NANCY OFFEI
Accra, Ghana
+233 (0) 249975733 | +233 (0) 205764869
nbodzii@[Link]
WORK EXPERIENCE
Administrative Secretary
Cocoa Inputs Company Ltd
May 2020 – 2022
Improved customer satisfaction by 20% and increased office efficiency by 30% through
effective client reception and appointment scheduling.
Enhanced document management and streamlined correspondence handling, reducing
response time by 25%.
Supported HR functions, contributing to a 15% increase in employee satisfaction, and
ensured continuous operation of office equipment, reducing downtime by 50%.
Planned and executed meetings, improving productivity by 40%, and assisted in report
preparation, leading to timely submission of 95% of reports.
Programme Officer
Int’l Dev. Opportunity Initiative - Centre for Adv. Skills Training, Tema
Jan 2016 – Apr 2020
Planned and implemented community outreach programmes and engaging participants.
Organized training workshops
Conducted field studies that contributed to major project proposals.
Assisted in budget preparation and fundraising
National Service/Internship
Volta River Authority, Akosombo
Aug 2014 – Aug 2015
Directed clients and customers efficiently, reducing wait times by 15%
Registered and dispatched memos and letters, improving document tracking
Implemented electronic filing system, reducing physical storage needs
EDUCATION
University of Cape Coast, Cape Coast, Ghana
BSc. (Hons.) Psychology
Aug 2010 – May 2014
ADDITIONAL INFORMATION
Software Skills: Microsoft Office (Word, Excel, PowerPoint), Microsoft Teams, Microsoft Outlook.
Technical Skills: Calendar Management, Email Management, Project Management.
Languages: English, Akan language (Twi).