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Bienvenue au cours
Ce cours initiera les étudiants au Système de commandement des interventions (SCI). Ce
système est utilisé à l’échelle nationale pour gérer les incidents, quelle que soit leur taille ou
leur type.

Il s’agit du premier d’une série de cours ICS pour tout le personnel impliqué dans la gestion des
incidents. Les descriptions et les détails des autres cours ICS de la série peuvent être trouvés
sur notre site Web:[Link]

Objectif du cours
L’objectif global du cours est de promouvoir une réponse efficace en:

Vous familiariser avec le Système de commandement des interventions (SCI) et les

principes NIMS utilisés pour gérer les incidents.
Vous préparer à coordonner avec les partenaires d’intervention de tous les ordres de
gouvernement et du secteur privé.

IS-100.c fournit des informations sur le SCI qui fait partie du Système national de gestion des
incidents (SNGI). Pour en savoir plus sur NIMS après avoir terminé ce cours, vous pouvez
consulterIS-700.b: Introduction au système national de gestion des incidents.

Objectifs généraux du cours

À la fin de ce cours, vous devriez être capable de:

Expliquer les principes et la structure de base du Système de commandement des

interventions (SCI).
Décrire les caractéristiques de gestion du SGNI qui constituent le fondement du SCI.
Décrire les domaines fonctionnels du SCI et les rôles du commandant des interventions
et de l’état-major de commandement.
Décrivez les rôles de l’état-major général au sein d’ICS.
Déterminer comment les caractéristiques de gestion du SGNI s’appliquent aux SCI pour
une variété de rôles et de domaines disciplinaires.

Structure du cours
Ce cours est divisé en cinq leçons:

Unité 1 : Accueil du cours et aperçu de l’ICS

Unité 2 : Caractéristiques de gestion du SGNI
Unité 3 : Secteurs fonctionnels du SCI et rôles de l’état-major de commandement
Unité 4 : Rôles de l’état-major général
Unité 5 : Comment le SCI s’applique à vous

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Leçon 1 : Vue d’ensemble du SCI

La leçon 1donne un aperçu du Système de commandement des interventions (SCI). À la fin de
cette leçon, vous devriez être capable de :

Décrivez l’approche communautaire globale des SCI.

Identifier le concept de base et les avantages de l’ICS.

Qu’est-ce que le Système de commandement des

interventions?
Le Système de commandement des interventions (SCI) est une approche normalisée de la
gestion des incidents qui :

Est utilisé pour toutes sortes d’incidents par tous les types d’organisations et à tous les
niveaux de gouvernement; Le SCI s’applique aussi bien aux incidents de petite taille
qu’aux incidents importants et complexes.
Peut être utilisé non seulement pour les urgences, mais aussi pour les événements
planifiés.
Permet une intervention coordonnée entre les diverses administrations et organismes.
Établit des processus communs pour la planification au niveau des incidents et la
gestion des ressources.
Permet l’intégration des ressources (comme les installations, l’équipement, le personnel)
au sein d’une structure organisationnelle commune.

Quand utilise-t-on ICS ?

Le système de commandement des interventions (SCI) peut être utilisé pour gérer tout type
d’incident, y compris un événement planifié (p. ex., les Jeux olympiques, l’investiture du
gouverneur, les foires d’État, un défilé local, etc.). L’utilisation du SCI est applicable à tous les
types d’incidents, quelle que soit leur taille ou leur cause.

En tant que système, ICS est extrêmement utile. Non seulement il fournit une structure
organisationnelle pour la gestion des incidents, mais il guide également le processus de
planification, de construction et d’adaptation de cette structure.
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L’utilisation d’ICS pour chaque incident ou événement planifié fournit la pratique qui
aidera à maintenir et à améliorer les compétences nécessaires pour coordonner
efficacement des efforts plus importants ou plus complexes.

Transcription

Le SCI en tant que composante du Système national de

gestion des incidents (SGNI)
Le Système national de gestion des incidents (SNGI) est une approche systématique et
proactive visant à guider tous les ordres de gouvernement, les organisations non
gouvernementales (ONG) et le secteur privé à travailler ensemble pour prévenir les incidents,
s’en protéger, les atténuer, y réagir et s’en remettre. Le NIMS fournit une base cohérente pour
tous les incidents, allant des événements quotidiens aux incidents nécessitant une intervention
fédérale coordonnée.

NIMS est organisé en trois composantes principales:

Gestion des ressources

Commandement et coordination - y compris le Système de commandement des
interventions
Gestion des communications et de l’information

Il est important de noter que le Système de commandement des interventions (SCI) n’est
qu’une partie du SGNI.

Avantages d’ICS
Le Système de commandement des interventions (SCI) a eu une incidence positive sur les
efforts de gestion des incidents en :

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Clarifier les responsabilités de la chaîne de commandement et de la supervision afin

d’améliorer la responsabilisation.
Tirer parti des systèmes de communication interopérables et du langage clair pour
améliorer les communications.
Fournir un processus de planification ordonné et systématique.
Mettre en œuvre une structure de gestion commune, souple et préconçue.
Favoriser la coopération entre diverses disciplines et agences.

ICS : Construit sur les meilleures pratiques

Le Système de commandement des interventions (SCI) a été mis à l’essai pendant plus de 40
ans d’applications urgentes et non urgentes par tous les ordres de gouvernement; et dans les
organisations non gouvernementales et du secteur privé.

