PERENCANAAN PRAKTIK

JOBSHEET
SERVICE

NAMA : ………………………………..
KELAS : ………………………………..
NO. : ……………………………….

SMK PARIWISATA TRIATMA JAYA SINGARAJA

TAHUN AJARAN 2023/2024

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A. TUJUAN PEMBELAJARAN
Melalui kegiatan praktik langsung, peserta didik mampu:
1. Membuat lipatan napkin, 10 jenis lipatan
2. Melakukan elaborate table set up
3. Melakukan pelayanan American service di restaurant
4. Membuat minuman dingin (Moctail)

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 PROSEDUR ELABORATE SETUP TABLE
1. Memastikan alat, meja dan kursi sudah tersedia. Semua alat sudah diletakkan di
side board
2. Membuka semua kursi. Kursi di pindahkan dengan posisi searah jarum jam untuk
memudahkan waiter/ess dalam bekerja.
3. Bekerjalah dari satu arah dengan posisi yang nyaman
4. Memasang moulton dengan rapi
5. Memasang table cloth di atas moulton. Pastikan sisi kanan dan kiri atau depan dan
belakang table cloth sudah sama rata dan rapi
6. Memasang top cloth atau side cloth di atas table cloth seindah dan menarik
mungkin
7. Memasang lipatan napkin di semua sisi meja dengan posisi yang sama. Masing –
masing meja memiliki lipatan napkin yang sama.
8. Memasukkan kursi ke dalam meja agar memudahkan kita dalam memasak alat dari
belakang kursi
9. Memasang table accessories. Pasanglah terlebih dahulu vase flawer di bagian
tengah meja. Kemudian diikuti dengan memasang table number di depan vase
flower dengan posisi nomor menghadap kea rah pintu masuk restaurant. Stand
menu card berada berlawanan dengan table number. Sedangkan posisi tooth pick
holder dan salt and paper shaker berada di samping vase flower dengan posisi
seimbang. (jika salt and paper berada di kiri maka tooth pick berada di kanan)
10. Memasang cutleries. Cutleries dipasang mulai dari dinner knife dan dinner fork.
a. Dinner knife di pasang di sebelah kanan napkin sedangkan dinner fork dipasang
di sebelah kiri napking. Jarak antara dinner knife dan dinner fork adalah 25 – 30
cm sesuai dengan jarak dinner plate.
b. Pasang soup spoon disebelah kanan dinner knife. Jarak soup spoon dengan
dinner knife adalah 1 cm.
c. Pasang dissert knife di sebelah kanan soup spoon dengan jarak 1 cm
d. Pasang dissert fork di sebelah kiri dinner fork dengan jarak 1 cm
11. Memasang B&B plate and knife. B&B dipasang di sebelah pojok kiri tamu dengan
jarak 1 – 2 cm disebelah kiri dissert fork.

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12. Memasang glassware. Water goblet di pasang di bagian kanan tamu di atas dinner
knife dengan jarak 2 cm
13. Menarik kembali kursi dengan rapi sebatas table cloth.

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 SEQUENCE OF SERVICE DAN PERCAKAPANNYA ELABORATE

A. GREATING GUEST AND ESCORTING GUEST (TANPA RESERVASI)

Waiter/ waitress : Good morning ladies or gentlemen (sebutkan
salah satu sesuai jenis kelamin tamu)
Welcome to TRIATMA JAYA restaurant.
Guest : Good Morning
Waiter/ waitress : How many person of you?
Guest : 1 person
Waiter/ waitress : Did you have any reservation before?
Guest : No/yes I have
Waiter/ waitress : Well Miss or mister, we have table number…
(Sebutkan nomor meja kerja kalian)
Do you like it?
Guest : Yes I like it
Waiter/ waitress : Follow me please
Guest : Thank you

A. GREATING GUEST AND ESCORTING GUEST (DENGAN RESERVASI)

Waiter/ waitress : Good morning ladies or gentlemen (sebutkan
salah satu sesuai jenis kelamin tamu)
Welcome to TRIATMA JAYA restaurant.
Guest : Good Morning
Waiter/ waitress : How many person of you?
Guest : 1 person
Waiter/ waitress : Did you have any reservation before?
Guest : Yes I have
Waiter/ waitress : Well Ladies or gentleman, May I Know Your
Name?
Guest : Yes, My Name is ……. (Isi Nama Tamu)
Waiter/ waitress : Well Mr. / Miss ….. (sesuaikan nama tamu) I will
check your name in the log book. Please wait a
minute.
Guest : Yes.
Waiter/ waitress : Well Mr. / Miss ….. Your table reservation in
nomor …. (sebutkan nomor meja), Follow Me
please
Guest : Thank You.

