BSI-3.6/4.6/2/6.

TELEPHONING

1. IDENTITAS

a. Nama Mata Pelajaran : Bahasa dan Sastra Inggris

b. Semester : 2
c. Kompetensi Dasar :

3.6 Menerapkan fungsi sosial, struktur teks, dan unsur kebahasaan

teks interaksi transaksional lisan dan tulis yang melibatkan
tindakan memberi dan meminta informasi melalui telepon
terkait acara, tawaran, janji dan reservasi, sesuai dengan
konteks penggunaannya.
4.6 Menyusun teks interaksi transaksional lisan dan tulis yang
melibatkan tindakan memberi dan meminta informasi melalui
telepon terkait acara, tawaran, janji dan reservasi, dengan
memperhatikan fungsi sosial, struktur teks, dan unsur
kebahasaan yang benar dan sesuai konteks.

d. Materi Pokok : Telephoning

e. Alokasi Waktu : 2 JP x 2
f. Tujuan Pembelajaran :

Melalui diskusi, tanya jawab, penugasan, presentasi dan analisis, peserta

didik dapat menerapkan fungsi sosial, struktur teks, dan unsur kebahasaan
teks interaksi transaksional lisan dan tulis yang melibatkan tindakan
memberi dan meminta informasi melalui telepon terkait acara, tawaran, janji
dan reservasi, sesuai dengan konteks [Link] terampil
menyusun teks interaksi transaksional lisan dan tulis yang melibatkan
tindakan memberi dan meminta informasi melalui telepon terkait acara,
tawaran, janji dan reservasi, dengan memperhatikan fungsi sosial, struktur
teks, dan unsur kebahasaan yang benar dan sesuai [Link] peserta
didik dapat menghayati dan mengamalkan ajaran agama yang dianutnya,
mengembangkan sikap jujur, peduli, dan bertanggungjawab, serta dapat
mengembangkan kemampuan berpikir kritis, komunikasi, kolaborasi,
kreativitas (4C).

1
 BSI-3.6/4.6/2/6.6

g. Materi Pembelajaran
Bacalah Buku Teks Pelajaran (BTP): Setiawan Dj., Otong, Bahasa dan Sastra
Inggris SMA/MA Kelas XI. Bandung: Yrama Widya, Edisi Revisi 2017

2. PETA KONSEP

TELEPHONING

TEXT STRUCTURE SOCIAL FUNCTION LANGUAGE FEATURES

3. PROSES BELAJAR

a. Introduction
Before you study the learning materials, read and understand the
following things!
Answer the following questions.

Have you ever made a phone call?

.......................................................................................................................................
Have you ever received a phone call?
.......................................................................................................................................
Is it important to speak politely on the phone? Why?
.......................................................................................................................................
If you don’t know someone on the phone, what should you say?
.......................................................................................................................................
Have you ever made an appointment?
.......................................................................................................................................
What did you say at the beginning?
.......................................................................................................................................
Why did you have to make an appointment?
.......................................................................................................................................
Have you ever made a reservation?
.......................................................................................................................................
Why do you think people should make a reservation?
.......................................................................................................................................

2
 BSI-3.6/4.6/2/6.6

Finishing the above problems, you should continue for the next learning activity
and follow the directions in this part!

a. Main Activity
1) Directions
Read and understand the learning materials on the English book Setiawan Dj.,
Otong, Bahasa dan Sastra Inggris SMA/MA Kelas XI. Bandung: Yrama
Widya, Edisi Revisi 2017
After you read the materials, try to use your high thinking by doing the
exercises and assignments in this part individually or with your partners!
a) Do the exercises and assignments on your own books or on the given
spaces!
b) You can study in stages or continue doing the next part. Make yourselves
sure that you have understand and are able to solve the problems in
learning activity 1,2, and 3 so that you can join the formative test so that
you are capable to continue for the next part.

2) Learning Activity
Let’s follow these learning activities patiently and full of concentration!

Learning Activity 1

a) Read and learn these following dialogues.

1. Receiver : Gogoo Tour, good morning.
Anggi : Hello, I’d like to speak to Mr Sasmita.
Receiver : May I speak who’s calling, please?
Anggi : This is Anggi Noen of Tiger Computers.
Receiver : Hold the line, please. I’ll put you through.