ICS aide à assurer :

La sécurité des intervenants, des membres de la communauté et d’autres personnes.

L’atteinte des objectifs en matière d’incident.
L’utilisation efficace des ressources.

Résumé de la leçon 1
Vous avez terminé la leçon de présentation du système de commandement des messages
d’accueil et d’incident (SCI) du cours. Cette leçon a présenté les points clés suivants :

Le SCI est un outil de gestion normalisé qui permet une meilleure coordination et
utilisation des ressources.
Le SCI représente les « pratiques exemplaires » organisationnelles et est devenu la
norme en matière de gestion des urgences.
ICS peut être utilisé pour gérer la réponse à tous les incidents et événements planifiés.

ICS fonctionne! Cela sauve des vies!

Vue d’ensemble de la leçon 2

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Cette leçon présente les caractéristiques de gestion du Système national de gestion des
incidents (SGNI). Ces caractéristiques constituent le fondement de toutes les composantes de
commandement et de coordination du SGNI, y compris le Système de commandement des
interventions (SCI).

Objectif:

À la fin de cette leçon, vous devriez être capable de :

Décrire les 14 caractéristiques de gestion du NIMS.

Faire fonctionner l’ICS

Une gestion efficace des incidents repose sur une structure organisationnelle commune pour la
gestion des ressources, la prise de décisions et l’attribution des tâches. Le Système de
commandement des interventions (SCI) utilise une approche de gestion normalisée pour
s’assurer que les incidents sont bien gérés et que les communications sont coordonnées
efficacement pendant un incident.

Lorsqu’un incident se produit, vous pouvez être appelé à aider - vous faisant partie de cette
structure organisationnelle. Pour assurer le succès, vous devez comprendre comment
fonctionne cette structure.

Transcription

Caractéristiques de gestion du SGNI : vue d’ensemble

Le Système de commandement des interventions (SCI) est fondé sur les 14 caractéristiques de
gestion éprouvées du SGNI suivantes, chacune contribuant à la solidité et à l’efficacité de
l’ensemble du système :

Terminologie commune
Organisation modulaire
Gestion par objectifs
Planification des mesures en cas d’incident
Étendue de contrôle gérable
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Installations et lieux des incidents

Gestion complète des ressources
Communications intégrées
Établissement et transfert de commandement
Commandement unifié
Chaîne de commandement et unité de commandement
Responsabilité
Expédition/déploiement
Gestion de l’information et du renseignement

Nous examinerons de plus près ces caractéristiques sur les écrans suivants.

Terminologie commune
Le Système de commandement des interventions (SCI) établit une terminologie commune qui
permet à diverses organisations de gestion et de soutien des incidents de travailler ensemble
dans une grande variété de fonctions d’urgence et de scénarios de danger. Cette terminologie
courante couvre les éléments suivants :

Fonctions organisationnelles : Les principales fonctions et unités fonctionnelles ayant

des responsabilités en matière de gestion des incidents sont nommées et définies. Ils
restent standard et cohérents.
Description des ressources : Les principales ressources – y compris le personnel,
l’équipement, les équipes et les installations – reçoivent des noms communs et sont «
typées » en fonction de leurs capacités.
Installations liées aux incidents : Une terminologie courante est utilisée pour désigner
les installations situées à proximité de la zone de l’incident.

Lors d’un incident :

Les communications doivent utiliser des termes communs.

Les organisations devraient éviter les codes radio, les codes propres à l’organisme, les
acronymes ou le jargon. L’utilisation de ces types de codes peut causer de la confusion
ou compromettre la sécurité des personnes en raison d’un malentendu ou d’une
mauvaise interprétation.

L’objectif est de promouvoir la compréhension entre toutes les parties impliquées dans la
gestion d’un incident.

Organisation modulaire
La structure organisationnelle du Système de commandement des interventions (SCI) se
développe de façon modulaire en fonction de la taille et de la complexité de l’incident.

La responsabilité de l’établissement et de l’expansion de l’organisation modulaire du SCI

incombe au commandant des interventions.
À mesure que l’incident devient plus complexe, l’organisation du SCI peut s’agrandir à
mesure que les responsabilités fonctionnelles sont déléguées.

Gestion par objectifs

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Le commandant d’intervention ou le commandement unifié (dont nous parlerons plus loin)

établit les objectifs en matière d’incident qui orientent les opérations d’incident.

La gestion par objectifs comprend les éléments suivants :

Établir des objectifs précis et mesurables en matière d’incidents.

Identifier les stratégies, les tactiques, les tâches et les activités pour atteindre les
objectifs.
Élaborer et publier des affectations, des plans, des procédures et des protocoles pour
accomplir les tâches identifiées.
Documenter les résultats pour les objectifs de l’incident.

Planification des mesures en cas d’incident

La planification des mesures en cas d’incident oriente les activités efficaces de gestion des
incidents. Un plan d’action en cas d’incident (PEI) est un moyen concis et cohérent de saisir et
de communiquer les priorités, les objectifs, les stratégies, les tactiques et les affectations
globales en cas d’incident dans le contexte des activités opérationnelles et de soutien. Le PEI
devrait viser à répondre aux besoins des échéances futures (appelées périodes
opérationnelles).

