It began with setting up one address which went fine. The next address had two issues, possibly three. (1) Address was difficult to pin down accurately due to third party databases so I reported this... See more
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Company details
- #11 of 39 best companies in Price comparison site
About Uswitch
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Contact info
Uswitch, The Cooperage, 5 Copper Row, SE1 2LH, London, United Kingdom
- customerservices@Uswitch.com
- www.uswitch.com
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A very straight forward process and…
A very straight forward process and making a substantial saving is always very acceptable
Easy to make the switch over to another…
Easy to make the switch over to another company
Good comparison between existing and new supplier
Great website and clear pricing of energy companies for comparison
Great comparison site
this was really easy and fast to make…
this was really easy and fast to make sure my utility bills don't get out of hand as I haven't fixed them, thank you
Clear info
Clear info. Comparison details easy to understand. Switchover process was simple
The break down of the charges
The break down of the charges, both current and new rates from July made it easy for me to compare my energy rates.
fairly easy
Seems good so far
Seems good so far. I've just started my switch over to a new fixed tariff before the rates increase in July. I've used Uswitch and the process has gone very smoothly. Hopefully it will continue in the same vein.
It was so easy to change providers
It was so easy to change providers, I really thought it was going to be a lot harder ***
Updating my review from one to 5 stars.
A few days ago I gave uswitch a one star review for failed switch over due to due to EDF having wrong information. Whilst I have not been able to switch, I am impressed with the promptness with which USWITCH investigated the cause and replied promptly to my follow up information. Well done, Team Uswitch
Your advisor Kess was very helpful and…
Your advisor Kess was very helpful and professional in assisting with my energy switch. I think you guys do a great job for lay people like myself. Many thanks,Jimmy Carrol.
Good view of competative prices and…
Good view of competative prices and easy to complete.
Easy to use even for us pensioners
Very quick to interpreted the facts and…
Very quick to interpreted the facts and give a quote
Took about 7 minutes from logging on to…
Took about 7 minutes from logging on to completing switch and saved myself over £200 per year
straightforward and highly automated
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