Deskripsi Pekerjaan Customer Service Lee Cooper
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yudha.aditia76Deskripsi Pekerjaan Customer Service Lee Cooper
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yudha.aditia76Common questions
Didukung oleh AICoordinating with external parties, such as monitoring the Seller Center with IT Marketplace and Vendor Website, is crucial for ensuring system processes are smooth and error-free. This coordination helps in maintaining a seamless interface for customers, optimizing operations, and ensuring high customer satisfaction levels .
The role requires a minimum educational qualification of SMA/SMK or equivalent, with at least one year of experience in the customer service field. These requirements ensure that candidates have a foundational understanding and practical experience in handling customer service tasks effectively .
Customer Service personnel monitor marketplace activities by checking orders, managing reviews, and ensuring processes and system interactions function smoothly to avoid errors, thereby maintaining high service standards and customer satisfaction .
The Customer Service role integrates with internal teams by coordinating with the warehouse on inventory management, collaborating with sales and promotion on promotional programs, working with IT Support for display of goods on the website and marketplace, and engaging with the MD A-Z HQ for sale programs, inventory refills, and returns .
The Customer Service position empowers employees by granting authority to issue commands to the team for approving product distribution processes based on sales analysis and records to boost productivity and sales maximization .
Expected competencies include intellectual abilities like problem-solving, marketplace norm compliance, and spiritual service skills, as well as interpersonal skills such as communication, negotiation, and integrity .
The critical skills required for this position include problem-solving skills, proficiency in Microsoft Office, effective communication, the ability to work under pressure, adaptability, multitasking, sales enthusiasm, and negotiation skills .
The internal reporting structure involves generating reports on shipping errors and conveying them to a higher authority within the organization. This process ensures accountability, transparency, and the implementation of corrective actions to prevent future errors .
Performance measurement criteria include the speed and quality of customer chat responses, timely follow-up on pending and cancelled orders, same-day processing of refunds and returns, accuracy in broadcast messaging, and thorough monitoring of marketplace reviews .
Responsibilities include responding to customer chats promptly, following up on pending orders and cancelled transactions, processing refunds and returns on the same day, monitoring orders and returns, broadcasting messages to customers, and replying to marketplace reviews .