Pour être efficace, un PEI doit :

Couvrir une période spécifiée

Soyez proactif
Spécifier les objectifs de l’incident
Indiquer les activités à réaliser
Attribuer des responsabilités
Identifier les ressources nécessaires
Spécifier des protocoles de communication

Pour les incidents de moindre envergure ou moins complexes, le PEI peut être oral ou écrit,
sauf pour les incidents mettant en cause des matières dangereuses, qui nécessitent un PEI
écrit. La FEMA a mis au point une série de formulaires ICS à utiliser dans l’élaboration d’un PEI
écrit.

Étendue de contrôle gérable

Selon votre rôle au sein de la structure du Système de commandement des interventions (SCI),
on peut vous demander de gérer les activités des autres.

L’étendue du contrôlefait référence au nombre de personnes ou de ressources qu’un

superviseur peut gérer efficacement lors d’un incident. L’étendue optimale du contrôle est d’un
superviseur pour cinq subordonnés (1:5). Cependant, une gestion efficace des incidents peut
nécessiter des ratios très différents de celui-ci. Ce ratio est une ligne directrice - le personnel
chargé d’un incident doit faire preuve de jugement pour déterminer le ratio approprié pour un
incident.

Si trop de responsabilités sont confiées au superviseur, l’étendue du contrôle peut devenir

ingérable. Une étendue gérable de contrôle sur les incidents peut en fait varier en fonction du

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type d’incident, de la nature de la tâche, des dangers et des facteurs de sécurité, et des
distances entre le personnel et les ressources.

Le maintien d’une étendue de contrôle gérable est particulièrement important lors d’incidents
où la sécurité et la responsabilité sont une priorité absolue.

Installations et lieux des incidents

Selon l’ampleur et la complexité de l’incident, divers types d’installations de soutien peuvent
être établis par le commandement des interventions. Ces installations désignées comprennent
généralement :

Poste de commandement des interventions (ICP)

Base d’incident, zones de rassemblement et camps
Zones de triage des victimes massives
Point de distribution
Refuges d’urgence

Gestion complète des ressources

La gestion globale des ressources décrit les mécanismes standard permettant d’identifier les
besoins, de commander et d’acquérir, de mobiliser, de suivre et de signaler, de démobiliser, de
rembourser et de réapprovisionner les ressources telles que le personnel, les équipes, les
installations, l’équipement et les fournitures.

Les principales activités de gestion des ressources sont les suivantes :

Identification et typage des ressources

Personnel de qualification, de certification et d’accréditation
Planification des ressources
Acquisition, stockage et inventaire des ressources

Communications intégrées
Les communications en cas d’incident sont facilitées par l’élaboration et l’utilisation d’un plan de
communication commun et de processus et de systèmes de communication interopérables qui
comprennent des liaisons vocales et de données.

Les communications intégrées sont nécessaires pour :

Maintenir la connectivité
Atteindre la conscience situationnelle
Facilitate information sharing

Establishment and Transfer of Command

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The command function should be clearly established at the beginning of an incident. The
jurisdiction or organization with primary responsibility for the incident designates the Incident
Commander and the process for transferring command.

Transfer of command may occur during the course of an incident. When command is
transferred, the process should include a briefing that captures all essential information for
continuing safe and effective operations.

Unified Command
In a Unified Command there is no single "Commander." Instead the Unified Command
manages the incident through jointly approved objectives. Unified Command allows agencies
with different legal, geographic, and functional responsibilities to work together effectively
without affecting individual agency authority, responsibility, or accountability.

Unified Command is typically established when no single jurisdiction, agency or organization

has the authority and/or resources to manage the incident on its own. This can
include incidents involving multiple jurisdictions, a single jurisdiction with multiagency
involvement, or multiple jurisdictions with multiagency involvement.

Chain of Command
Chain of command is an orderly line that details how authority flows through the hierarchy of
the incident management organization. Chain of command:

Allows an Incident Commander to direct and control the actions of all personnel on the
incident.
Avoids confusion by requiring that orders flow from supervisors.

Chain of command does NOT prevent personnel from directly communicating with each other
to ask for or share information. While formal direction and control follows the chain of
command, informal information sharing occurs throughout the ICS structure.

Unity of Command
While chain of command relates to the overall hierarchy of the organization, unity of command
deals with the fact that all individuals have a single designated supervisor they report to.

Based on the principle of unity of command, you will:

Report to only one Incident Command System (ICS) supervisor.

Receive work assignments only from your ICS supervisor.

When you are assigned to an incident, you no longer report directly to your day-to-day
supervisor. In fact, there is no correlation between the ICS organization and the administrative
structure of any single agency or jurisdiction. This is deliberate, because confusion over
different position titles and organizational structures has been a significant stumbling block to
effective incident management in the past.

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While chain of command and unity of command are applied in all incidents, the actual
command structure itself and the responsibilities of those involved change based on the type of
incident and your specific role.

Accountability
Effective accountability during incident operations is essential. As part of the Incident Command
System (ICS) structure, you will need to abide by agency policies and guidelines and any
applicable local, tribal, state, or Federal rules and regulations.

There are several principles you will need to adhere to:

Check-In/Check-Out. All responders must report in to receive an assignment. Checking

out is just as critical as checking in.
Incident Action Planning. Response operations must be coordinated as outlined in the
Incident Action Plan.
Unity of Command. Each individual will be assigned to only one supervisor.
Personal Responsibility. ICS relies on each individual taking personal accountability for
their own actions.
Span of Control. Supervisors must be able to adequately supervise and control their
subordinates, as well as communicate with and manage all resources under their
supervision.
Resource Tracking. Supervisors must record and report resource status changes as
they occur. Accountability starts as soon as a resource is requested through the time that
the resource returns to their home base safely.

