Handling Cultural Resistance

“We’ve Always Done It This Way” — The Quiet Killer of Organisations “There’s a hole in the floor.” “It’s always been there, don’t panic.” “We’ve won races with it.” “Other boats are in worse shape.” “If you don’t like it, you can leave.” It sounds absurd. But if you’ve worked in organisations long enough, you’ve probably heard some version of this. The reality is —most organisations don’t fail because they don’t see problems. They fail because they normalise them. What starts as a small issue becomes: accepted explained away defended Until it becomes part of “how things are done.” And over time, the focus shifts: From: Fixing the problem To: Managing around it In many cases, this shows up as: Inefficient processes everyone works around Leadership gaps no one addresses Poor decisions justified by “history” Talent leaving — while the system stays unchanged The most concerning part? People inside the organisation already know. They see the hole. They feel the impact. But when the response is: “It’s always been like this” “We’ve survived so far” “Others are worse” The message becomes clear: 👉 Adapt to the problem — don’t solve it This is where organisations start to decline — quietly. Not because they lack capability. But because they lack willingness to confront what’s broken. Strong organisations behave differently. They: identify issues early address root causes make changes — even when uncomfortable Because they understand: What you tolerate, you eventually normalise. And what you normalise —will define your performance. From a leadership and HR perspective, this matters. Because culture is not built by what is said. It is built by: what is allowed what is ignored what is fixed The real question is: What are the “holes in the boat” your organisation has accepted —and why are they still there? #Leadership #StrategicHR #OrganisationalEffectiveness #BusinessStrategy #Culture

If we want sustainable organisational change, which group is more important? (a) People who are active in response to the change (even if they're resistant); or (b) People who accept the change? New research suggests (a); it's more important for people to be active in change than it is to get favourable responses to it. Active dissenters/resisters are preferable to passive people who go along with the change. Many existing change frameworks focus on “valence”: the extent to which people are positive or negative about change. This research suggests another dimension: “activation” - the energy or action level in people’s response to change - whether they're engaged, energetic & visible (active) or quiet, withdrawn, & non-participative (passive). The authors offer a 4 box framework called “the Change Response Circumplex Scale”. I’ve added some strategies for working with different people alongside their graphic. Active resistance is preferable to passive disengagement because it:  -keeps the lines of feedback & dialogue open -surfaces important information & risks that passive compliance might hide -creates the conditions for long term engagement in change. Implications of this research for change leaders: 1. Go beyond reducing resistance: Don’t just focus solely on minimising resistance or seeking passive agreement; aim to foster active, positive engagement -what the authors term “change proactivity.” 2. Understand engagement levels: Differentiate between passive acceptance, disengagement & truly active, positive support. Use the framework to gauge people’s responses to your change initiative. 3. Create interventions accordingly: Disengaged people need approaches to increase involvement, passive assent can become active support & resistance can become constructive dialogue. 4. Leverage the value of dissent: Rather than viewing resistance solely as an obstacle, explore what motivates active dissent & use it as a resource for learning & adaptation. I appreciate this model because it challenges the existing (dubious) advice for change leaders to “overcome resistance to change”. Rather, we should work to activate engagement in change. The research suggests that both high activation responses (change proactivity & change resistance) show the most promise for long term change engagement. Activism is what changes the world. There are 2 research articles about this framework: 1) from 2024, validates the framework (This is from Scrid so it's accessible): https://lnkd.in/eZ5yjFwf. 2) from 2025, sets the framework in a wider change context & is in this LinkedIn post from 'Cheese' 🧀 Cheeseman https://lnkd.in/epzce-QG. By Shaul Oreg & Noga Sverdlik.

