ION Rocket™

IR100
Series

INSTRUCTIONS

[Link]

1-800-798-7398
THANK YOU
for purchasing the Shark® ION Rocket™ CONTENTS

Important Safety Instructions������������������������������������������������������������������������������� 3

Getting To Know Your Shark® ION Rocket™ ������������������������������������������������������� 6

REGISTER YOUR PURCHASE Using Your ION Power Pack Battery ������������������������������������������������������������������� 7
Installing Your ION Power Pack Battery ������������������������������������������������������������������� 7
[Link]
Charging Your ION Power Pack Battery������������������������������������������������������������������� 7
1-800-798-7398 Using the ION Power Pack Battery Charger������������������������������������������������������������� 7
Using the ION Power Pack Battery Charging Dock����������������������������������������������� 7
Scan QR code using mobile device
LED Battery Power Meter��������������������������������������������������������������������������������������������� 7
Recycling Your ION Power Pack Battery������������������������������������������������������������������� 7

Assembling Your Vacuum ������������������������������������������������������������������������������������� 8

TIP: You can find the RECORD THIS INFORMATION
model and serial numbers Model Number: �������������������������������������� Using the Floor Nozzle ����������������������������������������������������������������������������������������� 9
on the QR code label which
is located on the bottom of Serial Number: �������������������������������������� Using Smart Response™ Technology����������������������������������������������������������������� 10
the dust cup. Date of Purchase (Keep receipt): ����������������������� Choosing a Surface Setting��������������������������������������������������������������������������������������� 10
Store of Purchase: ����������������������������������� Choosing a Suction Setting��������������������������������������������������������������������������������������� 10

Using Your Vacuum in Above-Floor Mode �������������������������������������������������������� 11

Accessories��������������������������������������������������������������������������������������������������������������13

Maintaining Your Vacuum ������������������������������������������������������������������������������������15

TECHNICAL SPECIFICATIONS Emptying the Dust Cup������������������������������������������������������������������������������������������������15
Voltage: 25.2V Cleaning the Filters������������������������������������������������������������������������������������������������������� 16
Watts: 300W Maintaining the Brushroll ��������������������������������������������������������������������������������������������17
Amps: 11.9A Checking for Blockages������������������������������������������������������������������������������������������������18

Troubleshooting Guide������������������������������������������������������������������������������������������19

Warranty������������������������������������������������������������������������������������������������������������������21

Battery Warranty��������������������������������������������������������������������������������������������������� 22
PLEASE READ CAREFULLY AND KEEP
FOR FUTURE REFERENCE.

This instruction manual is designed to help

you get a complete understanding of your new
Shark ION Rocket.

If you have any questions, please call the

Customer Service line at 1-800-798-7398.

1 1-800-798-7398 s h a r kc l e a n . c o m 2
IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS
FOR HOUSEHOLD USE ONLY PLEASE READ CAREFULLY BEFORE USE

WARNING
To reduce the risk of injury, fire, electric shock, and property damage
resulting from improper use of the appliance, carefully observe the following
instructions. This unit contains electrical connections and moving parts that
potentially present risk to the user.

