KEMENTERIAN AGRARIA DAN TATA RUANG /
BADAN PERTANAHAN NASIONAL
KANTOR WILAYAH BADAN PERTANAHAN NASIONAL
PROVINSI KALIMANTAN SELATAN
Jalan Bina Praja Barat Komplek Perkantoran Pemerintah Provinsi Kalsel Banjarbaru
Telp.0511-3352016, 4363269 Email : kalsel@[Link]
Nomor : UP.02.03/471-63/III/2023 Banjarbaru, 14 Maret 2023
Sifat : segera
Lampiran : -
Perihal : Pelaksanaan Survei Presepsi Anti Korupsi (SPAK)
dan Survei Presepsi Kualitas Pelayanan Publik
(SPKP) Tahun 2023
Yth. Kepala Kantor Pertanahan Kabupaten/Kota
Se-Provinsi Kalimantan Selatan
di-
Tempat
Menindaklanjuti Surat Inspektorat Jenderal Kementerian Agraria dan Tata
Ruang/Badan Pertanahan Nasional Nomor OT.02/39-900/III/2023 tanggal 10 Maret
2023 hal Pelaksanaan Survei Presepsi Anti Korupsi (SPAK) dan Survei Presepsi Kualitas
Pelayanan Publik (SPKP), sehubungan dengan tahapan evaluasi pembangunan Zona
Integritas sebagaimana diatur dalam Peraturan Menteri Pendayagunaan Aparatur
Negara dan Reformasi Birokrasi Nomor 90 Tahun 2021 tentang Pembangunan dan
Evaluasi Zona Integritas Wilayah Bebas Korupsi dan Wilayah Birokrasi Bersih dan
Melayani dan Surat Edaran Menteri Pendayagunaan Aparatur Negara dan Reformasi
Birokrasi Nomor 04 Tahun 2023 tanggal 15 Pebruari 2023 tentang Pengusulan dan
Evaluasi Zona Integritas Tahun 2023, di minta kepada Saudara untuk melakukan hal-
hal sebagai berikut:
1. Melaksanakan Survei Presepsi Anti Korupsi (SPAK) dan Survei Presepsi Kualitas
Pelayanan (SPKP) yang telah terakomodir dalam dalam aplikasi Case Survey
Managemet System (CSMS);
2. Pelaksanaa Survei SPAK dan SPKP berlaku efektif sejak 1 Januari sampai dengan
31 Desember 2023, dengan hasil SPAK dan SPKP diperoleh dari hasil rata-rata
capaian IPAK dan IPKP satuan kerja;
3. Hasil SPAK dan SPKP dalam bentuk Indeks Presepsi Anti Korupsi (IPAK) dan Indeks
Presepsi Kualitas Pelayanan (IPKP) dengan skala maksimal 4 dan minimal 3,6
dengan jumlah responden minimal 30 (tiga puluh) responden setiap bulannya;
4. Laporan hasil SPAK dan SPKP (format terlampir) disampaikan kepada Kepala Kantor
Wilayah Badan Pertanahan Nasional setiap 3 (tiga) bulan atau per triwulan melalui
Sub Bagian Hukum, Kepegawaian dan Organisasi dengan mengirimkan ke alamat
email [Link]@[Link] paling lambat tanggal 5 dibulan
berikutnya (misal pelaporan Januari s.d. Maret dilaporkan paling lambat tanggal 5
April)
Demikian disampaikan untuk dilaksanakan, atas perhatiannya diucapkan
terima kasih.
KEPALA KANTOR WILAYAH
BADAN PERTANAHAN NASIONAL
PROVINSI KALIMANTAN SELATAN
ALEN SAPUTRA, SH., [Link].
NIP. 196509221991031001
Tembusan disampaikan kepada yth :
1. Sekretaris Jenderal Kementerian Agraria dan Tata Ruang/Badan Pertanahan Nasional, di Jakarta;
2. Kepala Biro Organisasi dan Kepegawaian Kementerian Agraria dan Tata Ruang/Badan Pertanahan
Nasional, di Jakarta.