James Burford, Associate Professor at the Doctoral Education and Academia Research Centre (DEAR), University of Warwick, and I have just published our joint research on gay academics in Chinese academia. Drawing on semi-structured interviews with 40 participants, this article examines how gay academics in China navigate workplaces shaped by institutional heteronormativity and restrictive gender norms. It highlights their accounts of leadership and institutional practices, revealing how heteronormativity and hegemonic masculinity are institutionalised within higher education institutions. Our findings show that within these repressive workplace settings, gay academics experience a pervasive sense of powerlessness, with limited avenues for resistance. Nonetheless, they identify small moments where rigid workplace norms can be subtly challenged, locating forms of ‘soft’ resistance within their workplace experiences. By foregrounding these nuanced acts of agency, this article contributes to queer debates that interrogate the limits of recognisability in queer resistance. Read our paper here: https://lnkd.in/d-39_Xwd Springer Nature

"𝘞𝘩𝘦𝘯 𝘺𝘰𝘶 𝘱𝘶𝘴𝘩, 𝘸𝘦 𝘱𝘶𝘴𝘩 𝘣𝘢𝘤𝘬 𝘩𝘢𝘳𝘥𝘦𝘳." It’s an unspoken agreement in workplaces everywhere. Are you unknowingly igniting resistance instead of sparking change? 𝗧𝗵𝗲 𝗛𝗶𝗱𝗱𝗲𝗻 𝗖𝗼𝘀𝘁 𝗼𝗳 𝗣𝘂𝘀𝗵𝗶𝗻𝗴 𝗧𝗼𝗼 𝗛𝗮𝗿𝗱
 At City Hospital (a pseudonym used to protect confidentiality), the CEO, “Juliette Garnier” (also a pseudonym), believed decisive action would save the day. Faced with a funding crisis, she enforced a 10% budget cut across departments. Her intent? Keep the hospital afloat. The result? Chaos. Her leadership team froze in silence, employees raged in the corridors, and nurses threatened a strike over unsafe working conditions. Garnier had unknowingly stepped into what I call The 𝙋𝙪𝙨𝙝 𝘽𝙖𝙘𝙠 𝙋𝙖𝙩𝙩𝙚𝙧𝙣: * 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲𝘀 = 𝗘𝗻𝗳𝗼𝗿𝗰𝗲𝗿𝘀 * 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 = 𝗥𝗲𝘀𝗶𝘀𝘁𝗼𝗿𝘀 The harder you push, the harder people push back. 𝗪𝗵𝗮𝘁 𝗦𝗼𝗺𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝗠𝗶𝘀𝘀 𝗔𝗯𝗼𝘂𝘁 𝗥𝗲𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲
 Resistance isn’t about rejecting change. It’s about rejecting the way change is imposed. When people feel ignored, undervalued, or strong-armed, their silence or anger signals mistrust and resentment. The more forceful the push, the stronger the resistance grows. 𝗕𝗿𝗲𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗣𝗮𝘁𝘁𝗲𝗿𝗻
 Garnier recognised the pattern and shifted her approach. Instead of enforcing change, she invited her team to co-create solutions. Within weeks, the same employees who had resisted her became her strongest allies, crafting a plan that cut costs without compromising care. The strike was called off, and trust was restored. 𝗧𝗵𝗲 𝗟𝗲𝘀𝘀𝗼𝗻 𝗳𝗼𝗿 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 
Leaders who force change light fires that burn bridges. Those who nudge—inviting collaboration and listening deeply—build lasting trust and sustainable results. Are you lighting fires or building bridges? Would love to hear your views: What strategies have worked for you to overcome resistance and inspire collaboration? 📚 For a systemic lens to creating lasting change, explore the ideas in my book, 𝙏𝙝𝙚 𝙃𝙞𝙫𝙚 𝙈𝙞𝙣𝙙 𝙖𝙩 𝙒𝙤𝙧𝙠.