THE FLOOR NOZZLE, WAND, AND 9 Use ION Power Pack Charging Dock on 19 Keep floor nozzle away from hair, face, 29 DO NOT vacuum up smoking or burning
HANDHELD VACUUM CONTAIN flat and stable surfaces only. fingers, uncovered feet, or loose clothing. objects such as hot coals, cigarette butts,
ELECTRICAL CONNECTIONS: or matches.
10 DO NOT incinerate appliance, even if it is 20 Only use manufacturer’s recommended
• These are NOT serviceable parts.
severely damaged, as power pack may attachments. 30 DO NOT vacuum up flammable or
• DO NOT use to vacuum any liquids.
explode in a fire. combustible materials (e.g., lighter fluid,
• DO NOT immerse in water when cleaning. 21 DO NOT charge power pack at temperatures
GENERAL USE below 50°F (10°C) or above 104°F (40°C). gasoline, or kerosene) or use vacuum in
• If handheld vacuum/wand is damaged,
areas where they may be present.
discontinue use. 11 Use only as described in this manual. 22 Store the appliance indoors. DO NOT use
or store it below 37.4°F (3°C). Ensure the 31 
DO NOT vacuum up toxic solutions (e.g.,
12 Keep your work area well lit. chlorine bleach, ammonia, or drain cleaner).
appliance is at room temperature before
1 To avoid fire, explosion, or injury, inspect 13 Keep the vacuum cleaner moving over operating. 32 DO NOT use in an enclosed space
ION Power Pack and chargers for any the carpet surface at all times to avoid
DUST CUP/FILTERS/ACCESSORIES where vapors are present from paint,
damage before use. DO NOT use vacuum damaging the carpet fibers.
cleaner with a damaged power pack or paint thinner, moth-proofing substances,
Before turning on the vacuum: flammable dust, or other explosive or toxic
charger. 14 DO NOT place vacuum cleaner on
unstable surfaces such as chairs or tables. 23 Make sure that all filters are thoroughly dry materials.
2 DO NOT use outdoors or on wet surfaces. after routine cleaning.
15 
DO NOT put any objects into openings. 33 DO NOT vacuum up any liquids.
Use only on dry surfaces.
DO NOT use with any opening blocked; 24 Make sure brushroll, dust cup door, 34 DO NOT immerse vacuum cleaner in water
3 If vacuum cleaner is not working as it keep free of dust, lint, hair, and anything and all filters are in place after routine
should, or has been dropped, damaged, or other liquids.
that may reduce airflow. maintenance.
left outdoors, or immersed in water, 35 Use extra care when cleaning on stairs.
return it to SharkNinja Operating LLC for 16 
DO NOT allow young children to operate 25 Make sure accessories are free of
the appliance or use as a toy. Close blockages and keep openings away from CONTINUED ON PAGE 5
examination, repair, or adjustment.
supervision is necessary when any face and body.
4 DO NOT handle charger or vacuum appliance is used near children.
cleaner with wet hands. 26 Use only Shark® brand filters and
17 DO NOT use without dust cup door and all accessories. Using other brands will void
5 DO NOT leave vacuum cleaner filters in place. warranty.
unattended.
18 
DO NOT use if airflow is restricted; if the air GENERAL CLEANING
6 Keep power pack away from heated paths or the floor nozzle become blocked,
surfaces. 27 DO NOT vacuum up hard or sharp objects
turn off the vacuum cleaner and remove such as glass, nails, screws, or coins that
7 Always turn off this appliance before battery. Clear all obstructions before could damage the vacuum cleaner.
connecting or disconnecting floor nozzle. returning battery to vacuum and powering
on again. 28 DO NOT vacuum up drywall dust,
8 Use only Shark® chargers and batteries. fireplace ash, or embers. DO NOT use
Other types of batteries may burst, causing as an attachment to power tools for dust
injury and damage. collection.

3 1-800-798-7398 s h a r kc l e a n . c o m 4
IMPORTANT SAFETY INSTRUCTIONS GETTING TO KNOW YOUR SHARK®
FOR HOUSEHOLD USE ONLY ION ROCKET™

WARNING WELCOME! A B

To reduce the risk of injury, fire, electric shock, and property damage Congratulations on
resulting from improper use of the appliance, carefully observe the following
instructions. This unit contains electrical connections and moving parts that your purchase. Use this
C
potentially present risk to the user. instruction manual to D
learn about your new
vacuum’s great features. E
ION POWER PACK BATTERY 41 Under abusive conditions, liquid may be
ejected from the power pack. Avoid contact
From assembly to use
36 The ION Power Pack Battery is the power to maintenance, you will F
with liquid, as it may cause irritation or
source for the appliance. When the ION Wand

find it all in here.