Dispatch/Deployment
Resources should be deployed only when requested or when dispatched by an appropriate
authority through established resource management systems.

Resources not requested should refrain from self-dispatching to avoid overburdening

the incident command.

Information and Intelligence Management

Information and intelligence are important in the Incident Command System (ICS).

Incident management must establish a process for gathering, analyzing, assessing, sharing,
and managing incident-related information and intelligence. In NIMS, "intelligence" refers
exclusively to threat-related information developed by law enforcement, medical surveillance,
and other investigative organizations.

Information and intelligence may be gathered from a variety of sources, including:

911 calls
Radio, video and data communications among responders
Situation Reports (SITREPS)
Technical specialists from organizations such as the National Weather Service
Reports from field observers
Geospatial products, such as GIS, etc.
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Print, online, broadcast, and social media

Risk assessments
Terroristic or violent threats
Surveillance of disease outbreaks
Structural plans and vulnerabilities

Lesson 2 Summary
You have completed the National Incident Management System (NIMS) Management
Characteristics lesson.

This lesson introduced:

Common Terminology
Modular Organization
Management by Objectives
Incident Action Planning
Manageable Span of Control
Incident Facilities and Locations
Comprehensive Resource Management
Integrated Communications
Establishment and Transfer of Command
Unified Command
Chain of Command and Unity of Command
Accountability
Dispatch/Deployment
Information and Intelligence Management

The next lesson will provide an overview of the ICS Functional Areas and introduce the roles of
the Incident Commander and Command Staff.

Lesson 3 Overview
This lesson introduces you to the Incident Command System (ICS) Functional Areas and roles
of the Incident Commander and Command Staff. By the end of this lesson, you should be able
to:
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Identify the five major ICS functional areas.

Describe the role of the Incident Commander.
Describe the selection of and transfer of command between Incident Commanders.
Identify the position titles associated with the Command Staff.
Describe the roles of the Command Staff.
Differentiate between incident command and incident coordination.

ICS Functional Areas and Command Staff Roles

Every incident requires that certain functional areas be implemented. The problem must be
identified and assessed, a plan to deal with it must be developed and implemented, and the
necessary resources must be procured and paid for.

Regardless of the size of the incident, these functional areas are all required.

In case you ever need to assist with an incident, you should understand how the management
structure is constructed using the Incident Command System (ICS). This will help you
understand your role in the structure and how you may receive information and assignments.

This lesson focuses on the five major functional areas and the Command Staff roles. The
General Staff roles will be discussed in the next lesson.

Five Major ICS Functional Areas

There are five major Incident Command System (ICS) functional areas that are the foundation
on which an incident management organization develops.

These functions apply to incidents of all sizes and types, including both planned events and
ones that occur without warning.

If you are in an incident and hear these terms, it’s important for you to know what they mean.
For instance, you may be directed to provide documents to the Planning Section or receipts to
the Finance/Administration Section.

ICS Functional Area Descriptions

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Incident Command: Sets the incident objectives, strategies, and priorities, and has overall
responsibility for the incident.

Operations: Conducts operations to reach the incident objectives. Establishes tactics and
directs all operational resources.

Planning: Supports the incident action planning process by tracking resources,

collecting/analyzing information, and maintaining documentation.

Logistics: Arranges for resources and needed services to support achievement of the incident
objectives (resources can include personnel, equipment, teams, supplies, and facilities).

Finance/Administration: Monitors costs related to the incident. Provides accounting,

procurement, time recording, and cost analyses.

Intelligence/Investigations Function in ICS

Intelligence/Investigations (I/I) is a sixth ICS function identified in NIMS. The Intelligence /
Investigations function can be established to collect, analyze, and disseminate incident-related
information and intelligence for incidents involving intensive intelligence gathering and
investigative activity (such as a criminal or terrorist act, or epidemiological, accident or mass
fatality investigation).

When I/I is required, the Incident Command/Unified Command can place the I/I function in
multiple locations within the incident command structure based on factors such as the nature of
the incident, the level of I/I activity, and the relationship of I/I to other incident activities.

ICS Structure
The standard Incident Command System (ICS) organizational structure is shown here. Incident
Command, which could be a single Incident Commander or a Unified Command, will lead the
effort and, as needed, assign Command Staff and General Staff. For the remainder of this
lesson, we will discuss the Incident Command function and the members of the Command
Staff.

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Incident Command Definition

The National Incident Management System (NIMS) defines command as the act of directing,
ordering, or controlling by virtue of explicit statutory, regulatory, or delegated authority.

When you are using the Incident Command System (ICS) to manage an incident, an Incident
Commander is assigned. The Incident Commander has the authority to establish objectives,
make assignments, and order resources. To achieve these ends, the Incident Commander
works closely with staff and technical experts to analyze the situation and consider alternative
strategies.

The Incident Commander should have the training, experience, and expertise to serve in this
capacity. Qualifications to serve as an Incident Commander should not be based solely on rank,
grade, or technical knowledge.

Incident Commander
Let’s begin by taking a closer look at the Incident Commander. The Incident Commander is
responsible for the overall management of the incident. Overall management includes
Command Staff assignments required to support the incident command function. The Incident
Commander is the only position that is always staffed in ICS applications. On small
incidents and events, one person—the Incident Commander—may accomplish all management
functions.

