Interview Guide
*First Part: Face to face interview:
Introduction about yourself and previous experience.
Talk about your name, age, place of living, educational background, previous experience.
What do you know about customer service?
Because it’s one of the biggest telecommunications Companies around the world, also I would
be honored to work under the name of Concentrix.
Talk about your hobbies and free time.
Talk about your favorite sport, or anything you do in your free time like reading, hanging out
and so on.
What will you do if you have a call from an angry customer?
I will calm him down and I will listen to him carefully and understand the problem and I will
not hang up till I get him satisfied
How long are you willing to stay if you got accepted?
As Long as I am getting Experience, and as long as I am enjoying the environment and feeling
effective to this place.
Can you tell me about a hard situation you faced in your life and how did you
handle it?
You can talk about any problem you faced as your exams, or a situation in your work with your
solution.
Choose one super power to have and tell me the reason.
You can choose from reading minds, flying, to be invisible.
What's the difference between opportunity and probability?
Opportunity is a Chance, and the probability is the percentage of this chance, it’s like I will give
you the opportunity to apply for the job but theirs is a probability that you might get accepted or
rejected.
How would you rate your life from scale 1 to 10?
7 out of 100, because there are many targets in my life I still want to achieve (and mention any
goal you want to achieve).
Choose any topic that I don’t know and explain it in 2 mins.
Here you can talk about our favorite movie or favorite book.
What's the difference between good CS and exceptional CS?
Good CS is giving the CST the ordinary service, the normal service, but exceptional CS is
serving the CST in a unique way and always go beyond expectations.
How would you explain Facebook to your grandma?
Social network, where you can find your old friends and share photos, posts and memories.
Why do want to work as a call center agent?
To gain more experience, knowledge in the customer service Field and improve my
communication skills.
What do you know about customer service?
Customer service involves being a kind and professional face for the company. It also involves
listening carefully to customer wants and concerns. Beyond listening, customer service is doing
everything in one’s power to efficiently and accurately serve each customer. Finally, customer
service is about clearly explaining solutions to clients.
What is your expected salary?
It's not a specific salary but I hope to get the best offer which match my qualifications.
Why should I accept you?
Because I am fast learner, have the ability to work under pressure, I can make strong
relationships with my colleagues, also I have computer skills.
Can you describe the Idol company from your opinion?
My ideal company would be a company that provides me with good opportunities to succeed
and encourage more to enhance my existing skills as well as learn new ones. Also, it would
have a conducive and friendly environment that would promote teamwork and rewards for
excellent performance.
Have you ever worked in a team which had a weak colleague? And how did
you handle it?
I tried to help him by providing him the tools of solutions and giving him an advice and
encouraging him.