Release

burns. If contact occurs, flush with water. If

Power Pack Battery is connected to the
liquid contacts eyes, seek medical help.
appliance, DO NOT carry the appliance
with your finger on the power button. DO 42 DO NOT expose power pack or appliance
NOT charge appliance with the power on. to fire or temperature above 266°F (130°C) NOTE: Your ION Power
as it may cause explosion. Pack Battery does not
37 Disconnect the ION Power Pack Battery
from the appliance before making any 43 Follow all charging instructions and DO come fully charged.
G
adjustments or troubleshooting. NOT charge the power pack or appliance Prior to first use, charge
outside of the temperature range specified completely. During first
38 Use only Shark® chargers use, discharge fully to
in the instructions (see #21). Charging
YLS0243A-T288080/YLS0483A-T2880802 condition your ION Power
improperly or at temperatures outside of
to charge. Use of incorrect charger may Pack Battery. Failure to
the specified range may damage the ION
create a risk of fire when used with ION do so may cause LED
Power Pack Battery and increase the risk
Power Pack Battery. indications to work
of fire. H
39 Use appliance only with specifically incorrectly. Always store
44 Appliance should only be serviced by a ION Power Pack Battery
designated ION Power Pack Batteries. Use
qualified repair person using only identical with a partial charge.
of any other battery packs may create a
replacement parts. To ensure safety,
risk of injury and fire. I
DO NOT modify or attempt to repair the
40 When ION Power Pack Battery is not in appliance or the power pack yourself,
use, keep it away from all metal objects, except as indicated in the instructions for
such as paper clips, coins, keys, nails, use and care.
or screws. Shorting the battery terminals
45 ION Power Pack Battery should not be
together increases the risk of fire or burns.
stored at temperatures below 37.4°F (3°C)
or above 104°F (40°C) to maintain long-
term battery life.
46 ION Power Pack Battery should not be A Power Switch F Wand Release
exposed to or submerged in any water, salt B Battery Release G Wand
water, or other liquids.
C Handheld Vacuum H Lower Wand Release
Pedal
D ION Power Pack Battery
I Floor Nozzle
E Dust Cup Release
SAVE THESE INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE
5 1-800-798-7398 s h a r kc l e a n . c o m 6
USING YOUR ION POWER PACK BATTERY ASSEMBLING YOUR VACUUM

INSTALLING YOUR ION POWER PACK BATTERY

Slide the ION Power Pack Battery into the slot on the back of
TAKE CHARGE OF the handheld vacuum.
STEP 1 STEP 2
YOUR RUNTIME: To remove, pinch the release tab and slide the ION Power Pack
Upgrade to the 2X ION Battery out of the handheld vacuum.
Power Pack System CHARGING YOUR ION POWER PACK BATTERY
(additional battery Using the ION Power Pack Battery Charger
and charging dock), Connect the ION Power Pack Battery Charger to the port on
purchase additional the side of the ION Power Pack Battery, then plug the charger
batteries, and discover into a wall outlet. The ION Power Pack Battery can be charged
more charging options whether it is inside or outside the handheld vacuum.
by visiting sharkclean.
com/batteries Using an ION
Power Pack Battery
Charging Dock*
Connect ION Power
RECYCLING YOUR ION

IO
N
Pack Battery Charger

P
O
CLICK

W
E
R
P
A
C
K
POWER PACK BATTERY to the Charging Dock.
When your ION Power Pack Place power pack onto
Battery needs to be replaced, dock, then connect
dispose of it or recycle it charger to wall outlet.
in accordance with local *Not included in all models 1 2
ordinances or regulations. In
some areas, it is illegal to place LED BATTERY POWER METER
spent lithium-ion batteries in In Use CLICK
the trash or in a municipal solid As the ION Power Pack discharges, its 3 LED lights will
waste stream. Return spent
gradually turn off in sequential order. When less than 5% of
power packs to an authorized
recycling center or to retailer charge remains, the bottom LED light will flash, indicating a
for recycling. Contact your charge is needed.
local recycling center for
information on where to drop
off the spent power pack. Full Mid Low Nearly No
Charge Charge Charge Empty Charge
NOTE: ION Power Pack
takes approximately 3.5 hours 1 Insert the wand into the floor nozzle, 2 Insert the handheld vacuum into the top
for full charge. pressing it in until it clicks securely into of the wand, pressing it in until it clicks
Charging
place. securely into place.
As the ION Power Pack Battery charges, the lights will first blink
and then illuminate steadily, in sequential order. All 3 lights will
glow steadily upon receiving a full charge, and then turn off after
a short period. This preserves long-term battery life and allows
the battery to remain connected to the charger even after
reaching full charge.