Incident Commander Responsibilities

In addition to having the overall responsibility for managing the entire incident, the Incident
Commander is specifically responsible for:

Ensuring overall incident safety

Providing information services to internal and external stakeholders, such as disaster
survivors, agency executives, and senior officials
Establishing and maintaining liaisons with other agencies participating in the incident

The Incident Commander may appoint one or more Deputies. If a Deputy is assigned, he or she
should be fully qualified to assume the Incident Commander’s position.

Selecting or Changing Incident Commanders

The command function should be clearly established at the beginning of an incident. The
jurisdiction or organization with primary responsibility for an incident designates the individual at
the scene who is responsible for establishing command and the protocol for transferring
command. As an incident becomes more or less complex, command may change to meet the
needs of the incident.

When command is transferred, the process should include a briefing that captures all essential
information for continuing safe and effective operations.

Delegating Incident Management Responsibilities

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The Incident Commander is responsible for all Incident Command System (ICS) functional
areas until the Incident Commander delegates a function. Since the ICS organization is
modular, it has the ability to expand or contract to meet the needs of the incident. During a
larger incident, the Incident Commander may create sections and delegate the Operations,
Planning, Logistics, and Finance/Administration responsibilities. For very small, routine, or
short-duration incidents, it is possible that the Incident Commander will not establish any of the
Staff positions. In this case, the Incident Commander will personally manage all ICS functions.

The Incident Commander only creates those sections that are needed. If a section is not
staffed, the Incident Commander will manage those functions.

ICS Command Staff

Depending upon the size and type of incident or event, the Incident Commander may designate
personnel to provide information, safety, and liaison services. In the Incident Command System
(ICS), the Command Staff may include:

Public Information Officer, who interfaces with the public and media and/or with other
agencies with incident-related information requirements.
Safety Officer, who monitors incident operations and advises the Incident Commander
on all matters relating to safety, including the health and safety of incident management
personnel.
Liaison Officer, who serves as the Incident Commander’s point of contact for
representatives of governmental agencies, non-governmental organizations (NGOs),
and private-sector organizations.

Incident Commanders may also choose to appoint technical specialists (such as legal, medical,
science and technology, or access and functional needs) to act as command advisors.

The Command Staff reports directly to the Incident Commander. In a complex incident,
Assistant Officers may be assigned to each of the Command Staff functions.

Command Staff Overview - Video

Transcript

Incident Coordination
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Now that we’ve discussed the Command Staff roles, let’s take a look at how the overall incident
is coordinated.

Coordination involves the activities that ensure the onsite Incident Command System (ICS)
organization receives the information, resources, and support needed to achieve those incident
objectives. Coordination takes place in a number of entities and at all levels of government.
Examples of coordination activities include:

Establishing policy based on interactions with agency executives, other agencies, and
stakeholders.
Collecting, analyzing, and disseminating information to support the establishment of
shared situational awareness.
Establishing priorities among incidents.
Resolving critical resource issues.
Facilitating logistics support and resource tracking.
Synchronizing public information messages to ensure that everyone is speaking with one
voice.

Let’s take a look at how this coordination happens.

Command and Coordination

Effective incident management consists of four overarching areas of responsibility:

1. Direct tactical response to save lives, stabilize the incident, and protect property and the
environment
2. Incident support through resource acquisition, information gathering, and interagency
coordination
3. Policy guidance and senior level decision making
4. Outreach and communication with the media and public to keep them informed about the
incident

These objectives are accomplished through the use of the Incident Command System (ICS),
Emergency Operations Centers (EOCs), Multi-agency Coordination (MAC) Groups, and the
Joint Information System (JIS), respectively.

The Command and Coordination component of NIMS defines these structures and explains
how various elements operating at different levels of incident management interface to achieve
the maximum effect through a shared understanding.

Emergency Operations Center Role

Jurisdictions and organizations across the Nation use Emergency Operations Centers (EOCs)
as an element of their emergency management programs.

Typically, an Emergency Operations Center (EOC) supports the on-scene response by relieving
the Incident Commander of the burden of external coordination and the responsibility for
securing additional resources.

An EOC is:

A physical or virtual location where staff from multiple agencies come together to
address imminent threats and hazards
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Staffed with personnel trained for, and authorized to, represent their agency/discipline
Equipped with mechanisms for communicating with the incident site
Providing support to the incident by obtaining resources
Applicable at different levels of government

EOCs may be established at the Federal, state, territorial, tribal, and local levels.

If you are from a non-governmental organization (NGO) or from the private sector, you may be
asked to assist at the EOC to assess a situation, provide advice, and make recommendations
based on your knowledge and professional expertise.

Joint Information Center

Another coordination entity is the Joint Information Center (JIC). The JIC:

May be established to coordinate all incident-related public information activities

Serves as the central point of contact for all news media—when possible, public
information officials from all participating agencies should co-locate at the JIC

JICs may be established at various levels of government and at incident sites. Depending on
your role in the incident, you may need to direct individuals or organizations to the JIC to obtain
information.

Lesson 3 Summary
This lesson introduced you to the:

Five major Incident Command System (ICS) Functional Areas

ICS organizational structure
Incident Commander roles and responsibilities
Selection and transfer of Incident Commanders
Command Staff roles and responsibilities
Differences between incident command and incident coordination

The next lesson provides an introduction to the ICS General Staff Roles.

