated at every step, no matter the distance. This idea became Pulse Code Modulation (PCM). It was revolutionary. It was also unusable at the time. The technology needed to make it work didn’t exist yet, so Reeves had to set it aside. Years later, with the arrival of transistors, PCM finally became practical. It quietly powered secure wartime communications, then went on to become the backbone of global telecom systems. Today, it underpins everything, calls, streaming, video, data. Reeves never saw the full impact of what he started. But his story highlights something important: A good idea doesn’t become wrong just because the world isn’t ready for it yet. Sometimes the gap between invention and adoption isn’t failure, it’s timing. If you’re working on something that feels ahead of its time, don’t discard it too quickly. The world has a way of catching up to the right ideas. #Innovation #DigitalHistory #TechThoughts