Low Mid Nearly Full

Charge Charge Full Charge

7 1-800-798-7398 s h a r kc l e a n . c o m 8
USING THE USING SMART RESPONSE™
FLOOR NOZZLE TECHNOLOGY

WARNING: This
vacuum does not
stand up on its own.
Using the unit when
it lacks stability may
result in personal
injury.
NOTE: Before vacuuming
your delicate area rugs
or carpet, refer to the
rug manufacturer’s
recommended cleaning
instructions.

WHAT DOES THE

BRUSHROLL INDICATOR
LIGHT MEAN?
Solid Green
The brushroll is on and
working as it should.
Solid Red
There is a jam in the brushroll
area. Turn your vacuum off
and remove the blockage.
No Light
The brushroll is off because
1 To start vacuuming, press the Power button, then recline SMART RESPONSE TECHNOLOGY
the vacuum is off or the nozzle
the wand to start the brushroll.
is not correctly connected The Smart Response Technology lets you select the ideal power setting and brushroll speed for
to the wand or handheld each cleaning job.
vacuum.
CHOOSING A SURFACE SETTING CHOOSING A SUCTION SETTING
CARPET setting – For cleaning high pile EXTEND RUNTIME – For everyday
carpets. The brushroll spins faster to pick up cleaning.
debris below the surface of your carpets. MAX POWER – Maximum power for heavy-
FLOOR setting – For cleaning bare floors duty cleaning.
and area rugs. The brushroll spins slowly to NOTE: The MAX POWER setting drains the ION Power
gently clean hard floors and delicate rugs. Pack Batteries faster than extend runtime setting.
NOTE: For deep carpet cleaning per ASTM F608, use
Carpet and Max Power settings.

9 1-800-798-7398 s h a r kc l e a n . c o m 10
USING YOUR VACUUM
IN ABOVE-FLOOR MODE

TIP: To conveniently STEP 1 STEP 2 STEP 1 STEP 2

clean stairs, attach the
handheld vacuum directly
to the floor nozzle.

FOR LONG-REACH CLEANING: FOR SHORT-REACH CLEANING:

1 S
 tand the vacuum upright. 2 A
 ttach desired cleaning 1 P
 ress the Wand Release button on the 2 Attach desired cleaning accessory to the
Step on the foot pedal accessory to the wand. top of the wand to disconnect it from the handheld vacuum.
and pull the wand up to handheld vacuum.
disconnect it from the floor
nozzle.

11 1-800-798-7398 s h a r kc l e a n . c o m 12
ACCESSORIES

There are a variety of A Pet Multi-Tool B 8” Crevice Tool A

accessories that are compatible Two tools for cleaning B
Clean tight spaces, reach
with this vacuum series. tough pet messes: first, baseboards and ceilings
a stiff bristle brush for with this slim crevice tool.
The Quick Start Guide shows cleaning stuck-on debris.
the select accessories that are Then remove the bristles to
included with your model. reveal an upholstery tool for
removing stubborn pet hair
To purchase additional and lint from furniture.
accessories, visit
[Link]
D
C Anti-Allergen Dust D ION Power Pack C
Brush Battery Charging
Specially designed for Docks
removing fine dust and Portable units for stand-
allergen particles from the alone charging of 1-2
most delicate surfaces. batteries wherever an outlet
is nearby.

E ION Power Pack F Deep-Cleaning

Battery Charger Motorized Pet Tool
Can be plugged directly Motorized compact E F
into the ION Power Pack brush powerful enough to
Battery, or used as a power remove deeply embedded
source for the ION Power allergens, dirt and hair
Pack Battery Charging from multiple surfaces.
Dock. Stores onboard for your
convenience.

G MultiFLEX™ Under H Onboard Tool Storage

Appliance Wand Clip
Pivoting wand that extends Use this attachment to
to clean under appliances store accessories on board
and on top of furniture. your vacuum. G H

13 1-800-798-7398 s h a r kc l e a n . c o m 14
MAINTAINING YOUR VACUUM

WARNING: To reduce
the risk of shock and FILTER COVER LID
unintended operation,
turn off power and
remove the ION Power
Pack before servicing.

WARNING: Hand wash

FOAM FILTER FILTER FRAME
filters only with water
to prevent damage from
cleaning chemicals.
Allow ALL filters to air-
dry completely before
replacing them in the
vacuum to prevent
liquid from being drawn
into electric parts.