2. Hari : Harry Tjan, good morning.

Maria : Good morning, Mr Harry Tjan. This is Lucy Maria.
I arrived in Singapore last night.
Hari : Good morning, Mrs Maria. It’s good to hear from
you. Can you come to the office this afternoon?
Maria : Certainly, what time shall I come?
Hari : Is one-thirty all right?
Maria : That’s fine. I’ll see you there at half past one.
Hari : Thank you for calling. Good bye for now.

3. Receptionist : Good afternoon. Theatre Royal box office.

3
 BSI-3.6/4.6/2/6.6

Ratu : Good afternoon. I’d like to book two seats for Friday
11th, please.
Receptionist : I’m sorry we are completely sold out for 11th,
Ma’am.
Ratu : What about Saturday 12th?
Receptionist : I’ve got some seats for the matinee but nothing for
the evening performance, I’m afraid.
Ratu : Oh well, perhaps I’d better take two matinee seats
then. How much are they?
Receptionist : Rp 25,000 each.
Ratu : Right.
Receptionist : What name is it, please?
Ratu : My name is Ratu Kadita.

4. Voice : Hello.
Sandra : Could I speak to Mantik please?
Voice : Mantik? There’s no Mantik here. I’m afraid you’ve
got the wrong number.
Sandra : Oh, I’m so sorry.
Voice : That’s all right.

5. Receptionist : Twenty Four Seven Clinic. Good morning.

Patient : Good morning. This is Khrisna Kumar. Could I
make an appointment with Doctor Gunawan?
Receptionist : Hold, on please. Let me check his schedule …. He
will be in this office at five o’clock tomorrow
afternoon.
Patient : Is half past five tomorrow okay?
Receptionist : That’s fine. Would you repeat your name, please?
Patient : Khrisna Kumar.
Receptionist : Sorry?
Patient : Khrisna Kumar.
Receptionist : Could you spell your name?
Patient : K-H-R-I-S-N-A K-U-M-A-R
Receptionist : Thank you Mr, Kumar. See you tomorrow at half
past five.
Patient : You’re welcome.

4
 BSI-3.6/4.6/2/6.6

b) Work in pair and complete the tables based on the dialogues above.

Phrases and responses to Make an appointment /

incoming calls reservation

Other expressions related to making a phone call

When you can’t When you don’t When you’re

hear understand not sure

If you have been able to answer the above questions, you can go to the
second learning activity!

5
 BSI-3.6/4.6/2/6.6

Learning Activity 2

a) Read the dialogue then study the most important expressions used in
it.
Caller / Important expressions Text structure
receiver
Melani Good morning. This is Melani. Greet and give your
How may I help you? name
Budi Good morning. I’d like to make an Tell your purpose
appointment with the personal
manager.
Melani Hold on a moment, please. I’ll Tell time and date
check his diary …. Is 11 tomorrow
okay?
Budi Perfect! Thank you. Express your
agreement/
disagreement
Melani With pleasure. Closing/leave-

b) Work in pairs.
Fold the paper down the fold line. Students sit back-to-back or half-turned
away from each other. Practice each dialogue several times.
1 Caller : Hello. Caller : .........................................
Receiver : ....................................... Receiver : Can I speak to ….....
Caller : Yes, speaking. (use your partner’s
Receiver : ...................................... name) please?
Caller : That sounds very Caller : ........................................
nice. What time Receiver : Hello, … (use your
would that be? name) here. We’re
Receiver : ..................................... having a party at
Caller : Well, I have to my place next
check with my Friday. I wonder if
fiancé of course, you and your fiancé
though I’m pretty Caller : would like to come?
sure we’re free Receiver : .........................................
then. Shall I call About half past
Receiver : you back? Caller : seven.
Caller : ..................................... Receiver : .........................................
Goodbye. That’ll be fine.
Goodbye

6
 BSI-3.6/4.6/2/6.6

2 Caller : May I speak to Caller : ...............................

Joe Smith? Receiver : No one by that
Receiver : .................................... name lives
Caller : I’m calling 275- here. What
2063 number you’re
Receiver : .................................... calling?
Caller : .Oh, excuse me. Caller : ...................................
Receiver : I’m sorry, you
must have the
wrong number.
Caller :
....................................
Receiver :
That’s alright.

