Creating Effective Virtual Meetings

Stop wasting meetings! Too many meetings leave people unheard, disengaged, or overwhelmed. The best teams know that inclusion isn’t accidental—it’s designed. 🔹 Here are 6 simple but powerful practices to transform your meetings: 💡 Silent Brainstorm Before discussion begins, have participants write down their ideas privately (on sticky notes, a shared document, or an online board). This prevents groupthink, ensures introverted team members have space to contribute, and brings out more original ideas. 💡 Perspective Swap Assign participants a different stakeholder’s viewpoint (e.g., a customer, a frontline employee, or an opposing team). Challenge them to argue from that perspective, helping teams step outside their biases and build empathy-driven solutions. 💡 Pause and Reflect Instead of jumping into responses, introduce intentional pauses in the discussion. Give people 30-60 seconds of silence before answering a question or making a decision. This allows for deeper thinking, more thoughtful contributions, and space for those who need time to process. 💡 Step Up/Step Back Before starting, set an expectation: those who usually talk a lot should "step back," and quieter voices should "step up." You can track participation or invite people directly, helping create a more balanced conversation. 💡 What’s Missing? At the end of the discussion, ask: "Whose perspective have we not considered?" This simple question challenges blind spots, uncovers overlooked insights, and reinforces the importance of diverse viewpoints in decision-making. 💡 Constructive Dissent Voting Instead of just asking for agreement, give participants colored cards or digital indicators to show their stance: 🟢 Green – I fully agree 🟡 Yellow – I have concerns/questions 🔴 Red – I disagree Focus discussion on yellow and red responses, ensuring that dissenting voices are explored rather than silenced. This builds a culture where challenging ideas is seen as valuable, not risky. Which one would you like to try in your next meeting?  Let me know in the comments! 🔔 Follow me to learn more about building inclusive, high-performing teams. __________________________ 🌟 Hi there! I’m Susanna, an accredited Fearless Organization Scan Practitioner with 10+ years of experience in workplace inclusion. I help companies build inclusive cultures where diverse, high-performing teams thrive with psychological safety. Let’s unlock your team’s full potential together!

🌐 "How can we lead inclusive team meetings when our team is so widely distributed across timezones?" That's a question our #Inclusion Strategy team at Netflix has been reflecting on quite a bit lately – and that's surely not an issue we face alone. Here are some ideas that popped up as we put our geographically distance heads together to ensure that everyone has an equal opportunity to participate in discussions that are relevant to all: 1️⃣ Establish a Meeting Time Rotation: to ensure fair participation, create a rotating schedule for your meetings. This means alternating meeting times to accommodate different time zones, so that each team member has an opportunity to attend during their regular working hours on a rotating basis. 2️⃣ Consider Core Overlapping Hours: identify the core overlapping hours when the majority of team members are available. Aim to schedule important meetings during these hours to maximize attendance. This may require some flexibility from all team members, but it fosters a sense of shared responsibility for ensuring everyone's voice can be heard. 3️⃣ Prioritise Meeting Relevance: ensure that meetings are called only when it's essential for all team members to be present. Avoid scheduling meetings for routine updates that can be shared asynchronously, giving team members more flexibility to manage their schedules. 4️⃣ Create Pre-Meeting Materials: provide agendas, and key discussion points well in advance, so team members who cannot attend live sessions can still contribute their input asynchronously. This way, everyone can stay informed and engaged in the decision-making process. 5️⃣ Encourage Rotating Facilitation: consider rotating meeting facilitators to accommodate different time zones. This not only distributes the responsibility but also allows team members from various geographies to lead discussions and bring diverse perspectives to the forefront. 6️⃣ Use Inclusive Meeting Technologies: leverage virtual meeting tools with features like real-time chat and polling to foster engagement from all participants, regardless of their location. Consider having all meetings recorded by default (unless there's a compelling reason not to), streamlining access to the team immediately after each recording is ready. 7️⃣ Promote Open Feedback Channels: establish channels for team members to asynchronously provide feedback on meeting times and themes, and communication methods. 8️⃣ Acknowledge and Respect Personal & Cultural Differences: be mindful of cultural practices and observances that may impact team members' availability or participation. Strive to do the same about individuals' needs, too (like dropping kids at school). These strategies can help create an inclusive and equitable approach to meetings, enhancing the chances of all team members feeling valued and empowered to contribute. How else can you foster that? 🤔