B. SIITING GUEST TO THE CHAIR

Waiter/ waitress : Have as sit please
Guest : Tankh you

C. UNFOLDING NAPKIN
Waiter/ waitress : Excuse me, may I unfolding the napkin?
Guest : Yes please, thanks
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Waiter/waitress : Excuse me (sambil meletakkan napkin di paha
tamu)

D. POURING WATER
Waiter/ waitress : Excuse me, may pouring the water?
Guest : Yes please, thanks

E. SERVING WELCOME DRING (JIKA ADA)

Waiter/ waitress : Excuse me, This is your welcome drink, Enjoy
please
Guest : Yes please, thanks

F. SERVING BREAD AND BUTTER

Waiter/ waitress : Excuse me, This is your bread and butter, Enjoy
please
Guest : Yes please, thanks

G. INTRODUCING SELF DAN ASKING GUEST NAME

Waiter/ waitress : Well good morning ladies or gentlemen, First of

all. I would like to introduce my self. My name is
…. (sebutkan nama), and it pleasure if you callme
… (sebutkan nama panggilan)
Guest : Good morning
Waiter/ waitress : I am your waiter/ess to day. And it’s pleasure to
serve you. My I know your name Miss/ mister?
Guest : My Name is …. (sebutkan nama tamu)
Waiter/ waitress : Thank you Miss …. / Mrs. ……

H. INTRODUCING MENU
Waiter/ waitress : Our menu today are: (menu setiap paket
menyesuaikan susunan menu: appetizer, soup, main
course, dessert)
Package 1
Fresh Fruit With Coocktail Sauce
Sweet of Corn Soup
Chicken Gordon Blue With Tomato Sauce
Vlacat Soes

Package 2
Special Sweet Corn Vegetable Salad with Mayonaise
Sauce
Pure of Pumpkin Soup
Filet Fish with Coulish Sauce
Fruite Pancake
If You ready to order, you can call me.
Guest : Yes Thank you

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Biarkan tamu memilih makanannya terlebih dahulu, dan kita sebagai waiter/es
meninggalkan tamu ke sebelah kiri side board.
Datangi tamu ketika tamu memanggil dan siap memesan.

I. TAKING ORDER AND REPEAT ORDER

Sebelum mencatat pastikan sudah membawa pulpen dan captain order serta bill
cover.
Waiter/ waitress : Are you ready to order miss/ sir?
Guest : Yes, I would like to order… (sebutkan
pesanan tamu)
Misalnya:
Package 1
Fresh Fruit With Coocktail Sauce
Sweet of Corn Soup
Chicken Gordon Blue With Tomato Sauce
Vlacat Soes
Saat menyebut menu, yang disebutkan dan ditulis
adalah nama hidangannya bukan susunan menu nya
atau nama paketnya.
Waiter/ waitress : Well Miss/ Sir, I would like to repeat your order,
so your order are:
(disebutkan sesuai pesanan tamu di awal)
That’s all correct?
Guest : Yes, off course

Waiter/ waitress : Please wait a moment. I Will prepare your order.

Guest : Yes, please

Tinggalkan tamu dan kirim pesanan ke kitchen.

Bawakan pesanan dari kitchen kemudian letakkan terlebih dahulu di atas side
station atau side board. Tata kembali makanan dan pastikan tidak ada yang rusak
atau berantakan.

J. SERVING APPETIZER
Waiter/ waitress : This is your order miss/ sir? Enjoy Please.
Guest : Yes, Thank you

Tinggalkan tamu dan biarkan mereka menikmati makannya. Perhatikan water

goblet tamu. Jika water goblet dalam kondisi kosong, waiters harus sigap dan
segera menuangkan air dingin ke water goblet..

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K. CLEAR UP DIRTY PLATE
Jika semua tamu dalam satu meja sudah selesai makan, maka langsung clear up.
Waiter/ waitress : Excuse me. Have you finish miss/ sir?
Guest : Yes
Waiter/ waitress : May I Clear up it, miss/ sir?
Guest : Yes, Please

Setelah Clear Up, bawalah semua peralatan ke kitchen. Kemudian siapkan guest
komen dan pulpen.

L. SERVING SOUP
Waiter/ waitress : This is your order miss/ sir? Enjoy Please.
Guest : Yes, Thank you

Tinggalkan tamu dan biarkan mereka menikmati makannya. Perhatikan water

goblet tamu. Jika water goblet dalam kondisi kosong, waiters harus sigap dan
segera menuangkan air dingin ke water goblet..

M. CLEAR UP DIRTY PLATE

Jika semua tamu dalam satu meja sudah selesai makan, maka langsung clear up.

Waiter/ waitress : Excuse me. Have you finish miss/ sir?

Guest : Yes
Waiter/ waitress : May I Clear up it, miss/ sir?
Guest : Yes, Please

Setelah Clear Up, bawalah semua peralatan ke kitchen. Kemudian siapkan guest
komen dan pulpen.

N. SERVING MAIN COURSE

Waiter/ waitress : This is your order miss/ sir? Enjoy Please.
Guest : Yes, Thank you

Tinggalkan tamu dan biarkan mereka menikmati makannya. Perhatikan water

goblet tamu. Jika water goblet dalam kondisi kosong, waiters harus sigap dan
segera menuangkan air dingin ke water goblet..