Lesson 4 Overview
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In the previous lesson, you learned that the Command Staff supports the Incident Commander
who is responsible for overall management of the incident. This lesson introduces you to the
General Staff. By the end of this lesson, you should be able to:

Identify the Incident Command System (ICS) titles used for General Staff members.
Describe the major activities of the four general staff sections.

General Staff
To maintain span of control, the Incident Commander may establish any or all of the following
four sections: Operations, Planning, Logistics, and Finance/Administration.

The person in charge of each section is designated as a Section Chief. Section Chiefs have the
ability to expand their sections to meet the needs of the situation. As shown here, they report
directly to the Incident Commander. Let’s take a closer look at these General Staff positions.

General Staff Overview

In an expanding incident, the Incident Commander first establishes the Operations Section. The
remaining sections are established as needed to support the operation.

Transcript

Operations Section
The Incident Commander determines whether there is a need for an Operations Section and, if
so, will designate an Operations Section Chief. It is up to the Operations Section Chief to
activate any additional staffing that is needed. When the Operations Section Chief is
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designated, the staging and management of operational resources moves from the Incident
Command to Operations.

If no Operations Section is established, the Incident Commander will perform all operations
functions.

Operations Section: Major Activities

The major activities of the Operations Section may include:

Implementing strategies and developing tactics to carry out the incident objectives
Directing the management of all tactical activities on behalf of the Incident Commander
Supporting the development of the Incident Action Plan to ensure it accurately reflects
current operations
Organizing, assigning, and supervising the tactical response resources

Planning Section
The Planning Section Chief is designated only after the Incident Commander determines
whether there is a need for a Planning Section. It is up to the Planning Section Chief to activate
any additional staffing that is needed.

The Incident Commander will perform all planning functions if no Planning Section is
established.

Planning Section: Major Activities

The major activities of the Planning Section may include:

Preparing and documenting Incident Action Plans

Managing information and maintaining situational awareness for the incident
Tracking resources assigned to the incident
Maintaining incident documentation
Developing plans for demobilization

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Logistics Section
The Logistics Section Chief is designated only after the Incident Commander determines
whether there is a need for a Logistics Section. It is up to the Logistics Section Chief to activate
any additional staffing that is needed.

The Incident Commander will perform all logistics functions if no Logistics Section is
established.

Logistics Section: Major Activities

The Logistics Section is responsible for all services and support needs, including:

Ordering, obtaining, maintaining, and accounting for essential personnel, equipment, and
supplies
Providing communication planning and resources
Setting up food services for responders
Setting up and maintaining incident facilities
Providing support transportation
Providing medical services to incident personnel

Finance/Administration Section
The Incident Commander determines whether there is a need for a Finance/Administration
Section at the incident. If so, the Incident Commander will designate an individual to fill the
position of the Finance/Administration Section Chief.

The Time, Compensation/Claims, Cost, and Procurement Units may be established within this
section.

Finance/Administration Section: Major Activities

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The Finance/Administration Section is set up for any incident that requires incident-specific
financial management. The Finance/Administration Section is responsible for:

Contract negotiation and monitoring

Timekeeping
Cost analysis
Compensation for injury or damage to property
Documentation for reimbursement (e.g., under mutual aid agreements and assistance
agreements)

ICS for Your Discipline

Select one of the links below for an overview of ICS in your discipline. Other links will be added
as they become available.

Each link will open an Adobe PDF file, which you can then print or download.

Select this link to view ICS for Public Works.

Select this link to view ICS for Schools.
Select this link to view ICS for Utilities.

Lesson 4 Summary
This lesson introduced you to:

The Incident Command System (ICS) roles of the General Staff.

The major activities of the four ICS General Staff sections.

The next lesson focuses on how the ICS applies to you and your agency or organization.

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Lesson 5 Overview
In this lesson you will be given an opportunity to apply information presented in the previous
lessons. You will be given a scenario involving flooding and you will be asked to select which
NIMS Management Characteristics are demonstrated throughout the scenario.

By the end of this lesson, you should be able to:

Identify how the National Incident Management System (NIMS)

Management Characteristics apply in specific roles.
Identify how the National Incident Management System (NIMS) Management
Characteristics apply in specific situations.

Emerald City Flood Scenario

It has been raining heavily for the past seven days in Emerald City. The Emerald City and
Liberty County Emergency Management offices are preparing for a response to a possible flood
situation. Residents are starting to ask questions about the rising river and lake levels, and are
wondering if they will need to leave their homes.

Knowledge Check 18
Instructions: Read the scenario and question below; then select the correct answer.
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Scenario: You are an American Red Cross Disaster Program Specialist in charge of
teams trained to help in sheltering displaced persons. You have been notified by
your office to be prepared to deploy to conduct shelter operations. Your supervisor
has asked you to come to the office to begin organizing volunteers and get
prepared to set up shelters, if tasked. You check in before you begin.

What NIMS Management Characteristic are you supporting?

Modular Organization
Incident Action Planning
Establishment and Transfer of Command
Accountability
Check
Tries Remaining: 2

Knowledge Check 19
Instructions: Read the scenario and question below, select the correct answers,
then select Check.

