The meeting places significant importance on socializing tariff information among hospital units to ensure transparency and consistency across various services offered. By having standardized tariffs that all units are aware of, it minimizes discrepancies and misunderstandings. To enhance this communication, effective methods could include regular unit meetings, updates through digital platforms, and inclusion in official hospital documentation which can be easily accessed by all relevant personnel. Such approaches would help in maintaining uniform service charges and improve departmental coordination .

RS Muhammadiyah emphasizes the timely closure of financial records, as demonstrated by the completion of the March 2021 cash/bank report allowing for accurate financial statements. This practice ensures that financial data is current, allowing for strategic decision-making and identifying areas for potential cost savings or improved resource allocation. Regular and timely financial closures also facilitate readiness for audits and overall financial transparency, which are crucial for sustaining trust with stakeholders and compliance with industry standards .

RS Muhammadiyah has established protocols that require discrepancies or errors in cash and bank validations to be resolved immediately, preferably on the same day. This is part of a broader effort to uphold rigorous financial standards and service excellence. Staff are reminded about the importance of not confusing cash with bank validations to avoid mishandling of funds. These measures underscore a commitment to maintaining operational integrity and ensure that any financial irregularities are promptly addressed, as highlighted during the meeting discussions .

The meeting addressed several key financial issues including the need for an updated list of service tariffs, which should be formally requested and approved by supervisors. There was also a proposal to re-socialize tariff information across all units to improve clarity. The cost of orthopedic treatments was another focus, where it was decided that drug prices should vary based on room class. Additionally, the meeting highlighted the need to align Adira Admedika insurance billing with a strict 14-day deadline to ensure payment. Further, there was a discussion about improving service excellence at the cashier and revising SOPs for bidan and cash/bank validations. Strategies to address these issues also included conducting an audit of the 2019 financial report, ensuring the prompt issuance of bank account statements to the finance email, and completing reports for the cash/bank financials for March 2021. To tackle expired drug issues, a follow-up will involve the director's meeting .

RS Muhammadiyah faces challenges in its isolation room preparation primarily due to the unavailability of essential medical equipment such as oxygen supplies. The isolation rooms were still in the preparation stage as of April 2021, indicating a gap in readiness to handle patient needs. Proposed solutions include prioritizing the procurement and installation of necessary equipment like oxygen supplies to ensure the facility can become operational. This situation underscores the importance of logistical planning and inter-departmental coordination, especially in meeting standards requisite for patient care in isolation facilities .

Improving service excellence at the cashier includes various strategies such as reinforcing the importance of following established SOPs and ensuring precise cash and bank validation. Regular training and orientation for staff, like Alive and Rizal, aim to keep them updated on service standards and operational protocols, thus contributing to a more efficient and customer-friendly experience. The meeting emphasized continual reminders and corrections, suggesting an iterative process of monitoring, feedback, and improvement to maintain high service levels .

The financial reporting process at RS Muhammadiyah includes monthly bank account statements, quarterly budget reports, and an annual audit, with specific attention given to past due audits like the one from 2019. It is also supported by systematic policy-making and financial management scheduling, as indicated by the penjadwalan pembuatan alur-alur in the financial arrangements. Improvements suggested during the meeting include prompt issuance of financial reports to ensure up-to-date information and better resource management, ensuring accuracy and transparency for decision-makers .

Compliance with Adira Admedika's repayment protocols is ensured by strictly adhering to the 14-day submission deadline for claims. The system involves a structured communication process from the hospital to Adira Admedika and then to Adira, requiring timely submission of necessary paperwork. Non-compliance with these protocols could result in the refusal of payment from Adira, emphasizing the risk of financial loss if deadlines are not met. The importance of this procedure was highlighted in the meeting to ensure that all relevant departments are aware and vigilant regarding insurance procedures .

The collaboration between departments is managed through systematic communication and reporting. For instance, the financial department reported their evaluations to the IT department, specifically waiting for a report from Mr. Sony in IT regarding PT. SCI Avicena. Issues like insurance delays were communicated between marketing and the responsible department to ensure a quick response. Proactive steps such as reminding staff of SOPs and validating key operational procedures also highlight inter-departmental accountability. The preparation for isolation room readiness was discussed collectively, with follow-ups on the availability of oxygen equipment, showcasing a coordinated cross-department effort .

The pharmacy department plays a crucial role in monitoring and managing drug inventory, as evidenced by the March 2021 stocktake which uncovered expired drugs valued at approximately Rp. 6,500,000. The steps to prevent similar stock issues in the future include thorough and regular inventory checks (stock opname), immediate reporting and action on expired drugs, and potentially adapting better inventory management systems to monitor expiry dates and turnover rates more effectively. Additionally, findings from these checks are to be reported to the director's meeting to align strategic and operational improvements .