An Insight into Managing Meeting-Intensive Days Recently, I had an enlightening 1:1 with one of our young designers. They asked, "After a day filled with back-to-back meetings, I'm exhausted. How do you handle this, given most of your days are meeting-heavy?" This scenario is common for many of us managing large teams and products. Here are some strategies I've developed to thrive when meetings dominate your schedule: 1. Mindset Shift: Recognize that meetings are work too, especially in large organizations. As a young designer, I viewed meetings as productivity thieves. Now I understand they're integral to the work process. 2. Calendar Mastery: I structure my day via my calendar, scheduling focus times, breaks, and meetings. I batch tasks and allocate them to ensure time-sensitive work gets done. 3. Pomodoro Technique: I aim for 24 pomodoros daily, equating to 12 hours of intense work. This includes writing, thinking, conversations, tasks, and team interactions. On lower-energy days, I listen to my body and adjust accordingly. 4. Micro-Breaks: Between meetings, I take 3-minute rejuvenation breaks. My toolkit includes: - Breathwork (sukha kriya, nadhi shuddi, 4-2-5-2 breathing with mudras) - Quick exercises (e.g., a set of squats) - Mindfulness practices (breath awareness meditation) - Short walks (using a walk pad or stepping outside) 5. Deep Listening: During meetings, I practice full engagement without multitasking. If a meeting doesn't align with my priorities, I respectfully decline or leave, communicating my reasons authentically. 6. Efficient Follow-up: I rarely revisit recordings, treating them as equivalent to attending meetings. When necessary, I schedule dedicated time for this. 7. Comprehensive Note-taking: I document discussions systematically, which helps track learning and identify recurring themes for myself and others. 8. Operational Rigor: I maintain high standards in self-management and task execution. This operational excellence keeps work flowing smoothly and maintains quality. These practices have transformed how I navigate meeting-intensive days, balancing productivity with well-being. What strategies do you employ to manage your energy during meeting-heavy periods? I'd love to hear your insights! #workdesign

For over 20 years, I’ve coached Fortune 500 CEOs. Along the way, I’ve sat in thousands of meetings, boardrooms, off-sites, and virtual calls that should have been emails. Here’s what I’ve learned: most meetings fail before they even start. Not because people aren’t smart or the agenda is wrong. Because the collaboration happens in the wrong place. Here are four shifts that will transform how your team meets. 1. Move the debate before the meeting. The best teams don’t show up to learn and debate for the first time. They show up having already been briefed and weighed in asynchronously, in shared documents, with real thinking on the table. The meeting becomes a decision room. 2. Shrink the room. Not everyone needs to be there. If someone’s contribution is already captured in the pre-work, free them. Smaller rooms move faster. They also talk more honestly. 3. Assign dissent. Consensus is comfortable, but it’s also dangerous. The highest-performing teams I’ve coached assign the team to provide challenges. Not to be difficult, but to make the final decision stronger. 4. End with commitments, not summaries. Most meetings end with a recap of what was said. That’s useless. End with who owns what and by when. Clarity beats closure. If you do these four things, your meetings won’t just feel better. They’ll actually produce results.