Scenario:

You are a Geographic Information System (GIS) specialist who normally

works at the Public Works Planning office.
You are directed to report to the Incident Command Post (ICP) and have
been assigned to the Planning Section Chief and will report to the Chief.
You will be producing maps to display potential flooding impacts in the city
and county.

What NIMS Management Characteristics are you supporting? Select the two
characteristics that apply.

Integrated Communications
Establishment and Transfer of Command
Chain of Command and Unity of Command
Accountability
Dispatch/Deployment
Information and Intelligence Management
Check
Tries Remaining: 2

Emerald City Flood Scenario: Update 1

Raining has continued for three more days and the flooding is expected to reach its highest
point today. The flooding has caused residents to evacuate their homes in anticipation of rising
floodwaters. Basement flooding to the first-floor level is anticipated.

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The local Nursing Home is assessing the situation to determine if an evacuation of residents is
necessary.

The Liaison Officer, with the support of the Public Information Officer, is in contact with business
owners to determine if any of their stored chemicals will be affected by the flooding, causing
possible contamination downstream.

Based upon previous floods, it is a high priority to establish shelters for evacuees early on. The
Emergency Operation Plan pre-identified the following shelters: Lawrence College Auditorium
and Lafayette Middle School.

Due to the complexity of the incident, the Incident Commander has expanded the Operations
Section to include an Evacuation Group. The Evacuation Group Supervisor immediately
contacts the Lawrence College President and the Lafayette Middle School Principal to begin
the process of establishing shelters in those facilities.

Knowledge Check 20
Instructions: Read the scenario and question below; then select the correct answer.

Scenario: You are the American Red Cross liaison in the Emergency Operation
Center and you print up a list of the location of materials necessary to outfit the
shelters. Materials stored in both facilities are adequate to meet the initial needs.
Both the College and the Middle School are implementing their respective plans
and are establishing necessary staffing to support the shelter requirements.

What NIMS Management Characteristic is being demonstrated?

Modular Organization
Comprehensive Resource Management
Establishment and Transfer of Command
Dispatch/Deployment
Check
Tries Remaining: 2

Knowledge Check 21
Instructions: Read the scenario and question below; then select the correct answer.

Scenario: Due to the complexity of the incident, the Incident Commander has
expanded the Operations Section to include an Evacuation Group.

What NIMS Management Characteristic is being demonstrated?

Modular Organization
Comprehensive Resource Management
Establishment and Transfer of Command
Dispatch/Deployment

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Check
Tries Remaining: 2

Knowledge Check 22
Instructions: Read the scenario and question below, select the correct answers,
then select Check.

Scenario:

You are the City Fire Chief and are evaluating the supervisory structure
needed to manage the Incident Command Post staff.
You are also identifying senior representatives from the Health Care
community and from Public Works to help develop objectives to protect the
residents of the nursing home and the critical water resources of the
community.

Select the three NIMS Management Characteristics you are supporting.

Incident Facilities and Locations

Establishment and Transfer of Command
Unified Command
Accountability
Dispatch/Deployment
Information and Intelligence Management
Check
Tries Remaining: 2

Emerald City Flood Scenario: Update 2

The Evacuation Group is reporting that homeowners are beginning to move their families out of
the area. The American Red Cross has opened two shelters, one at the Lawrence College
Auditorium and one at the Lafayette Middle School.

The Nursing Home is attempting to move 55 patients from their skilled nursing care facility and
is asking for assistance from Emergency Medical Services, the Fire Department, and the
School Bus Company.

Acme Chemical is reporting first-floor flooding of their chemical processing plant. They are not
reporting any chemical release but are closely monitoring their facility.

Calls are coming into the Emergency Operations Center from concerned citizens wondering
about the safety of the municipal drinking water. Additional concerns about the wellbeing of
water fowl and fish in the river and lake are being voiced because tourism, fishing, and hunting
are a major part of the economy in the area.

Additional resources are needed for evacuation, sheltering, sandbagging, water level and
chemical monitoring, traffic control, and scene security at other Incident Command Posts.
Several media helicopters have arrived in the area to film the ongoing operations.

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Knowledge Check 23
Instructions: Read the scenario and question below; then select the correct
answer(s).

General Staff immediately come together and begin developing strategies. General
Staff Chiefs are:

Evaluating staffing and supervisory needs in the Incident Command Post.

Identifying resource shortfalls.
Updating planning documents.

What NIMS Management Characteristics are you supporting? Select all that apply.

Common Terminology
Management by Objectives
Incident Action Planning
Manageable Span of Control
Unified Command
Accountability
Check
Tries Remaining: 2

Knowledge Check 24
Instructions: Read the scenario and question below; then select the correct
answer(s).

Scenario: You are the Operations Section Chief at the Incident Command Post and
request that all response communications be conducted using a pre-determined set
of frequencies. You also remind everyone in the field to use plain language.

What NIMS Management Characteristics are you supporting? Select all that apply.
Common Terminology
Management by Objectives
Incident Action Planning
Integrated Communications
Unified Command
Accountability
Check
Tries Remaining: 2

Knowledge Check 25
Instructions: Read the scenario and question below; then select the correct answer.

Scenario: The Operations Section has determined that the Emergency Medical
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Services, the Fire Department, and the School Bus Company will be assigned to
the evacuation of the Nursing Home. They will all converge at City Hall and will be
dispatched, as appropriate, to begin the rapid and safe movement of the residents
to their temporary shelter locations.

What NIMS Management Characteristic is being demonstrated?