Culture is everything 🙏🏾 When leaders accept or overlook poor behaviour, they implicitly endorse those actions, potentially eroding the organisation’s values and morale. To build a thriving culture, leaders must actively shape it by refusing to tolerate behaviour that contradicts their values and expectations.
 The best leaders: 
 1. Define and Communicate Core Values: * Articulate Expectations: Clearly define and communicate the organisation’s core values and behavioural expectations. Make these values central to every aspect of the organisation’s operations and culture. * Embed Values in Policies: Integrate these values into your policies, procedures, and performance metrics to ensure they are reflected in daily operations. 
 2. Model the Behaviour You Expect: * Lead by Example: Demonstrate the behaviour you want to see in others. Your actions should reflect the organisation’s values, from how you interact with employees to how you handle challenges. 3. Address Poor Behaviour Promptly: * Act Quickly: Confront and address inappropriate behaviour as soon as it occurs. Delays in addressing issues can lead to a culture of tolerance for misconduct. * Apply Consistent Consequences: Ensure that consequences for poor behaviour are fair, consistent, and aligned with organisational values. This reinforces that there are clear boundaries and expectations.
 4. Foster a Culture of Accountability: * Encourage Self-Regulation: Promote an environment where everyone is encouraged to hold themselves and others accountable for their actions. * Provide Support: Offer resources and support for employees to understand and align with organisational values, helping them navigate challenges and uphold standards.
 5. Seek and Act on Feedback: * Encourage Open Communication: Create channels for employees to provide feedback on behaviour and organisational culture without fear of reprisal. * Respond Constructively: Act on feedback to address and rectify issues. This shows that you value employee input and are committed to maintaining a positive culture.
 6. Celebrate Positive Behaviour: * Recognise and Reward: Acknowledge and reward employees who exemplify the organisation’s values. Celebrating positive behaviour reinforces the desired culture and motivates others to follow suit. * Share Success Stories: Highlight examples of how upholding values has led to positive outcomes, reinforcing the connection between behaviour and organisational success.
 7. Invest in Leadership Development: * Provide Training: Offer training and development opportunities for leaders at all levels to enhance their skills in managing behaviour and fostering a positive culture. 8. Promote Inclusivity and Respect: * Build a Diverse Environment: Create a culture that respects and values diversity. Inclusivity strengthens the organisational fabric and fosters a more collaborative and supportive work environment.

Leading change isn't just about having a compelling vision or a well-crafted strategy. Through my years as a transformation leader, I've discovered that the most challenging aspect lies in understanding and addressing the human elements that often go unnoticed. The fundamental mistake many leaders make is assuming people resist change itself. People don't resist change - they resist loss. Research shows that the pain of losing something is twice as powerful as the pleasure of gaining something new. This insight completely transforms how we should approach change management. When implementing change, we must recognize five core types of loss that drive resistance. * First, there's the loss of safety and security - our basic need for predictability and stability. * Second, we face the potential loss of freedom and autonomy - our ability to control our circumstances.  * Third, there's the fear of losing status and recognition - particularly relevant in organizational hierarchies.  * Fourth, we confront the possible loss of belonging and connection - our vital social bonds. * Finally, there's the concern about fairness and justice - our fundamental need for equitable treatment. What makes these losses particularly challenging is their connection to identity.  When change threatens these aspects of our work life, it doesn't just challenge our routines and who we think we are. This is why seemingly simple changes can trigger such profound resistance. As leaders, our role must evolve. We need to be both champions of change and anchors of stability.  Research shows that people are four times more likely to accept change when they clearly understand what will remain constant. This insight should fundamentally shift our approach to change communication. The path forward requires a more nuanced approach. We must acknowledge losses openly, create space for processing transition and highlight what remains stable. Most importantly, we need to help our teams maintain their sense of identity while embracing new possibilities. In my experience, the most successful transformations occur when leaders understand these hidden dynamics. We must also honour the present and past. This means creating an environment where both loss and possibility can coexist. The key is to approach resistance with curiosity rather than frustration. When we encounter pushback, it's often signaling important concerns that need addressing. By listening to this wisdom and addressing the underlying losses, we can build stronger foundations for change. These insights become even more crucial as we navigate an increasingly dynamic business environment. The future belongs to leaders who can balance the drive for transformation with the human need for stability and meaning. True transformation isn't just about changing what we do - it's about evolving who we are while honouring who we've been. #leadership #leadwithrajeev