IMPORTANT: Clean the

dust screen inside the dust
cup as required. FELT FILTER

NOTE: Empty dust cup when

debris reaches the MAX fill
line.

RECOMMENDED
FILTER CLEANING
SCHEDULE:
EMPTYING THE DUST CUP CLEANING THE FILTERS
Pre-Motor Filter Kit
1 To empty dust cup, first remove the handheld vacuum from 1 To clean the foam filter, remove the filter cover lid on the top of the handheld vacuum and
(Foam & Felt)
the wand by pressing the Wand Release button and pulling slide off the foam filter. Rinse foam filter with water. Tap loose dirt off filter between washes
Clean once a month.
up on the handheld vacuum. Position dust cup over a trash as needed. Once completely dry, reinsert the felt filter and close the filter cover lid.
bin, then open the bottom of the dust cup by pressing the 2 To clean the felt filter, remove the cover on the bottom of the handheld vacuum by pressing
Dust Cup Release button on the side. the release button. Remove felt filter. Rinse with water. Once foam filter is completely dry,
return it to the filter frame, then replace the filter frame and the filter cover.

15 1-800-798-7398 s h a r kc l e a n . c o m 16
MAINTAINING YOUR VACUUM - CONT.

WARNING: To reduce
the risk of shock and
unintended operation,
turn off power and
remove the ION Power
Pack before servicing.

WARNING: When
cleaning brushroll, be
sure to not cut anything
other than hair, string,
fibers, or other debris.

NOTE: Heavy usage over

time may require minimal
upkeep in order to maintain
your vacuum’s appearance.

MAINTAINING THE BRUSHROLL CHECKING FOR BLOCKAGES:

1 Turn off vacuum and remove ION Power Pack. Handheld, Wand, and Floor Nozzle
2 Flip the floor nozzle over and remove any string, hair, or 1 Turn off vacuum and remove ION Power 3 Remove the floor nozzle from the wand
debris that may be wrapped around the brushroll by running Pack. and check the wand for blockages.
scissors along the brushroll. 2 Remove the wand from the handheld 4 Tilt neck of floor nozzle back to straighten
vacuum and check all intake openings to the airway to remove blockages.
the dust cup.

17 1-800-798-7398 s h a r kc l e a n . c o m 18
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn off
power and remove the ION Power Pack before servicing.

Vacuum is not picking up debris, no suction or light suction. LIGHT INDICATOR WHAT IT MEANS
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely
air-drying the filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll. Unit temperature is high.
• Check connection between handvac and wand for blockages; clear blockages if required. If the Turn off vacuum. While unit
issue persists, please contact Customer Service at 1-800-798-7398. FLOOR and CARPET LEDs is cooling, look for blockages
alternate illuminating and remove any that are found.
Vacuum lifts area rugs.
• Check that vacuum is in EXTEND RUNTIME mode. Take care when vacuuming area rugs or rugs Filters may also need to be
with delicately sewn edges. cleaned.
• Turn off the unit to disengage the brushroll and restart with the Power button.
Brushroll/Soft Roller does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll has stopped spinning.
Immediately turn off and remove ION Power Pack from handheld vacuum and remove blockage
before reconnecting and turning vacuum back on. If light turns green, the blockage has been
successfully cleared. If it remains red, please contact Customer Service at 1-800-798-7398.
• If headlights are not illuminated, there is a connection issue between the handheld vacuum, wand,
and nozzle. Try disconnecting and reattaching the pieces. If the headlights still do not illuminate, EXTEND RUNTIME and Blockage detected. Turn off
please contact Customer Service at 1-800-798-7398. MAX POWER LEDs are
unit and remove blockage.
flashing together
Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages, ION
Power Pack issues, and overheating. If vacuum turns off on its own, perform the following steps:
1. C
 heck LED lights on ION Power Pack to see if it needs to be recharged. If power pack does not
need charging, turn off vacuum and remove power pack.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check wand, accessories, and inlet openings and remove any blockages. For all other issues, please call Customer Service 1-800-798-7398.
4. A
 llow unit and ION Power Pack to cool for at least 45 minutes, until it returns to room
temperature.
5. Return power pack to vacuum and press Power button.
Note: If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398.
LED lights on ION Power Pack are flashing.
• If top 2 or bottom 2 LED lights are flashing (Fig. A, Fig. B), call Customer Service at
1-800-798-7398.
• Bottom LED light is flashing (Fig. C): ION Power Pack needs to be charged.
• Top and bottom LED lights are flashing (Fig. D): ION Power Pack temperature is not optimal, so
charging is temporarily paused. Leave power pack plugged in and charging will resume soon.