Ever notice how some leaders seem to have a sixth sense for meeting dynamics while others plow through their agenda oblivious to glazed eyes, side conversations, or everyone needing several "bio breaks" over the course of an hour? Research tells us executives consider 67% of virtual meetings failures, and a staggering 92% of employees admit to multitasking during meetings. After facilitating hundreds of in-person, virtual, and hybrid sessions, I've developed my "6 E's Framework" to transform the abstract concept of "reading the room" into concrete skills anyone can master. (This is exactly what I teach leaders and teams who want to dramatically improve their meeting and presentation effectiveness.) Here's what to look for and what to do: 1. Eye Contact: Notice where people are looking (or not looking). Are they making eye contact with you or staring at their devices? Position yourself strategically, be inclusive with your gaze, and respectfully acknowledge what you observe: "I notice several people checking watches, so I'll pick up the pace." 2. Energy: Feel the vibe - is it friendly, tense, distracted? Conduct quick energy check-ins ("On a scale of 1-10, what's your energy right now?"), pivot to more engaging topics when needed, and don't hesitate to amplify your own energy through voice modulation and expressive gestures. 3. Expectations: Regularly check if you're delivering what people expected. Start with clear objectives, check in throughout ("Am I addressing what you hoped we'd cover?"), and make progress visible by acknowledging completed agenda items. 4. Extraneous Activities: What are people doing besides paying attention? Get curious about side conversations without defensiveness: "I see some of you discussing something - I'd love to address those thoughts." Break up presentations with interactive elements like polls or small group discussions. 5. Explicit Feedback: Listen when someone directly tells you "we're confused" or "this is exactly what we needed." Remember, one vocal participant often represents others' unspoken feelings. Thank people for honest feedback and actively solicit input from quieter participants. 6. Engagement: Monitor who's participating and how. Create varied opportunities for people to engage with you, the content, and each other. Proactively invite (but don't force) participation from those less likely to speak up. I've shared my complete framework in the article in the comments below. In my coaching and workshops with executives and teams worldwide, I've seen these skills transform even the most dysfunctional meeting cultures -- and I'd be thrilled to help your company's speakers and meeting leaders, too. What meeting dynamics challenge do you find most difficult to navigate? I'd love to hear your experiences in the comments! #presentationskills #virualmeetings #engagement

Ever wondered how tools like ChatGPT, Grok, Otter, and Fathom can actually help you scale as a recruiting leader? Let me share a story from one of the leaders I coached recently. She was feeling overwhelmed, juggling candidate outreach and team meetings. Enter ChatGPT. She started using it to draft personalized follow-ups, which saved her hours each week. The moment she handed off those mundane tasks to AI, she found herself able to really connect with her candidates and her team, and her strategic vision came to life. So, how do we use these tools effectively? Here’s a simple framework to get you started: 1. Identify repetitive tasks that drain your time. 2. Explore which tools best fit those tasks. 3. Set guidelines for tone and message personalization — make sure it’s true to you. 4. Test and refine the output, then let it do the heavy lifting. This framework works because it allows you to be strategic with your time while maintaining authenticity. When you offload the repetitive, you gain the freedom to invest your effort where it makes the most impact: building relationships and crafting your vision. Remember, recruiting isn’t just about filling positions. It’s about shaping futures and leading a mission-filled team. So lean into these tools, but always keep the human element front and center. You’ve got this.

🤐 "Dead Air" on Zoom? It’s Not Disengagement — It’s Cultural. 🌏 Your global team is brilliant, but meetings are met with silence. You ask for input, and… nothing. It’s not that they don’t care. It’s cultural. In many cultures, challenging a leader publicly can feel disrespectful. Speaking up might risk "losing face." So, instead of collaboration, you get cautious nods, and critical ideas die quietly. 💥 The cost? Missed feedback, hidden conflicts, derailed timelines, and talent feeling unseen and unheard. But it doesn’t have to be this way. 🚀 Here’s how to encourage real participation and build trust across cultures — starting today. 1️⃣ Invite opinions privately first. Many cultures value privacy and may hesitate to disagree publicly. Before the meeting, send out an agenda and ask for input by email or private chat. This gives team members time to reflect and feel safer sharing. 2️⃣ Create "round robin" sharing moments. During the call, explicitly invite each person to share, one by one. Use phrases like: "I’d love to hear a quick insight from everyone, no wrong answers." This reduces the fear of interrupting or "stepping out of line." 3️⃣ Model vulnerability as a leader. Share your own uncertainties or challenges first. For example: "I’m not sure this is the best approach — I’d really value your perspective." When you show it’s safe to be open, your team will follow. 4️⃣ Acknowledge and validate contributions publicly. After someone shares, affirm them clearly. For example: "Thank you for that perspective — it really helps us see this from a new angle." This builds psychological safety and encourages future participation. 5️⃣ Use cultural "mirroring" techniques. Mirror verbal and non-verbal cues appropriate to different cultures (e.g., nodding, using supportive phrases). Show respect for varying communication styles instead of forcing a "one-size-fits-all" dynamic. ✨Imagine meetings where every voice is heard and your team’s full potential is unlocked. Ready to stop the silence and turn diversity into your superpower? #CulturalCompetence #GlobalLeadership #InclusiveTeams #PsychologicalSafety #CrossCulturalCommunication 