3 Receiver : May I speak to Receiver : .....................................

Mr. Mason Caller : Mason and James.
please? Receiver : .....................................
Caller : .................................... Caller : Please hold.
Receiver : It’s Dr. Smart He’ll be with
here. you in a
minute …….
I’m putting you
through now.

4 Receiver : Redford’s Receiver : ...................................

Pharmacy. Caller : Could I speak to
Caller : ................................... Mr. Redford
Receiver : I’m sorry. He please?
isn’t in right Receiver : ...................................
now. Could you Caller : Yes of course.
call back later? What time will he
Caller : ................................... be here?
Receiver : About three- Receiver : ...................................
thirty. Caller : Very well.
Goodbye

5 Receiver : ................................... Receiver : Hotel Golden

Caller : Good morning. Palace.
Could you tell me Caller : ...................................
the price of Receiver : Yes, they range
double rooms at from $25 to $50 a

7
 BSI-3.6/4.6/2/6.6

your hotel? night.

Receiver : ................................... Caller : ...................................
Caller : Which ones have Receiver : Double rooms
a bathroom? with bathroom
Receiver : .................................. are $50.
Caller : I’d like to make a Caller : ...................................
reservation for a Receiver : Very well,
double room Sir/Madam. Could
with bath for I have your name
Friday 13 March. please?
Receiver : Caller :
................................... ...................................
Caller : Receiver :
……… (state your Could you spell
name) your name,
Receiver :
................................... Caller : please?
Caller :
…….. (spell your Receiver : ...................................
Receiver : name) ……. (repeat the
Caller : .................................. name). A double
Thank you very room with bath at
much. Good bye. $50 for Friday 13
Caller : March.
Receiver : ...................................
Good bye.

3) Closing
Setelah kalian belajar bertahap dan berlanjut melalui kegiatan belajar 1dan 2,
berikut diberikan Tabel untuk mengukur diri kalian terhadap materi yang
sudah kalian pelajari. Jawablah sejujurnya terkait dengan penguasaan materi
pada UKB ini di Tabel berikut.

Tabel Refleksi Diri Pemahaman Materi

No Pertanyaan Ya Tidak
1. Apakah kalian telah memahami cara menerima
telepon yang baik?
2. Apakah kalian telah memahami cara menawarkan
jasa melalui telepon?
3. Apakah kalian telah memahami cara melakukan
reservasi melalui telepon?

8
 BSI-3.6/4.6/2/6.6
No Pertanyaan Ya Tidak
4. Dapatkah kalian menyebutkan struktur teks dalam
bertelepon?
5. Dapatkah kalian menyebutkan tujuan
berkomunikasi melalui telepon?

Jika menjawab “TIDAK” pada salah satu pertanyaan di atas, maka pelajarilah
kembali materi tersebut dalam Buku Teks Pelajaran (BTP) dan pelajari ulang
kegiatan belajar 1dan 2 yang sekiranya perlu kalian ulang dengan bimbingan
guru atau teman sejawat. Jangan putus asa untuk mengulang lagi!. Dan
apabila kalian menjawab “YA” pada semua pertanyaan, maka lanjutkan berikut.

Dimana posisimu?

Ukurlah diri kalian dalam menguasai materi Telephoning dalam rentang 0 –

100, tuliskan ke dalam kotak yang tersedia.

Setelah kalian menuliskan penguasaanmu terhadap materi Telephoning ,

lanjutkan kegiatan berikut secara mandiri untuk mengevaluasi penguasaan
kalian!
Kerjakan di buku kerja masing-masing.
Setelah menyelesaikan soal di atas dan mengikuti kegiatan belajar, silahkan
kalian berdiskusi dengan teman lalu tuliskan penyelesaian permasalahan di
atas ke buku kerja masing-masing!
Ini adalah bagian akhir dari UKBM materi Telephoning, mintalah tes formatif
kepada guru kalian sebelum belajar ke UKBM berikutnya.

Sukses untuk kalian semua!