Inclusion isn’t a one-time initiative or a single program—it’s a continuous commitment that must be embedded across every stage of the employee lifecycle. By taking deliberate steps, organizations can create workplaces where all employees feel valued, respected, and empowered to succeed. Here’s how we can make a meaningful impact at each stage: 1. Attract Build inclusive employer branding and equitable hiring practices. Ensure job postings use inclusive language and focus on skills rather than unnecessary credentials. Broaden recruitment pipelines by partnering with diverse professional organizations, schools, and networks. Showcase your commitment to inclusion in external messaging with employee stories that reflect diversity. 2. Recruit Eliminate bias and promote fair candidate evaluation. Use structured interviews and standardized evaluation rubrics to reduce bias. Train recruiters and hiring managers on unconscious bias and inclusive hiring practices. Implement blind resume reviews or AI tools to focus on qualifications, not identifiers. 3. Onboard Create an inclusive onboarding experience. Design onboarding materials that reflect a diverse workplace culture. Pair new hires with mentors or buddies from Employee Resource Groups (ERGs) to foster belonging. Offer inclusion training early to set the tone for inclusivity from day one. 4. Develop Provide equitable opportunities for growth. Ensure leadership programs and career development resources are accessible to underrepresented employees. Regularly review training, mentorship, and promotion programs to address any disparities. Offer specific development opportunities, such as allyship training or workshops on cultural competency. 5. Engage Foster a culture of inclusion. Actively listen to employee feedback through pulse surveys, focus groups, and open forums. Support ERGs and create platforms for marginalized voices to influence organizational policies. Recognize and celebrate diverse perspectives, cultures, and contributions in the workplace. 6. Retain Address barriers to equity and belonging. Conduct pay equity audits and address discrepancies to ensure fairness. Create flexible policies that accommodate diverse needs, including caregiving responsibilities, religious practices, and accessibility. Provide regular inclusion updates to build trust and demonstrate progress. 7. Offboard Learn and grow from employee transitions. Use exit interviews to uncover potential inequities and areas for improvement. Analyze trends in attrition to identify and address any patterns of exclusion or bias. Maintain relationships with alumni and invite them to stay engaged through inclusive networks. Embedding inclusion across the employee lifecycle is not just the right thing to do—it’s a strategic imperative that drives innovation, engagement, and organizational success. By making these steps intentional, companies can create environments where everyone can thrive.

When staff resist cultural awareness training, it’s easy to feel frustrated, but as leaders, it’s our role to pause and dig deeper. Resistance often comes from misconceptions, fear, or uncertainty—not refusal. The key is to listen actively and respond with curiosity and compassion. Ask the right questions: What’s behind their reluctance? What concerns do they have? These moments are opportunities to engage in meaningful conversations and build trust. Instead of making assumptions, take the time to understand their perspective. This doesn’t mean compromising your organisation’s commitments—it means leading with empathy and creating space for growth. True leadership happens when we balance listening with action, fostering a culture of respect and learning.

During a routine update with the legal team, a project manager accidentally flashed a slide showing the planned headcount reductions that would follow AI implementation. It was on screen for just moments, but that was enough. By the next morning, word had spread throughout the department: - "This AI project is just about cutting jobs." - "Management has already decided who's going." - "They're hiding the real agenda from us." Whispers filled the hallways. Break-room jokes about “accidentally” sabotaging the project spread quickly. What was once an enthusiastic team was now united in resistance. Trust had evaporated overnight. The team leader had two choices: ignore what happened or address it head-on. They chose transparency. Here’s how they responded: 1. Deepened expertise – They enrolled in an AI course to truly understand the technology being implemented. 2. Created open forums – They held small-group conversations where concerns could be voiced without fear. 3. Acknowledged reality – Instead of empty reassurances, they were direct: “No one can guarantee your job will look the same in two years. But understanding this technology will make you valuable here—or anywhere.” This honesty shifted something. Not overnight, but gradually. Employees began re-engaging when they realized they weren’t being sold a fantasy, but offered a path forward. The lesson is clear: In AI adoption and transformation, the human element matters most. Technological change triggers deep fears about identity and security. Pretending those fears don’t exist only drives them underground where they grow stronger. Leaders must: - Be honest about the changes. - Be honest about how people can adapt. - Be honest about the path forward. Have you seen resistance to change in your organization? How was it handled?