Copilot Account Restricted – Legitimate Paid Pro User Seeking Help #189585
Select Topic AreaQuestion Copilot Feature AreaGeneral BodyHi everyone, My GitHub Copilot account has recently been restricted, but I’ve been using it legitimately and I’m a paid Pro subscriber. I’m not sure why the restriction was applied — I haven’t used any third‑party extensions or shared my account with anyone. I’ve checked my account settings and emails, but I couldn’t find any specific details about the reason for the restriction. Could someone from the team or a fellow member guide me on how to get this resolved? I’d really appreciate any help or direction on how to appeal or contact support. Thanks in advance! |
Replies: 4 comments 3 replies
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https://support.github.com/ticket/personal/0/4159267 |
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Sorry to hear this — a restriction without any clear explanation is frustrating, especially as a paid subscriber. Here's how to get it resolved:
Your GitHub username
support@github.com
Reply to your existing ticket to bump it |
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Hi @Laoyinbi6668, I understand how frustrating it is to have a restricted account, especially as a paid Pro subscriber. Since this is an account-specific billing or security flag, only the GitHub Support / Trust & Safety team can manually review and lift the restriction. Here are the best steps you can take right now: Check your Support Ticket: I see you've shared a ticket link. Since that link is private to you and GitHub Staff, the community can't see the status. Make sure you have received a confirmation email that the ticket is open. Provide context in the ticket: If you haven't already, reply to your existing ticket with: A screenshot of the exact restriction message you see. Confirmation that you are not using VPNs or unauthorized extensions (as you mentioned here). Any recent changes to your payment method or billing address. Wait for Manual Review: Restrictions on paid accounts usually involve a manual fraud/compliance check. This can sometimes take 3-7 business days (or longer if it's a weekend). Avoid Duplicate Tickets: Don't open new tickets for the same issue, as it can actually push you back in the queue. Note for the future: Sometimes "ghost" restrictions happen if the automated system detects a login from an unusual IP or a failed billing authorization. I hope your access gets restored soon! |
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Thank you. I have already submitted a ticket and am anxiously waiting for a response from the GitHub team. I didn't expect it would take this long. |
This comment was marked as off-topic.
This comment was marked as off-topic.
Hi, just wondering, did you eventually get this issue resolved? If so, how long did it take GitHub Support to resolve it? |
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Hi everyone, If your GitHub Copilot access was suddenly restricted even though you’re a paid Pro subscriber, it can definitely be confusing. A few people have run into similar situations, and usually it can be resolved by checking a few things and contacting support if needed. Here are some steps you can try.
First, confirm that your subscription is still active. Go to your settings on GitHub Open Billing and Plans Look for your GitHub Copilot subscription Make sure the Copilot Pro plan is active and that there aren’t any payment issues or expired billing details.
Sometimes access appears restricted simply because Copilot was disabled in your settings. Go to Settings → Copilot Verify that Copilot is enabled for: your account the editor you’re using If you use an IDE plugin (like VS Code), try signing out and signing back in.
Restrictions can occasionally happen due to automated security checks or usage patterns. Check: Your email inbox linked to GitHub Notifications on GitHub The Security section of your account Sometimes a message explaining the restriction is sent there.
If you’re using an IDE extension, reconnecting your account may help. Typical steps: Sign out of Copilot in your editor. Restart the editor. Sign back in with your GitHub account. Reauthorize Copilot access. This often resolves temporary authorization issues.
If everything looks normal but Copilot is still restricted, the best option is to contact support directly. You can open a support request through GitHub support and include: Your GitHub username Confirmation that you’re a Copilot Pro subscriber When the restriction started A screenshot or message showing the restriction Support can check your account logs and explain the exact reason.
In rare cases, restrictions are caused by temporary service issues. Checking the GitHub status page can help confirm whether Copilot services are currently experiencing problems. |
Hi @Laoyinbi6668,
I understand how frustrating it is to have a restricted account, especially as a paid Pro subscriber. Since this is an account-specific billing or security flag, only the GitHub Support / Trust & Safety team can manually review and lift the restriction.
Here are the best steps you can take right now:
Check your Support Ticket: I see you've shared a ticket link. Since that link is private to you and GitHub Staff, the community can't see the status. Make sure you have received a confirmation email that the ticket is open.
Provide context in the ticket: If you haven't already, reply to your existing ticket with:
A screenshot of the exact restriction message you see.
Confirm…