Dokumen ini sah dan telah ditandatangani secara elektronik melalui e-Office ATR/BPN. Untuk memastikan
keasliannya, silakan pindai Kode QR menggunakan fitur 'Validasi Surat' pada aplikasi Sentuh Tanahku
v 1.04
Melayani, Profesional, Terpercaya
Lampiran Surat Kepala Kantor Wilayah
Badan Pertanahan Nasional
Provinsi Kalimantan Selatan
Nomor : UP.02.03/471-63/III/2023
Tanggal : 14 Maret 2023
2
2022
FORMAT PENYUSUNAN LAPORAN
SURVEI KEPUASAN MASYARAKAT DAN SURVEI PERILAKU ANTI KORUPSI
LAPORAN PELAKSANAAN
SURVEI KEPUASAN MASYARAKAT
DAN SURVEI PERILAKU ANTI KORUPSI
KANTOR WILAYAH BPN PROVINSI …../KANTOR PERTANAHAN …..
TRIWULAN I/II/II/IV
Logo
Kementerian Agraria dan Tata Ruang/Badan Pertanahan Nasional
Tahun 20…
KATA PENGANTAR
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Kota/Kabupaten ………….., dd-mm-yyyy
Pimpinan Unit Kerja
DAFTAR ISI
KATA PENGANTAR
DAFTAR ISI
BAB I
PENDAHULUAN
1.1. Latar Belakang
1.2. Dasar Pelaksanaan Survei
1.3. Maksud dan Tujuan
BAB II
PENGUMPULAN DATA SURVEI
2.1. Pelaksana Survei
2.2. Metode Pengumpulan Data
2.3. Lokasi Pengumpulan Data
2.4. Waktu Pelaksanaan Survei
2.5. Penentuan Jumlah Responden
BAB III
HASIL PENGOLAHAN DATA SURVEI
3.1. Jumlah Responden Survei
3.2. Indeks Kepuasan Masyarakat
3.3. Indeks Perilaku Anti Korupsi
BAB IV
ANALISIS HASIL SURVEI
4.1. Analisis Permasalahan/Kelemahan dan Kelebihan Unsur Layanan
4.2. Rencana Tindak Lanjut
4.3. Tren Nilai
BAB V
KESIMPULAN
LAMPIRAN
1. Kuesioner
2. Hasil Pengolahan Data
3. Dokumentasi Lainnya Terkait Pelaksanaan Survei
4. Berita Acara Pembahasan Rencana Tindak Lanjut Hasil Survei
BAB I
PENDAHULUAN
1.1. Latar Belakang
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1.2. Dasar Pelaksanaan Survei
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1.3. Maksud dan Tujuan
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BAB II
PENGUMPULAN DATA SURVEI
2.1. Pelaksana Survei
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2.2. Metode Pengumpulan Data
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2.3. Lokasi Pengumpulan Data
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2.4. Waktu Pelaksanaan Survei
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2.5. Penentuan Jumlah Responden
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BAB III
HASIL PENGOLAHAN DATA SURVEI
3.1. Jumlah Responden Survei
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3.2. Indeks Kepuasan Masyarakat
No Variable Indeks Bulan 1 Indeks Bulan 2 Indeks Bulan 3
1. Persyaratan
2. Prosedur
3. Tarif/Biaya
4. Waktu Penyelesaian
5. Produk Layanan
6. Response
7. Etika
8. Saran dan Prasarana
9. Konsultasi dan
Pengaduan
Indeks Kepuasan
Masyarakat
Jumlah Responden
3.3. Indeks Perilaku Anti Korupsi
No Variable Indeks Bulan 1 Indeks Bulan 2 Indeks Bulan 3
1. Diskriminasi
2. Kecurangan
3. Gratifikasi
4. Pungli
5. Calo
Indeks Perilaku Anti
Korupsi
Jumlah Responden
BAB IV
ANALISIS HASIL SURVEI
4.1. Analisis Permasalahan/Kelemahan dan Kelebihan Unsur Layanan
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4.2. Rencana Tindak Lanjut
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4.3. Tren Nilai
a. Indeks Kepuasan Masyarakat
Indeks Kepuasan Masyarakat
5
4
3
2
1
0
IKM
Bulan 1 Bulan 2 Bulan 3
b. Indeks Perilaku Anti Korupsi
Indeks Perilaku Anti Korupsi
5
4
3
2
1
0
IPAK
Bulan 1 Bulan 2 Bulan 3
BAB V
KESIMPULAN
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LAMPIRAN
1. Kuesioner
2. Hasil Pengolahan Data
3. Dokumentasi Lainnya Terkait Pelaksanaan Survei
4. Berita Acara Pembahasan Rencana Tindak Lanjut Hasil Survei