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O. CLEAR UP DIRTY PLATE
Jika semua tamu dalam satu meja sudah selesai makan, maka langsung clear up.
Waiter/ waitress : Excuse me. Have you finish miss/ sir?
Guest : Yes
Waiter/ waitress : May I Clear up it, miss/ sir?
Guest : Yes, Please

Setelah Clear Up, bawalah semua peralatan ke kitchen. Kemudian siapkan guest
komen dan pulpen.

P. CRAMING DOWN
Craming down dilakukan untuk membersihkan bagian meja area makan tamu.
Cara nya yaitu:
1. Menyiapkan napkin yang dilipat segi empat pendek dan B&B Plate.
2. Membersihkan bagian kanan area makan tamu, kemudian menggeser
Dessert Knife ke arah kanan tamu.
3. Membersihkan bagian kiri area makan tamu, kemudian menggeser Dessert
Fork kearah kiri tamu.

Q. SERVING DESSERT
Waiter/ waitress : This is your order miss/ sir? Enjoy Please.
Guest : Yes, Thank you

Tinggalkan tamu dan biarkan mereka menikmati makannya. Perhatikan water

goblet tamu. Jika water goblet dalam kondisi kosong, waiters harus sigap dan
segera menuangkan air dingin ke water goblet..

R. CLEAR UP DIRTY PLATE

Jika semua tamu dalam satu meja sudah selesai makan, maka langsung clear up.
Waiter/ waitress : Excuse me. Have you finish miss/ sir?
Guest : Yes
Waiter/ waitress : May I Clear up it, miss/ sir?
Guest : Yes, Please

Setelah Clear Up, bawalah semua peralatan ke kitchen. Kemudian siapkan guest
komen dan pulpen.

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S. GIVING GUEST COMMENT
Waiter/ waitress : Excuse me. miss/ sir? Please give some comment
about our service and restaurant today.
Guest : Yes.
This is the comment.
Waiter/ waitress : Thank you for your comment, miss/ sir.
Guest : You are welcome

T. BILLING
Ambilkan bill dan serahkan ke tamu. Bawa bill dan pulpen serta bill cover.
Waiter/ waitress : Excuse me miss/ sir. This is your Bill. And you
should pay …….. Rupiah (sebutkan harga yang
harus dibayar tamu)
Guest : Yes. This is my money.
Waiter/ waitress : Thank you miss/ sir. Please wait for your charge
(jika ada kembalian)
Guest : Yes.
Waiter/ waitress : me miss/ sir. This is your charge
Guest : Thank you

U. CLOSING AND GIVING MAGIC WORD

Waiter/ waitress : Well ladies or gentleman. Thank you very much
for having breakfast in our restaurant. I hope you
enjoy as I enjoy to serve you in this morning.
Please come and invite your family or your friend
to come in our restaurant. Have a nice day.
Guest : Have a nice day too
Waiter/ waitress : Good bye and see you next time
Guest : See you next time

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 MEMBUAT MINUMAN DINGIN (MOCKTAIL)

Nama Hidangan : Refreshing strawberry

Porsi Hidangan : 1 Portion
Bahan - Bahan : 1. 3 fresh strawberry
2. 2 slice lime
3. 1 sdt honey
4. 1 sdm yogurt
5. 8 Ice Cube
6. 5 mint leave
Alat : 1. Shaker
2. Jigger
3. Brandy glass
4. Mixing glass
5. Long bar spoon
6. Strow
7. Mudler
Prosedur Kerja : 1. Prepare all the necessary ingredients and equipment
2. ⁠Prepare mixing glass
3. Put in 3 strawberries and then muddle until smooth
4. ⁠Put in lime juice (for 3 slice lime wedges), and then
put in 1 sdt honey, 1 sdt simple syrup and 3 ice cubes
and then shake by using shaker
5. ⁠Pour it into brandy glass
6. ⁠Add ice cubes into brandy glass
7. ⁠Add 1 strawberry as garnish, 3 mint leave and strow

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Nama Hidangan : Strawberry Virgin Mojito
Porsi Hidangan : 1 Portion
Bahan - Bahan : 1. 3 buah strawberry
2. 3 slice lime
3. 15ml Simple syrup
4. 5 mint leave
5. Sprite
6. 6 ice cube
Alat : 1. Shaker
2. Jigger
3. Mudler
4. Straw
5. Long glass
Prosedur Kerja : 1. Prepare all the necessary ingredients and equipment
2. Put in 3 fresh strawberries and then muddle until
smooth
3. ⁠Put in lime juice (for 3 slice lime wedges) and then
put in 30 ml simple syrup and 3 ice cube, then shake
all by using shaker
4. Put in 4 mint leave in to long glass.
5. ⁠Pour it into long glass and add topping with sprite
6. ⁠Add ice cubes into long glass
7. ⁠Add slice lime as garnish, 5 mint and strow

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