Fig. A Fig. B Fig. C Fig. D

19 1-800-798-7398 s h a r kc l e a n . c o m 20
 FIVE (5) YEAR TWO (2) YEAR LIMITED
LIMITED WARRANTY BATTERY WARRANTY

The 5-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja The 2-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is Operating LLC. Warranty coverage applies to the original owner and to the original battery only and is
not transferable. ION Power Pack is not covered by 5-year warranty (See battery warranty on next page). not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 5 years SharkNinja warrants that the ION Power Pack shall be free from defects in material and workmanship for a
from the date of purchase when it is used under normal household conditions and maintained according to the period of 2 years from the date of purchase when it is used under normal household conditions and maintained
requirements outlined in this instruction manual, subject to the following conditions and exclusions. according to the requirements outlined in this instruction manual, subject to the following conditions and
exclusions.
What is covered in my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, What is covered in my warranty?
will be repaired or replaced for up to 5 years from the original purchase date. 1. The original ION Power Pack, deemed defective, in SharkNinja’s sole discretion, will be replaced for up
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the to 2 years from the original purchase date.
receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If 2. In the rare event that a replacement battery is issued, the warranty coverage for the replacement
the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value. battery ends six months following the receipt date of the replacement battery or the remainder of the
existing warranty, whichever is greater.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options What is not covered in my warranty?
available to you, including the possibility of upgrading to our VIP Warranty Service Options for select Our Customer Service/Product Specialists are available to provide all the warranty service options
product categories. available to you.
1. Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc., which require 1. Normal wear and tear of ION Power Pack, which requires optimal temperature storage and operation
regular maintenance and/or replacement to ensure the proper functioning of your unit are not covered to ensure the proper functioning of your battery, is not covered by this warranty.
by this warranty. 2. Any battery that has been tampered with or used for commercial purposes.
2. Any unit that has been tampered with or used for commercial purposes. 3. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A 4. Consequential and incidental damages.
fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or 5. Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the
replacement unit. product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit. 6. Products purchased, used or operated outside of North America.
5. Consequential and incidental damages.
Problems with your battery
6. Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the
If your ION Power Pack fails to operate properly while in use under normal household conditions within
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
the warranty period, visit [Link] for product care/maintenance self-help. Our Customer Service
7. Products purchased, used or operated outside of North America.
and product specialists are also available at 1-800-798-7398 to assist with product support and warranty
Problems with your unit/How to get service service options.
If your appliance fails to operate properly while in use under normal household conditions within the
SharkNinja will cover the cost for the customer to send in the battery to us for replacement. A fee of $19.95
warranty period, visit [Link] for product care/maintenance self-help. Our Customer Service and
for return shipping costs will be charged at the time of return shipment of the replacement battery.
product specialists are also available at 1-800-798-7398 to assist with product support and warranty
service options. How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call
How to initiate a warranty claim
1-800-798-7398 to initiate a warranty claim.
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call
1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at For Customer Service hours, visit [Link]
that time. Replacement ION Power Packs are available for purchase at [Link]/batteries.
For Customer Service hours, visit [Link] This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Replacement parts are available for purchase at [Link]. For more information on which Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
parts are classified as wearable and non-wearable, please visit [Link]/warranty may not apply to you.
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.

21 1-800-798-7398 s h a r kc l e a n . c o m 22
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
[Link]
Illustrations may differ from actual product. We are constantly striving to improve
our products; therefore the specifications contained herein are subject to change
without notice.
SHARK is a registered trademark of SharkNinja Operating LLC.
ION ROCKET, MULTIFLEX, and SMART RESPONSE are trademarks of SharkNinja
Operating LLC.
For SharkNinja U.S. Patent information, visit [Link]/USPatents

© 2017 SharkNinja Operating LLC

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