Meetings aren’t for updates - they’re where your culture is being built… or broken. Meetings are key moments where distributed team members experience culture together. That makes every meeting a high-stakes opportunity. Yet most teams stay in default mode - using meetings for project updates instead of connection, ideation, debate, and culture-building. 3 ways to reduce meetings and make the remaining ones count… 1. Co-create a Team Working Agreement. Before you can reinforce values, your team needs to define them. I’ve spent hundreds of hours helping teams do this - and have seen measurable gains in team effectiveness. Key components: - Shared team goals - Defining team member roles - Agreed-upon behaviors - Communication norms (sync vs. async) 2. Begin meetings with a connection moment. Relationships fuel trust and collaboration. Kick things off with a check-in like: “What gave you energy this week?” Or tailor it to the topic. In a recent meeting on decision-making norms, we asked: “Speed or certainty - which do you value more when making decisions, and why?” 3. Make team values part of the agenda. Create a ritual to recognize teammates for demonstrating team behaviors. Ask the question: “Where did we see our values or team agreements show up this week?” And check in on where could the team have done better. Culture doesn’t happen by accident - especially when your teams are spread across time zones, WFH setups, and multiple office sites. Your meetings can become a powerful tool to build culture with intention.

When we talk about inclusive cultures we often forget that the way we run meetings can make others feel excluded. Most of us have experienced this at some point. You walk into a meeting ready to contribute... and you’re asked to take the notes instead. You start to make a point... and you’re interrupted before you finish the sentence. No one means to upset you. But when taking up airtime becomes a power game, studies show certain voices are consistently sidelined. (Women are 33% more likely to be interrupted in a meeting according to McKinsey & Company) Research has shown that in group discussions, interruptions are overwhelmingly directed at women, not because of competence, but because of deeply ingrained norms around who is “meant” to speak, lead, and conclude conversations. Deborah Tannen, Professor of Linguistics at Georgetown University, says: “Men tend to speak to determine status. Women tend to speak to build connection.” When meetings reward only one style, we quietly lose insight, creativity, and trust. Over time, some of us may disengage... not because we have nothing to say, but because the room hasn’t made space to hear us. So what can help? A few small design choices can change the entire dynamic of a meeting: 1 - Read the room before you speak. Pause and ask yourself: Am I interrupting for clarity, or just to get airtime? A thought that can wait often lands better when it’s invited. 2 - Remove unnecessary hierarchy. The person at the “head” of the table often sets who feels allowed to speak. Different seating, shared facilitation, or even a change of environment can flatten this without a single rule being announced. 3 - Offer more than one way to contribute. Not everyone processes out loud. Shared docs, chat threads, or follow‑up notes give people space to contribute on their own terms and often surface the most thoughtful ideas. 4 - Always have a host. A clear host is not about control, it’s about care for participants. They hold the agenda, protect the flow, and gently intervene when interruptions happen. This matters even more online. In virtual meetings, one simple tactic helps: wait three seconds after someone stops speaking before you jump in. It feels awkward at first, but that pause often invites in the person who was about to speak and decided not to. A slightly uncomfortable silence is far more productive than a room where only the fastest voices win. Inclusive meetings aren’t about being “nice”. They’re about designing conversations where the best thinking has space to emerge. Tell me, what’s the smallest change you’ve seen make the biggest difference in meetings?

You don't need more time. You need fewer meetings. How to reclaim your calendar: We have fallen into bad habits - Weeks that vanish in virtual rooms - The auto-pilot "accept" to every invite - Wasting hours on email-worthy updates A harsh truth: You have the time. You just need to manage it. Start here: 1. Change the Cadence ↳ Question the default 30-minute block ↳ Challenge weekly meeting rhythms 2. Capture the Cost ↳ Calculate total hours × participants ↳ Make the data impossible to ignore 3. Clean the Slate ↳ Question large recurring sessions ↳ Reset the reasons for why we meet 4. Send a Delegate ↳ Trust your team to represent you ↳ Welcome fresh perspectives 5. Shift to Async ↳ Default to writing, not meeting ↳ Ask: "Could this be an email?" 6. Suggest Async Solutions ↳ Invite decision-makers only ↳ Share transcripts with others 7. Meet Half as Often, Twice as Well ↳ Protect your 1:1s ↳ Guard against decision fatigue Remember: Everyone craves more time. Few have the courage to reclaim it. ♻️ Share to help someone 🔔 Follow Marsden Kline for more