Modular Organization
Comprehensive Resource Management
Establishment and Transfer of Command
Dispatch/Deployment
Check
Tries Remaining: 2

Emerald City Flood Scenario: Update 3

The nursing home’s emergency plan calls for relocating residents with acute medical care
needs to the Community Hospital. Residents without acute medical needs will be sheltered.

The American Red Cross, in collaboration with the Salvation Army, are managing the shelters
and providing food for displaced residents.

The Public Works Department and the Health Department are monitoring the water intake at
the Water Treatment Plant for signs of chemical contamination. Public Works crews are placing
sandbags to protect the Water Treatment Plant.

Knowledge Check 26
Instructions: Read the scenario and question below; then select the correct answer.

Scenario: You are the President of Lawrence College. You and the American Red
Cross Shelter Manager have contacted the Incident Command Post concerning the
ability to meet the nutritional and long term pharmaceutical needs of the elderly
residents. The Liaison Officer requests assistance from the Emergency Operations
Center.

What NIMS Management Characteristic is being demonstrated?

Modular Organization
Comprehensive Resource Management
Establishment and Transfer of Command
Dispatch/Deployment
Check
Tries Remaining: 2

Knowledge Check 27
Instructions: Read the scenario and question below, select the correct answer(s),
then select Check.

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Scenario:

You are the Middle School Principal.

You and the Shelter Manager notify the Incident Command Post that several
people are complaining of severe stomach cramps, diarrhea, and vomiting.
You ask for assistance from medical and public health personnel.
You also request additional sanitation supplies, bedding, and bathing
materials.
The Operations Section Chief is requesting additional assistance from the
Emergency Operations Center for a specialized monitoring team to be
deployed to the shelter to survey for a possible outbreak. Survey results will
be shared with Health and Public Works departments.

What NIMS Management Characteristics are you supporting? Select all that apply.

Common Terminology
Modular Organization
Incident Action Planning
Integrated Communications
Unified Command
Information and Intelligence Management
Check
Tries Remaining: 2

Emerald City Flood Scenario: Update 4

(Scroll to the bottom of the page to see the link for audio narration.)

The river levels have steadily receded and residential property owners are anxious and
attempting to return to their properties. Public Utility Crews are assisting City Building
Inspection crews in the inspection of evacuated homes for safety and structural integrity before
allowing residents to move back in. Drinking water qualities are being monitored and cleanup
and damage assessment activities are beginning.

The American Red Cross and Salvation Army report that most evacuees have found longer-
term temporary housing. Very few evacuees remain in their shelters, and shelters are
anticipated to be closing soon.

Emerald City Health Department personnel, along with representatives from the County and the
State Health Departments, are monitoring the water intakes and the city drinking water for any
signs of contamination. Nothing significant has been detected so far. The County Health
Department is also monitoring private wells as requested by the landowners.

The Nursing Home reports that water has receded from their building and that they are
beginning cleanup procedures. They expect to finish their cleanup, including mandatory
inspections by the State Health Department, within a week.

Because the activities are shifting from response to recovery, the mayor of Emerald City has
asked the Incident Commander to prepare to demobilize and transfer command of the incident
to a Unified Command consisting of Emergency Management, the Emerald City Health
Department, and the Emerald City Department of Public Works.

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The newly formed Unified Command will focus on restoring essential services, providing a safe
re-entry for displaced residents, and completing a thorough damage assessment. The transfer
of command will take place at the end of the next operational period.

Knowledge Check 28
Instructions: Read the scenario and question below, select the correct answer(s),
then select Check.

Scenario:

As phasedown of shelter operations has begun, the American Red Cross

Disaster Operations Supervisor has directed you to begin re-assigning
shelter staff personnel and release those that are no longer required.
As a supervisor, you direct released staff to checkout.

What NIMS Management Characteristics are you supporting? Select all that apply.

Modular Organization
Incident Facilities and Locations
Unified Command
Chain of Command and Unity of Command
Accountability
Information and Intelligence Management
Check
Tries Remaining: 2

Knowledge Check 29
Instructions: Read the scenario and question below; then select the correct answer.

Scenario: You are the Middle School Principal. As shelter operations are beginning
to phase down, you continue to be concerned about the illness suffered by the
residents of your facility, which was confirmed to be a food borne illness from
donated food. Since school will resume soon, you want to reassure school staff and
parents that there are no residual risks. You request the newly formed Unified
Command for a public information broadcast and a representative from the Health
Department to share information regarding the illness and be available to answer
questions.

What NIMS Management Characteristic is being demonstrated?

Modular Organization
Comprehensive Resource Management
Dispatch/Deployment
Information and Intelligence Management
Check
Tries Remaining: 2
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Lesson 5 Summary
You have now completed the Lesson 5.

In this lesson you have:

Identified how the National Incident Management System (NIMS) Management

Characteristics apply in specific roles
Identified how the National Incident Management System (NIMS) Management
Characteristics apply in specific situations

Course Summary
You have now completed this course.

You should now be able to:

Explain the principles and basic structure of the Incident Command System (ICS).
Describe the NIMS management characteristics that are the foundation of the ICS.
Describe the ICS functional areas and the roles of the Incident Commander and
Command Staff.
Describe the General Staff roles within ICS.
Identify how NIMS management characteristics apply to ICS for a variety of roles and
discipline areas.

Review the printable version of this course and continue to the next screen to receive
instructions for taking the course exam.

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